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Courtesy Acura
Littleton, CO
7,778 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 21, 2023
Travis took the time to listen to and understand the issue with my new car. He ensured that the issue was resolved and assured me that should it reoccur or should I have any concerns I was welcomed to r issue with my new car. He ensured that the issue was resolved and assured me that should it reoccur or should I have any concerns I was welcomed to return. He was friendly and professional throughout the process. Wonderful job, wonderful service. More
by jakesilvia
Verified CustomerEmployees Worked With
Travis Mckoy
November 21, 2023
I'm always suspicious of dealership service centers. Services are typically overpriced and they always have "recommendations" that sound like you better do it or else. I understand it is probably the Services are typically overpriced and they always have "recommendations" that sound like you better do it or else. I understand it is probably the biggest profit center of any dealership. What caused me to be particularly unimpressed with this visit was the following: 1) Within 30 minutes of dropping off the vehicle I received the results of a 50 point (exaggerated) inspection along with multiple "recommendations" of additional things to have done. Red flags immediately go up! 2) I made the appointment online and (in addition to other services) requested one specific thing to be checked. When I picked up the vehicle I asked if that item had been checked. My Service Advisor had no clue but noticed my comment on the work order. Their response was "well, keep an eye on it and if it's still an issue let us know." 3) in the multipoint inspection the tire pressure was noted as 35 psi on a, ll 4 tires. When I picked up the , vehicle, I checked the pressure using the dashboard display. Numbers displayed were 38,37,38 and 36. Not sure if the computer is messed up or if the tech just threw in numbers on the report. 4) when an alignment is recommended without actually checking to see if the wheels are out of alignment, I don't see that as the kind of diagnostics a good service center would perform. 5) When I dropped off the vehicle I asked if they could apply any of your current coupons/discounts to the work being done. They said they would take care of it. I had to remind them of what the current offers were when I picked up the vehicle. Sorry, can't give you 5 stars this visit. More
by REGNARL
Employees Worked With
Vanessa Harris, Travis Mckoy
November 20, 2023
My experience was amazing. Lou greeted me in the lot and answered all my questions regarding buying a used vehicle. Everything part of the transaction was handled well, and I Lou greeted me in the lot and answered all my questions regarding buying a used vehicle. Everything part of the transaction was handled well, and I love my new "used" vehicle with an awesome warranty. More
by Kathybeachrides
Employees Worked With
Cole Harris, Lou Taylor
November 18, 2023
Easy process to trade in and buy a new car. We have bought many cars at Courtesy and it is a great dealership. Glad Tom is back! We have bought many cars at Courtesy and it is a great dealership. Glad Tom is back! More
by spriceprice
Employees Worked With
Tom Reddick, Cole Harris, Brianna Diaz Boiano
