Country Nissan

Honesty matters!!! I've had some really bad past experiences with dealerships, but Country Nissan has renewed my faith. The sales-people are super friendly and the finan I've had some really bad past experiences with dealerships, but Country Nissan has renewed my faith. The sales-people are super friendly and the financing department can work miracles. If you're looking for an honest dealership that listens to your wants and needs, Country Nissan is your answer. More

Friendly, knowledgable sales staff and service staffers My husband and I both bought new vehicles from country Nissan this past June/July . The sales associate was very knowledgable and didn't "push" us i My husband and I both bought new vehicles from country Nissan this past June/July . The sales associate was very knowledgable and didn't "push" us into buying a vehicle. I just had my first oil change at the dealership. The service department staffers were friendly and helpful with the questions I had. They even had a staffer who went out to my car with me to explain features on the dashboard I was confused about ! I now know how to receive text messages in my car !!! The waiting area was comfortable and there were plenty of complimentary snacks/drinks to choose from! I am happy to drive an hour to get to their location ..... More

Service and sales I bought this car in october 2015. Had the best experience with all employees i selected.very pleasant...informative..and worked quickly to get me int I bought this car in october 2015. Had the best experience with all employees i selected.very pleasant...informative..and worked quickly to get me into this car with a better deal than i ever couldve expected. Service dept for sticker as well as the oil change were friendly. Worked fast . i would recommed this dealership to anyone that needed a vehicle. More

My recent car buying experience I just recently purchased a 2016 Nissan Rogue from Coubtry Nissan in Hadley this week. The salesman Alejandro was super friendly and knowledgable! The I just recently purchased a 2016 Nissan Rogue from Coubtry Nissan in Hadley this week. The salesman Alejandro was super friendly and knowledgable! There was a little back and forth but he hung in there to get us a price we were very happy with. He was personable and attentive throughout! The finance manager who organized the loan paperwork was also very nice and answered all of our questions! It was all around a great experience. I also loved the detailed review with Kailey during delivery stage and how timely my pick up was( less than 24 hours)... Just in time for the first snow storm!! This was my second car purchase from this dealership and it won't be the last! More

Thoughtful, knowledgeable, and helpful service We bought our car at Country Nissan, and it has been back for all of its regular servicing (and one emergency). This last service was efficient and t We bought our car at Country Nissan, and it has been back for all of its regular servicing (and one emergency). This last service was efficient and thorough, with several small issues that were not part of the called for service well attended to. Beverly Tatro, on this visit and previous ones, gave excellent answers to several questions about getting the best out of the car. More

very efficient I am very happy with over all service and care I have received from Country Nissan in Hadley. I would recommend anyone stop by to speak with Dave Cur I am very happy with over all service and care I have received from Country Nissan in Hadley. I would recommend anyone stop by to speak with Dave Curtis if you are in market for a new car. More

Country Nissan Supportive Staff I purchased a new 2016 Nissan Maxima from David Curtis. He was knowledgeable and supportive throughout the process. I appreciate the support from hi I purchased a new 2016 Nissan Maxima from David Curtis. He was knowledgeable and supportive throughout the process. I appreciate the support from him and his team. More

Fast and efficient The services staff at County Nissan was very helpful. They got the parts that were needed for my car and installed them quickly. Bev was great with le The services staff at County Nissan was very helpful. They got the parts that were needed for my car and installed them quickly. Bev was great with letting me know the status of my vehicle. More

Country Nissan is the Best!! Country Nissan staff and mechanics have provided wonderful service to my 2009 Nissan Altima. The staff has been helpful and responds quickly by phone Country Nissan staff and mechanics have provided wonderful service to my 2009 Nissan Altima. The staff has been helpful and responds quickly by phone to answer questions about maintenance/repairs before, during, and after servicing. The mechanics have not only addressed problems that I've brought my car in for, but have thoroughly inspected my car and found other issues, big and small, that need attention. The associate who processed my vehicle, Axel Fontanez, was courteous, professional, and detail oriented. He found a "recall" notification regarding the manifold and accessories that others servicing my car (before I purchased it in April, 2015) missed and went unaddressed. Thank you Country Nissan, one and all! More

