Courtesy Acura
Lexington, KY
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Perfect! Excellent transaction with salesman Scott from start to finish. Much appreciated. I am very happy with my new ride. I will always choose Acura. Excellent transaction with salesman Scott from start to finish. Much appreciated. I am very happy with my new ride. I will always choose Acura. More
Car sat in lot for over three hours till it was worked on. Issue with lifts. Should have called prior to my one hour drive in and rescheduled. Took only thirty minutes to do the actual work, but waited on. Issue with lifts. Should have called prior to my one hour drive in and rescheduled. Took only thirty minutes to do the actual work, but waited to three 1/2 hours. More
If I could give 0 stars I would. This dealership has been absolutely ridiculous to work with. Sold my wife a Yukon Denali with 3 of the 4 tire pressure sensors bad, AND all 4 shocks This dealership has been absolutely ridiculous to work with. Sold my wife a Yukon Denali with 3 of the 4 tire pressure sensors bad, AND all 4 shocks blown. Upon test driving the vehicle, she stopped at an advanced auto parts to have it scanned and it threw a tire pressure sensor code. When she gets back to tell them, the salesperson tells her it’s just the cold weather. No buddy, it’s not. Very next day finding out the shocks are blown, we call to ask them to have them fixed. They tell us it passed safety check. Well sir, shocks won’t cause a failed safety test. It’s been 2 months, and all we get is a run around, let me talk to so and so and get back to you. I’ve got saved pics and texts from day 1. The owner calls me and offers to pay half. No sir, they were busted when you sold the vehicle, it’s your responsibility to fix all 4 shocks and tire pressure sensors prior to selling a vehicle. Then he tries to tell me, well your wife declined the warranty we tried to sell her. Again, I’m not stupid buddy, your warranties don’t cover wear and tear parts of the vehicle, so it wouldn’t have done any good anyway. 2 months and I still can’t get any resolution. I’ll be happy to share all the pics of our conversations up to this point. Simply ridiculous. DO NOT BUY FROM HERE!!! THEN THEY BLOCK ME ON FACEBOOK SO NOONE CAN SEE THEYRE CROOKS!!! JOKERS! More
HELPFUL February 23, 2024 SALES VISIT - USED If I could give 0 stars I would. This dealership has been absolutely ridiculous to work with. Sold my wife a Yukon Denali with 3 of the 4 tire pressure sensor give 0 stars I would. This dealership has been absolutely ridiculous to work with. Sold my wife a Yukon Denali with 3 of the 4 tire pressure sensors bad, AND all 4 shocks blown. Upon test driving the vehicle, she stopped at an advanced auto parts to have it scanned and it threw a tire pressure sensor code. When she gets back to tell them, the salesperson tells her it’s just the cold weather. No buddy, it’s not. Very next day finding out the shocks are blown, we call to ask them to have them fixed. They tell us it passed safety check. Well sir, shocks won’t cause a failed safety test. It’s been 2 months, and all we get is a run around, let me talk to so and so and get back to you. I’ve got saved pics and texts from day 1. The owner calls me and offers to pay half. No sir, they were busted when you sold the vehicle, it’s your responsibility to fix all 4 shocks and tire pressure sensors prior to selling a vehicle. Then he tries to tell me, well your wife declined the warranty we tried to sell her. Again, I’m not stupid buddy, your warranties don’t cover wear and tear parts of the vehicle, so it wouldn’t have done any good anyway. 2 months and I still can’t get any resolution. I’ll be happy to share all the pics of our conversations up to this point. Simply ridiculous. DO NOT BUY FROM HERE!!! More
Very clearly communicated work required and estimated time ready. Took a few minutes so they offered a loaner MDX to could go to lunch. The work was very well done. time ready. Took a few minutes so they offered a loaner MDX to could go to lunch. The work was very well done. More
If I could give 0 stars I would. This dealership has been absolutely ridiculous to work with. Sold my wife a Yukon Denali with 3 of the 4 tire pressure sensors bad, AND all 4 shocks This dealership has been absolutely ridiculous to work with. Sold my wife a Yukon Denali with 3 of the 4 tire pressure sensors bad, AND all 4 shocks blown. Upon test driving the vehicle, she stopped at an advanced auto parts to have it scanned and it threw a tire pressure sensor code. When she gets back to tell them, the salesperson tells her it’s just the cold weather. No buddy, it’s not. Very next day finding out the shocks are blown, we call to ask them to have them fixed. They tell us it passed safety check. Well sir, shocks won’t cause a failed safety test. It’s been 2 months, and all we get is a run around, let me talk to so and so and get back to you. I’ve got saved pics and texts from day 1. The owner calls me and offers to pay half. No sir, they were busted when you sold the vehicle, it’s your responsibility to fix all 4 shocks and tire pressure sensors prior to selling a vehicle. Then he tries to tell me, well your wife declined the warranty we tried to sell her. Again, I’m not stupid buddy, your warranties don’t cover wear and tear parts of the vehicle, so it wouldn’t have done any good anyway. 2 months and I still can’t get any resolution. I’ll be happy to share all the pics of our conversations up to this point. Simply ridiculous. DO NOT BUY FROM HERE!!! More
I visited the dealership for an oil change and oil filter replacement. The staff were friendly and efficient. My sales person saw me waiting and spoke to me and showed me the new Integra Type S. I even took replacement. The staff were friendly and efficient. My sales person saw me waiting and spoke to me and showed me the new Integra Type S. I even took the new car for a test drive! This dealership treats customers right! More
I bought a great used Acura MDX yesterday from salesman Joe West and the process was just as easy as everyone says. I’m looking forward to doing more business with Courtesy Acura in the future. Joe West and the process was just as easy as everyone says. I’m looking forward to doing more business with Courtesy Acura in the future. More