Courtesy Acura

My service went as planned. It was completed as I waited. I was able to sit outside. The time frame was reasonable. David kept me updated on the service progress. The checkout was efficient and quick. I was able to sit outside. The time frame was reasonable. David kept me updated on the service progress. The checkout was efficient and quick. More

Longer than expected serivce, broken component I have been using this dealership to service my 2006 Acura for the past couple of years. In the past, the service has been excellent, but this time a I have been using this dealership to service my 2006 Acura for the past couple of years. In the past, the service has been excellent, but this time around, no luck. I dropped off my car for standard service (oil change, tire rotate, etc). The first disappointment was that they have gotten rid of the free Uber service and had no available loaners. Though I should have expected this due to the pandemic, there was no communication that this service was discontinued. I was paying for my Uber to work that day and would have been fine paying for one back, but of course, my service was delayed. Ordinarily, this would have just been a bummer, but I was now over $100 in on Uber rides (Acura->work, work->home,home->work,work->Acura). When I picked up my car, it had not been washed (though they said it had been) and my outside temperature sensor was no longer working. I will be going to Mile High Acura in the future even though it is a further drive. More

Lack of communication Sunday while driving down from Silverthorne, I used S drive, my engine light began blinking, and then my transmission began slipping near the top of F Sunday while driving down from Silverthorne, I used S drive, my engine light began blinking, and then my transmission began slipping near the top of Floyd Hill. It recovered when I went back to D. That night I went to the Courtesy website, and was able to schedule a service appointment with valet at 9:15 Monday morning. I received an email confirmation that night. At 8:00 Monday I called to find out when the valet service with a loaner would be by. Mike, the Servicewriter said I didn’t have an appointment in fact there weren’t any loaners or valet service available. He said the website wasn’t supposed to be open or functioning. He did say I could bring my RDX for diagnostic at 11:00 or schedule an appointment for the fo.llowing. At 11:00 I brought my vehicle in, but didn’t want to wait in the waiting room as I am 75 and deemed to be high risk for Covid 19. Instead I went to the showroom to wait for Brock the GM. Eventually I did meet with Brock who stated that a loaner would immediately be available, and that there were limited number of cars available. I subsequently scheduled my vehicle for 30K routine maintenance service while having the diagnostic run. Mike later told me the diagnostic test failed so they couldn’t determine what was wrong. I agreed to pay 1/2 the diagnostic cost $44 even though it did nothing for me. I now have my RDX back after paying some $1,100+ for service, but not knowing what caused my problem for which I needed service. I haven’t had the engine light blink since, but then again I haven’t driven the car in S drive. I have serviced my Acura’s since 2002 at Courtesy, and have really raved about the quality. This last experience was a total disaster, and for which I blame a complete failure of communication at all levels. More

Acura excellence I recently purchased my third MDX from Courtesy Acura. Jim and Zach were friendly and professional..The 2020 MDX is a beauty and a joy to drive. Anoth I recently purchased my third MDX from Courtesy Acura. Jim and Zach were friendly and professional..The 2020 MDX is a beauty and a joy to drive. Another excellent experience. More

They forgot to change the percentage of oil on the indicator. It still says 40% instead of 100%. I normally have had perfect service from everybody there. Now I’m gonna have to go back and have the i indicator. It still says 40% instead of 100%. I normally have had perfect service from everybody there. Now I’m gonna have to go back and have the indicator corrected. More

Car sat too long during Covid-19 You of the by-products of the staying at home is your car stays at home as well. Dealer did a nice job checking on the charging system only to find ou You of the by-products of the staying at home is your car stays at home as well. Dealer did a nice job checking on the charging system only to find out it just sat too much. going to give it more action. More

Excellent Auto Purchase Experience I had a specific Acura car in mind and called Courtesy Acura. The salesperson that took my call was Dennis Craig and I am so happy he did. Within a I had a specific Acura car in mind and called Courtesy Acura. The salesperson that took my call was Dennis Craig and I am so happy he did. Within a week he had found my car and assisted me through the purchase process with ease. He was knowledgeable and did the extra little things that made me happy I chose this dealership for my purchase. I love my preowned, certified Acura MDX! More

Dennis was wonderful to work with. He was so patient and kind in answering all my questions. Replaced my 2004 Honda Odyssey with a 2017 Acura MDX and couldn’t be happier. He was truly excited for me and ma kind in answering all my questions. Replaced my 2004 Honda Odyssey with a 2017 Acura MDX and couldn’t be happier. He was truly excited for me and made the process easy. Thanks a ton Dennis! More

Great people, easy process, very happy with the results! Was only planning to test drive a car, but Dennis and Cole were able to make me an offer I couldn't pass up! I was even able to get a full warranty o Was only planning to test drive a car, but Dennis and Cole were able to make me an offer I couldn't pass up! I was even able to get a full warranty on a car with 70k that they had looking and feeling like a brand new car! Excited to be in business with Courtesy Acura for years to come. More

Easy and no stress! My second time purchasing an Acura at Courtesy and I know why I went back. No hassle, no long waiting, no pressure. Jimmy was an absolute pleasure to My second time purchasing an Acura at Courtesy and I know why I went back. No hassle, no long waiting, no pressure. Jimmy was an absolute pleasure to work with! Besides being very professional and efficient, he made me feel like I was reconnecting with an old friend over coffee! This is the place to buy your next car! I’m in love with my MDX! More