Just another dealership, nothing great I had a mixed experience with this dealership. This dealership is around 100 miles away from my place and I chose to travel to this dealership because I had a mixed experience with this dealership. This dealership is around 100 miles away from my place and I chose to travel to this dealership because they had the vehicle(Used Nissan Pathfinder) with the color that I desired. Initially it started all good but at the end I was pretty frustrated and annoyed but still I went ahead with the purchase because I had invested too much time and energy and I did not wish to redo everything with another dealership. I hardly write reviews but when I write it will be pretty elaborate. First let me list down the good things that happened. Good: I had given a call to the dealership to inquire about the vehicle availability and initial discussion was all good. I scheduled an appointment to test drive and visited the dealership on a Wednesday afternoon. I was greeted by a sales person who was waiting outside the dealership for my arrival. Our initial conversations were good, after sometime I took the vehicle for a test drive and I liked the car. But there were couple of issues which I pointed out, and told him that I'll go ahead with the deal only if all the issues were fixed. He promised me all the issues will be fixed before delivery if we were able to close out the deal. I was very happy because the sales person was very accommodating and was not talking me into making a deal. He was not very pushy either. The negotiating process was very smooth and I was happy with the trade in value for my old car too. Finally we closed the deal and I was told by the sales person that the service team will look into the issues I reported and will fix it ASAP and asked me to wait. Around 8PM(around 5 hours of wait), the sales person came back and told that they need to replace some of the parts to fix the issues. The parts were not readily available so they had placed an order and probably it would take couple of days. As I reside very far, I told the sales person that I won't be able to travel again and need someone to deliver the car and I shall sign all the papers(Registration, Title etc) then. This request was also accommodated without any fuzz. I was more than happy to hear this and I thought that this dealership is really good as they are more customer oriented. I even thought of recommending this dealership to couple of my friends who were planning to buy/lease Nissan vehicles. Apparently I'm not going to recommend this dealership now. Let me tell you all the bad things that happened after this. Bad...Very Bad: 1. The salesperson called me on Saturday(3 days after I visited the dealership) to inform me that the parts did not arrive yet but asked me to visit the dealership to sign the papers and drop off the check which I received from my bank for the remaining amount. As it was the month end and the sales persons should show all the sales for that month, they wanted to me to travel 2 hours to just sign the papers and drop off the check. I was reluctant to sign the papers and make the full payment because I wanted to inspect the vehicle after the issues were fixed. Somehow I managed to skip signing the papers. 2. Finally on Wednesday(after a week), I was told by the sales person that they have received the parts and they should be able to fix the issues and deliver the vehicle the same day. I again reiterated and mentioned all the issues that needs to be fixed and the sales person confirmed that everything will be taken care of. I got a call in the evening from the sales person that the issues were fixed and I can come to collect the vehicle. I told him that it was never the plan for me to visit the dealership to pick the vehicle and reminded him that the dealership agreed to deliver the vehicle to my residence. He said he will check on the availability of drivers but gave little to no hope of finding one. As expected, there were no drivers available and he told me that the delivery would be delayed by at least two days. I was kind of annoyed by this response, since I had to travel out of town the next day and was eagerly waiting for the vehicle. My hopes of the vehicle being delivered to my residence faded out and I told him that I would drive down to the dealership to pick the vehicle. For some reason he did not agree to that plan either, he gave some lame excuses that the documents I had to sign are yet to be printed so it is not a good idea for me travel down. He finally agreed to deliver the vehicle next day to my residence. I had to postpone my out of town travel due to this. 3. On Thursday, the vehicle was delivered at my office. I inspected the vehicle and found that couple of issues were not fixed still. I called the sales person to ask him why the issues were not fixed and why no one inspected the vehicle before it was delivered to me. He had no answer, he told me to collect the vehicle and sometime next week he would send another person to bring the vehicle back to dealership to fix the remaining issues. I was kind of annoyed again and I told the sales person that I'm not going to sign the papers yet and asked the driver to drive back the vehicle to the dealership for the remaining issues to be fixed. 4. Thursday afternoon, another sales person called me to give me a bigger shock. He told me that the issues will not be fixed and asked me if I would still need the vehicle. He told me that I could very well walk off the deal and they would refund my initial payment. I told this sales person that the person whom I dealt with initially told me that all these issues would be fixed. He just showed deaf ears and again asked me if I would need the vehicle or not. I did not like this attitude at all. I guess there was someone else interested in this vehicle and they no longer cared a xxxx about me. He did not care about the initial promises that were made and did not even apologize for not fulfilling the promises made. Suddenly I felt that I'm dealing with some rip off dealer. As I had spent so much time and was badly in need of a SUV, I agreed to buy the car in the as-is condition. I expressed my frustration but the sales person did not really care. A person named Bob(He works on a contract to deliver vehicles) delivered the car to me the next day. I felt he was more customer focused than the sales persons in the dealership. He asked if I was happy with the purchase and what he could do to make me happy. I was very happy to have the car delivered by him and we had a nice chat for sometime. My 2 cents to the dealership: Never make false promises, if you do then make sure that you go above and beyond to fulfill the promises. The dealership is responsible for the promises made by the sales consultants and you cannot shy away or shut out a customer if you are unable to fulfill the promises. You could have sold the vehicle to me but you are not going to earn my business again. Employ people like Bob so that they prioritize the customer more than the business. More