I had a watm, friendly, positive greeting as soon as I drove into the garage. The gentleman saw that I purchased my car elsewhere and offered to help with any questions I may have in using the car’s features. I was taken to Alec’s desk where he explained the details of the work, the amount of time required, and escorted me to the most comfortable waiting area where I was completely distracted until Alec came back to get me 5 minutes before he promised. They washed my car and left a mint. Nice!