Courtesy Acura

Kayla's Great Service Kayla was very efficient and effective in servicing my needs. In addition, she was very responsive when I contacted her with additional questions. We Kayla was very efficient and effective in servicing my needs. In addition, she was very responsive when I contacted her with additional questions. Well done! More

excelent service Kayla...was great to work with. Prompt and courteous. The team at Courtesy always goes above and beyond to help out. I would highly recommend this Kayla...was great to work with. Prompt and courteous. The team at Courtesy always goes above and beyond to help out. I would highly recommend this dealership. More

Great Experience! Vanessa was super friendly and helpful. I was in and out with a loaner vehicle in under five minutes. Great customer service. Thank you so much. Vanessa was super friendly and helpful. I was in and out with a loaner vehicle in under five minutes. Great customer service. Thank you so much. More

Excellent customer service Alec was Professional and knowledgeable about the service my car needed. He took the time to discuss items. It was a positive experience and I will Alec was Professional and knowledgeable about the service my car needed. He took the time to discuss items. It was a positive experience and I will continue to service my car with Courtesy Acura. More

Minor repairs, amazing rental car I just went in to get my oil changed and my tires rotated on my 2010 Acura TSX for a very fair price. They then gave me a new 2019 Acura RDX rental, I just went in to get my oil changed and my tires rotated on my 2010 Acura TSX for a very fair price. They then gave me a new 2019 Acura RDX rental, red seats, double sunroof... the works. I was sad when I had to return the rental, but also very happy to be back in my well maintained car. More

Service Excellent service friendly accommodating always willing to help, willing to get you in on your schedule. Vanessa is very knowledgeable and takes care Excellent service friendly accommodating always willing to help, willing to get you in on your schedule. Vanessa is very knowledgeable and takes care of all detail More

Alec Ernze was awesome to work with. We had a door problem on 2019 MDX. Was not happy---Alec coordinated with body shop for repair. Was completed in 24 hours. Alec is very good---resolve We had a door problem on 2019 MDX. Was not happy---Alec coordinated with body shop for repair. Was completed in 24 hours. Alec is very good---resolved my problem and handled my irritation very well. More

Excelent Service There was a genuine effort to provide good service and to minimize related inconveniences. The loaner car was great and hazzle free. The cost of the r There was a genuine effort to provide good service and to minimize related inconveniences. The loaner car was great and hazzle free. The cost of the repair was a bit high but I feel confident that the parts and workmanship are of quality. More

A great experience I came back to the dealership because of the satisfying experience having my Acura repaired. It was clear that we needed a newer car to replace our ni I came back to the dealership because of the satisfying experience having my Acura repaired. It was clear that we needed a newer car to replace our nineteen year old other car. My apprehension of buying a car was quickly put to rest when I met Giovanni Casillas. On meeting him, I sensed a genuineness that immediately put me at ease. His patience was unparalleled, and his knowledge of his craft was extraordinary. He made the whole buying experience enjoyable! More

First service 2 weeks after purchasing used RDX We purchased a used RDX and also got the 3 yr/36K mile warranty. 2 weeks after getting the car the automatic back hatch opener ceased working and we n We purchased a used RDX and also got the 3 yr/36K mile warranty. 2 weeks after getting the car the automatic back hatch opener ceased working and we noticed pulling to the right indicating possible alignment issues. At first Kayla said it would be a $50 deductible on the switch to fix the back hatch opener, and $158 to do a new alignment. When I expressed surprise and confusion about what the warranty covered, that the hatch was working when we bought the car 2 weeks prior and that the alignment that supposedly done right before we purchased the car. I said the $50 deductible seems more like an insurance policy than a warranty, and that either the alignment that was indicated as done was either not done correctly or perhaps not done at all. With no further discussion, with no arguing or debating, Kayla responded to this confusing situation diffusing a potentially negative and contentious interaction and had the service team take care of both issues under the warranty and did not charge us $158. Our sales guys Joe and Jimmy were also very positive and responsive. After we got the car back, we noticed a few scratches on the left front fender that were not there when we dropped the car off to get it fixed. Without debate, Kayla had her guys quickly buffed out the scratches so it looked like new again. It's very refreshing to get good customer service in this age where poor customer service is the norm. Kayla was very professional. She listened and then went into problem solving mode with out trying to be defensive on behalf of her organization and with out trying to make us feel defensive or ignorant like most other so called customer service folks would have done. I wish there were more truly customer service people around like Kayla. More