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Courtesy Acura
Littleton, CO
7,778 Reviews
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Showing 7,778 reviews
Verified Customer
February 02, 2024
Online appointment was easy and timely. I was greeted promptly and treated kindly and with respect. I was given an accurate wait time. The staff was helpful and answered my questions. The f I was greeted promptly and treated kindly and with respect. I was given an accurate wait time. The staff was helpful and answered my questions. The facility was clean, the waiting area was comfortable, the complementary coffee was great. My car looked awesome after the courtesy car wash! Thank you so much! I will be back if I need my MDX serviced in the future. More
by LEWISJAN1963
Employees Worked With
Vanessa Harris, Michael Wajler, Jack Aran, Travis Mckoy
February 02, 2024
I had an unpleasant experience. I purchased 3M clear to go over parts of exterior on my vehicle. They applied it without fully cleaning all area's of vehicle before applying. Inside I purchased 3M clear to go over parts of exterior on my vehicle. They applied it without fully cleaning all area's of vehicle before applying. Inside vehicle was not cleaned well. I also have no way of knowing if the paint protection I purchased was even applied. I paid a lot of money to have them apply it to a dirty exterior. They were not knowledgeable about answering questions regarding the vehicle. I felt rushed on purchasing items for vehicle, so they could make their commission. I will never purchase from dealership in future. I paid 37,288.00 cash! I was made empty promises, regarding, cleaning my vehicle, in and out correctly! I had to ask for paperwork for oil change, so I would know when the next one was due, and if it was ever done. I had to ask for warranty paperwork for the 3M and also the paint protector. A very unprofessional team. I asked to speak with manager, I was ignored. He never came to me to discuss concerns I had. I feel like they took my money and then spit on me! I will not refer friends, family or others to this dealership. I will also cancel the extended warranty I purchased before my 30 days are up. I wish I was able to give a better review. Please, have a beautiful rest of your day! More
by sslawrence
Employees Worked With
Manager that worked on 1/12/2024, Jim O'Connell, Cole Harris
January 31, 2024
We drive a LONG way to bring our vehicle to Courtesy because they always do an amazing job. Great communication, nice facilities to wait, and you can get a loaner vehicle if necessary. Vanessa is awesom because they always do an amazing job. Great communication, nice facilities to wait, and you can get a loaner vehicle if necessary. Vanessa is awesome. More
by kate_m_devlin
Employees Worked With
Vanessa Harris
January 30, 2024
My back window shattered on my RDX, and getting it fixed meant driving across town on a -5 degree morning. Travis was helpful in getting me set up with a loaner so I could safely (and warmly) get back to my meant driving across town on a -5 degree morning. Travis was helpful in getting me set up with a loaner so I could safely (and warmly) get back to my day, and in helped communicate with Acura to get the window replaced even though the car was out of warranty. Appreciate the help and communication! More
by WILL JOHNSON
Employees Worked With
Travis Mckoy
