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Country Hyundai Genesis - Service Center

Northampton, MA

3.7
118 Reviews

118 Reviews of Country Hyundai Genesis - Service Center

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April 09, 2019

Very Helpful Sara was an absolutely lovely person and really helped me, especially with my lack of knowledge about all things "car." She helped me get my car back More

by arielsk845
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sara Sabourin, Ross LeBlanc
Apr 13, 2019 -

Country Hyundai Genesis responded

Thank you for taking a moment to provide this great feedback! We're pleased to hear that Sara was accommodating throughout your visit and ensured that you were comfortable with everything. We look forward to welcoming you back in the future!

March 28, 2019

Awesome service, per usual. Sara, Ross, Sam, and Amber always work very well together to make sure my experience is top-notch. Kudos to them, as well as the others in Service for More

by AllieBoo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared, Anthony, Sara Sabourin, Amber Brainerd, Samuel Doucette , Ross LeBlanc
Mar 28, 2019 -

Country Hyundai Genesis responded

Thank you for sharing this kind feedback! We're pleased to hear that our employees always work together as a team to ensure that your experience is an exceptional one. Customer satisfaction and safety in your vehicle is our utmost priority. Thank you for choosing Country Hyundai, and we look forward to welcoming you back for future service needs!

March 08, 2019

Great service I have given five stars to the service because the personnel was very friendly and attentive to the need of the customer - I also trust the assessment More

by Marie2019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ross LeBlanc
Mar 09, 2019 -

Country Hyundai Genesis responded

Thank you for taking a moment to share this great five-star feedback! Customer satisfaction and safety in your vehicle is our utmost priority, and we're pleased to hear that you had an exceptional experience with our service department. Thank you for choosing Country Hyundai, and we look forward to welcoming you back for future service needs!

March 04, 2019

Satisfied the service was good. I had an oil change. They gave me a free car wash after they finished the oil change. The waiting area was comfortable. More

by Kathyjaques
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ross LeBlanc
Mar 05, 2019 -

Country Hyundai Genesis responded

Thank you for providing this great feedback! We're pleased to hear that you were satisfied with your latest service visit. Thank you for choosing Country Hyundai, and we look forward to welcoming you back for future service needs!

February 24, 2019

Trustworthy and honest At another dealership, for years was told (and paid for) I was getting full synthetic oil. Found out they didn’t even carry it. So my first oil chan More

by Verf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony the Tech, Samuel Doucette
Feb 26, 2019 -

Country Hyundai Genesis responded

Thank you for sharing this positive feedback! We're pleased to hear that you were satisfied with our service team and your first service visit at our facility. Customer satisfaction is our priority, and we're glad that we provided you with nothing less. We look forward to welcoming you back for future service needs!

February 03, 2019

Oil change My appointment was on 1/31/19 and I was going to drop off my car on 1/30/19 The service dept was not busy and they had told me if I wanted to wait the More

by johnhww88
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Vautour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Kent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn, Christopher Schultz
Feb 04, 2019 -

Country Hyundai Genesis responded

Thank you for the great review! We're pleased to hear that you had a quick and easy visit with our service department, and we look forward to welcoming you back for future service needs!

January 27, 2019

Service call update computer They took the time and checked the car to make it better for my mileage the service was excellent thank you I’ll be back More

by Cottage
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ross LeBlanc
Jan 28, 2019 -

Country Hyundai Genesis responded

Thank you for the great rating and review! We're pleased to hear that you were happy with your visit and our service team. Thank you for choosing Country Hyundai, and we look forward to welcoming you back!

January 24, 2019

Great Dealership I have purchased two cars from Country Hyundai and each time was a good experience. I bring in my vehicle for regular maintenance and everyone in the More

by Annasabonis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Sadowski, Bill McHugh, Carlos Bonilla, Sara Sabourin, Jason Hnatonko
Jan 24, 2019 -

Country Hyundai Genesis responded

Thank you for taking a moment to leave this great review! We're pleased to hear that you are happy with our dealerships operations all-around. Thank you for choosing Country Hyundai for both your sales and service needs, and we look forward to welcoming you back in the future!

January 10, 2019

Made things easy! My vehicle was recently making noises that I couldn't identify so I wanted to get it in to be looked at. Scott went out of his way to bring my car in More

by santefesport
Recommend Dealer
Yes
Employees Worked With
Scott Peters
Jan 12, 2019 -

Country Hyundai Genesis responded

Thank you for the kind feedback! Here at Country Hyundai, customer satisfaction and safety in your vehicle is our number one priority. We're pleased to hear that Scott was able to accommodate you. We look forward to welcoming you back in the future!

December 21, 2018

Oil Service Plus I went to have my oil service done and upon checking in they performed an unexpected car alignment and informed me that my rear alignment was off. Sar More

by bigbluehd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sara Sabourin
Dec 28, 2018 -

Country Hyundai Genesis responded

Thank you for the great feedback! We apologize to hear about the inconvenience during your last service visit, but we’re pleased to hear that Sara was accommodating! We look forward to welcoming you back in the future.

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