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Courtesy Acura
Littleton, CO
7,754 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 31, 2018
Annual maintenance Matt was extremely helpful. I was not sure what service light was on when I was about to leave and he knew right away what it was. Matt was extremely helpful. I was not sure what service light was on when I was about to leave and he knew right away what it was. More
by AEDROSSOS
Verified CustomerEmployees Worked With
Matt Sheridan
July 31, 2018
Exceeded Expectations Conner was concise in the explanation of the 50k service, had a loaner vehicle ready and called advising me that my vehicle was ready including wash 1 Conner was concise in the explanation of the 50k service, had a loaner vehicle ready and called advising me that my vehicle was ready including wash 1.5 hours earlier than schedule. More
by GSONKE
Employees Worked With
Connor Thomas
July 31, 2018
Great Experience!! This was the 2nd vehicle that I purchased from Kerry the 4th we have purchased from Courtesy. On each occasion I found the service and the overall pr This was the 2nd vehicle that I purchased from Kerry the 4th we have purchased from Courtesy. On each occasion I found the service and the overall process efficient and professional. Kerry is a real professional that thoroughly understands how to treat the customer so that they feel great about the experience. I will definitely return when I am in the market for a vehicle again. Jake in their finance dept. was also exceptional and took great care to understand how valuable our time was that day. More
by DARRENSTRUNK1
Employees Worked With
Kerry Walton, Jake Williamson
July 30, 2018
Great Very friendly and overall great experience, much better service than the Acura dealership in Texas. Waiting area was nice and comfy. Didn’t have to w Very friendly and overall great experience, much better service than the Acura dealership in Texas. Waiting area was nice and comfy. Didn’t have to wait too long More
by KRYSTLE.FEINAUER
Employees Worked With
Connor Thomas
July 30, 2018
Time for brakes An inspection of the brakes after heating a rubbing sound revealed it was time for new front brakes. Connor was able to schedule the work and provide An inspection of the brakes after heating a rubbing sound revealed it was time for new front brakes. Connor was able to schedule the work and provide a loaner overnight. The work was completed as promised. I appreciate Connor's professionalism and assistance. We'll always drive across town for service at Courtesy. More
by STEVE W
Employees Worked With
Connor Thomas, Chris Smith, Vanessa Harris
July 30, 2018
SATISFIED Prompt, friendly service and the use of a loaner gives you five stars. LOU synced my phone to my car which made me happy. Venessa was knowledge an Prompt, friendly service and the use of a loaner gives you five stars. LOU synced my phone to my car which made me happy. Venessa was knowledge and professional. More
by jimsprtel
Employees Worked With
Vanessa Harris
July 30, 2018
Good Experience Like the previous services, this one was again prompt and with good attention by supervisor. He explained all recommended chargeable items with reason Like the previous services, this one was again prompt and with good attention by supervisor. He explained all recommended chargeable items with reasons to have them done (I already have 6 basic service package as part of my car purchase). I did not have to waste any time at the service center thanks to the courtesy shuttle home and back. More
by ROOPAM
Employees Worked With
Matt Sheridan
July 30, 2018
What service should be With the death of customer service it was so refreshing and comforting to find it at Acura! They treat you like your car is important to them just as With the death of customer service it was so refreshing and comforting to find it at Acura! They treat you like your car is important to them just as it is to you. Wonderful, personalized, patient, informative service. Just as it should be when you have a luxury car. More
by carriedaniels77
Employees Worked With
Randy Bennett, Vanessa Harris
July 30, 2018
Long wait Attention and service were great but I had to wait for 2 hours, even with an appointment. Based on the emount of customers waiting, seems to me too ma Attention and service were great but I had to wait for 2 hours, even with an appointment. Based on the emount of customers waiting, seems to me too many appointments were scheduled at the same time More
by victorpablo
Employees Worked With
Chris Smith
July 30, 2018
Disappointing Was just needing a routine maintenance. First it was hard to get someone to call us back to set appointment. Second, we bought the car one year ago wi Was just needing a routine maintenance. First it was hard to get someone to call us back to set appointment. Second, we bought the car one year ago with two free oil changes. When my wife went to check out they said the 2nd oil change was expired by a few weeks and made her pay. I have bought 3 new cars from Courtesy and get this kind of service. Very Poor! More
by DEAN.LILEY
Employees Worked With
Connor Thomas
