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Courtesy Acura
Littleton, CO
7,808 Reviews
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Verified Customer
November 02, 2021
Scheduling the appointment was easy. As for vehicle Scheduling the appointment was easy. As for vehicle detailing, very poor. I had to vacuum and clean when I got the vehicle home, to remove things Scheduling the appointment was easy. As for vehicle detailing, very poor. I had to vacuum and clean when I got the vehicle home, to remove things from under the seats, scuff marks on the interior and seats, and to make it look more presentable. The first time we went to view the vehicles, I asked Andrew if we could get $500.00 off of the asking price, due to the fact that the tires were very worn. He told us that they were within specs, and he wouldn't push for helping us any further. We went back a second time and dealt with Brianna. She was very pleasant. For being the only customers in the dealership at the time, it took a considerable amount of time to get the paperwork processed so we could be on our way. We left with a shy half tank of gas, less than clean car, one key fob, very worn tires. The second time I had to use my windshield wipers, the driver side and back wipers both pealed off. I am upset with the fact that the car had been on the lot for quite some time, (stated to us by both of the sales people we dealt with). That being considered the sales people or management couldn't make a price adjustment for small things that should be considered safety items. I will not be making any good recommendations for your auto dealership, due to my bad experience. I was in dire need of a vehicle, since my vehicle was totaled 6 weeks prior. Your location was the only one in Colorado that had a 2017 Ford Edge Titanium available. More
by jerickson657
Employees Worked With
Sean Wardrope, Andrew Moore, Brianna Diaz Boiano
November 02, 2021
Courtesy Acura are living up to their name. From the appointment scheduling via telephone, email confirmation/reminder, to the delivery and explanation of services. Great work and professional dispositi appointment scheduling via telephone, email confirmation/reminder, to the delivery and explanation of services. Great work and professional disposition. And too boot, skilled in Spanish language proficiency and other multicultural services. Hat is off. More
by CARRERAMARIOM
Employees Worked With
Michael Osborne
October 30, 2021
Dropped off vehicle at 12:30 for a new tire and oil change, and was told it would "easily" be done by 4 PM. Arrived at the dealer at 5 PM and vehicle was not done. Service associate said he would be change, and was told it would "easily" be done by 4 PM. Arrived at the dealer at 5 PM and vehicle was not done. Service associate said he would be with me in a minute. I waited 40 minutes and nobody provided me an update on my vehicle. I returned to the service desk and politely but sternly made my displeasure known. At that point they scrambled to try to get my vehicle back to me which took them another 20 minutes to wash, and I finally received my vehicle a little after 6 PM. The service was fine. All I needed was communication that they were running behind, and then some basic courtesy once I arrived back at the service department. More
by Bill
Employees Worked With
Kenneth Starke
October 30, 2021
Each time we took the car on to get fixed something new broke. Very expensive. Incompetent mechanics with lots of excuses from service associates. Very disappointed and will not go back. broke. Very expensive. Incompetent mechanics with lots of excuses from service associates. Very disappointed and will not go back. More
by FIVEPRETZELS
Employees Worked With
Tehnician, Michael Wajler, Michael Osborne
October 28, 2021
Always friendly, and professional. Service department explained problem and provided different remedies. They are very understanding regarding the customer. explained problem and provided different remedies. They are very understanding regarding the customer. More
by EDJACOBSEN
Employees Worked With
Michael Wajler
October 28, 2021
The customer service is top notch. They treat the customer as top priority. There is never a long wait and they go out of their way to make the entire process so easy. I have never encountered a serv customer as top priority. There is never a long wait and they go out of their way to make the entire process so easy. I have never encountered a service department with such top customer service as Courtesy Acura! They are the best! More
by JGRACE04
Employees Worked With
Michael Osborne
October 28, 2021
We have had a fantastic experience all around with this dealership. Lou Taylor has been great to work with. We are buying another car with this dealership soon. Kerry M. dealership. Lou Taylor has been great to work with. We are buying another car with this dealership soon. Kerry M. More
by kerrymoyer74
Employees Worked With
Lou Taylor
