Courtesy Acura

Service Excellent service friendly accommodating always willing to help, willing to get you in on your schedule. Vanessa is very knowledgeable and takes care Excellent service friendly accommodating always willing to help, willing to get you in on your schedule. Vanessa is very knowledgeable and takes care of all detail More

Alec Ernze was awesome to work with. We had a door problem on 2019 MDX. Was not happy---Alec coordinated with body shop for repair. Was completed in 24 hours. Alec is very good---resolve We had a door problem on 2019 MDX. Was not happy---Alec coordinated with body shop for repair. Was completed in 24 hours. Alec is very good---resolved my problem and handled my irritation very well. More

Excelent Service There was a genuine effort to provide good service and to minimize related inconveniences. The loaner car was great and hazzle free. The cost of the r There was a genuine effort to provide good service and to minimize related inconveniences. The loaner car was great and hazzle free. The cost of the repair was a bit high but I feel confident that the parts and workmanship are of quality. More

A great experience I came back to the dealership because of the satisfying experience having my Acura repaired. It was clear that we needed a newer car to replace our ni I came back to the dealership because of the satisfying experience having my Acura repaired. It was clear that we needed a newer car to replace our nineteen year old other car. My apprehension of buying a car was quickly put to rest when I met Giovanni Casillas. On meeting him, I sensed a genuineness that immediately put me at ease. His patience was unparalleled, and his knowledge of his craft was extraordinary. He made the whole buying experience enjoyable! More

First service 2 weeks after purchasing used RDX We purchased a used RDX and also got the 3 yr/36K mile warranty. 2 weeks after getting the car the automatic back hatch opener ceased working and we n We purchased a used RDX and also got the 3 yr/36K mile warranty. 2 weeks after getting the car the automatic back hatch opener ceased working and we noticed pulling to the right indicating possible alignment issues. At first Kayla said it would be a $50 deductible on the switch to fix the back hatch opener, and $158 to do a new alignment. When I expressed surprise and confusion about what the warranty covered, that the hatch was working when we bought the car 2 weeks prior and that the alignment that supposedly done right before we purchased the car. I said the $50 deductible seems more like an insurance policy than a warranty, and that either the alignment that was indicated as done was either not done correctly or perhaps not done at all. With no further discussion, with no arguing or debating, Kayla responded to this confusing situation diffusing a potentially negative and contentious interaction and had the service team take care of both issues under the warranty and did not charge us $158. Our sales guys Joe and Jimmy were also very positive and responsive. After we got the car back, we noticed a few scratches on the left front fender that were not there when we dropped the car off to get it fixed. Without debate, Kayla had her guys quickly buffed out the scratches so it looked like new again. It's very refreshing to get good customer service in this age where poor customer service is the norm. Kayla was very professional. She listened and then went into problem solving mode with out trying to be defensive on behalf of her organization and with out trying to make us feel defensive or ignorant like most other so called customer service folks would have done. I wish there were more truly customer service people around like Kayla. More

Oil change and car wash Great service! Everybody who works there was friendly. Alec was great and answered all my questions on my concerns. When I got my car back I almost d Great service! Everybody who works there was friendly. Alec was great and answered all my questions on my concerns. When I got my car back I almost didn’t recognize my car: it looked like new! Thank you for your service! More

Vanessa provides top of the line customer service! I went to Vanessa with a typical oil change on my car, unfortunately after picking it up I had an issue after delivery and she went above and beyond t I went to Vanessa with a typical oil change on my car, unfortunately after picking it up I had an issue after delivery and she went above and beyond to help me out making sure I was well aware of what is going on with my vehicle as well as working with me on the time of pickup AND making sure I was happy with the service and outcome of the entire interaction. Would highly recommend working with Vanessa. She is a very kind, easy to talk to personality who knows the job well and will make sure you are taken care of! More

Amazing car buying experiance, highly recommended!! I shopped around online a TON! One of the top three Hondas I narrowed down my search to was was at Courtesy Acura (it was a 2009 CR-V). I was blown aw I shopped around online a TON! One of the top three Hondas I narrowed down my search to was was at Courtesy Acura (it was a 2009 CR-V). I was blown away at the great condition the car was in, the thorough system checks the mechanics did, new breaks and new tires, and the honesty and friendliness I got from the sales associate. I decided it wasn’t worth looking any further, so I bought and drove the car home the same day. This dealership has earned my trust and respect! Even though they are an hour and a half away from where I live, I would recommend this business to my friends and family. This may very well be the first place I’ll look upon my next car purchase. These are good business people. Dennis helped me though this whole process. I’ll ask for him the next time I come, however I got the feeling any of the associates there would’ve been excellent to work with. More

Excellent customer service Courtesy Acura has been doing service work on our vehicles for over 20 years. The work is done on time and right the first time. Courtesy Acura has been doing service work on our vehicles for over 20 years. The work is done on time and right the first time. More

Impressive They remembered me from a purchase over 5 years ago. I appreciated the way they were prepared to work with me and ensure I was a happy customer, a sec They remembered me from a purchase over 5 years ago. I appreciated the way they were prepared to work with me and ensure I was a happy customer, a second time around. Great sales team and an impressive leadership staff at the head of the table. Maybe I should work there. 😀 More