Courtesy Acura

Stay away! Do not be fooled by all the 5-star reviews. This is, by far, the worst dealership I have ever done business with. Purchased vehicle on Saturday, cam Do not be fooled by all the 5-star reviews. This is, by far, the worst dealership I have ever done business with. Purchased vehicle on Saturday, came out Sunday and something was leaking under the car. Then starting hearing a loud clunk when turning. We were not able to take the vehicle in for service for two weeks. Needed something in the rear differential repaired. We had purchased extended warranty but when we took it for service, the dealership had not even mailed in the warranty paperwork! They kept the car for the better part of two weeks, claiming the warranty company was the hold up. Then told part was in - oops, no it's not. The service manager did not seem interested in helping us. The repair was $2600, of which we paid a deductible, plus over allowance labor charge. I complained about the charges and was told we would be reimbursed, check was in the mail, etc. This stalling went on for two weeks. When I finally called the business office, the lady there said she had no idea what I was talking about! We did eventually receive a refund, so that's something I guess. We have had the vehicle 5 months and have had repairs totaling approximately $3500. The salesperson was rude, the finance manager even more so and was very dismissive of me - I'm guessing because I am a woman and was the one purchasing the vehicle. I would not recommend this dealership. Go to Don Franklin instead. I have purchased several vehicles from them and their customer service is top notch. Wish I had done so this time. Lesson learned!! More

Nice People, Very Expensive I had my car diagnosed because of a sound coming from the engine. They came back with an idea of where the sound was coming from and what part was mos I had my car diagnosed because of a sound coming from the engine. They came back with an idea of where the sound was coming from and what part was most likely causing the issue but it wasn't guaranteed to be the solution. This makes finding other shops to fix the malfunctioning part more cumbersome. If I didn't pay $100 this wouldn't be a big deal but for that kind of money I expect a detailed synopsis of how to fix my problem. Besides that though everyone was friendly so I can't say I had a bad experience. More

Last Minute Trip We live 2 hours south of Lexington. We had to make a last minute quick trip to Lexington for other reasons. We knew there was a safety recall on our A We live 2 hours south of Lexington. We had to make a last minute quick trip to Lexington for other reasons. We knew there was a safety recall on our Acura MDX. I called Courtesy and they were able to work us is in a couple hours later the same day. On the drive up, a scheduled maintenance warning popped up. They performed that too. They gave us a nice clean courtesy vehicle so we were able take care of other business. It all worked out well. Chris was super nice and informative. We were very pleased. They also washed our vehicle after the work was completed! More

Excellent service, exemplary experience. Vehicle was actually better than in the photos, zero sales pressure, super helpful and friendly staff (even days after the completed sale), overall gr Vehicle was actually better than in the photos, zero sales pressure, super helpful and friendly staff (even days after the completed sale), overall great car buying experience! More

No Communication 😠 Set an appointment to see a specific CPO Acura on their lot, drove 2hrs to keep my appointment, I get there and they told me the car sold 1st thing th Set an appointment to see a specific CPO Acura on their lot, drove 2hrs to keep my appointment, I get there and they told me the car sold 1st thing this morning. No phone call to inform me of this, this is inexcusable. Not even an apology from the sales manager. I will never be back. More

Professional, efficient and easy to deal with. Joe went to every length to get our car serviced within our time restraints. The overall result was excellent service from all involved. We will be ba Joe went to every length to get our car serviced within our time restraints. The overall result was excellent service from all involved. We will be back. More

Recall done in an hour on back tailgate lights Service was great but, with this recall, it should HAVE INCLUDED the side tail lights as well since one side is getting water inside & flickering my L Service was great but, with this recall, it should HAVE INCLUDED the side tail lights as well since one side is getting water inside & flickering my LED lights to go out. Service told me they couldn’t replace it, only the tail gate ones. The same issue they are trying to prevent with the back lights, they could not include the back side lights? I’ve owned 4 Acura’s (3 were MDXs) & have been planning to purchase another but would like issues like this to be completely fixed when recalled and not partially especially when the back light (in this situation) is not working at the time I am getting the recall done on the tailgate lights. Service said they Couldn’t help me since they weren’t covered. More

Fantastic experience Everyone was open and honest. Frankly the best experience I have ever had purchasing a vehicle. I went in loaded for bear. Their first price was ri Everyone was open and honest. Frankly the best experience I have ever had purchasing a vehicle. I went in loaded for bear. Their first price was right in the range I was looking for and we were done. You can’t beat that. I would recommend them to anyone. More

Quick and Free Upon hearing that my 2015 MDX was part of a manufacturer’s recall for faulty taillight seals, I contacted Courtesy and they gave me an appointment for Upon hearing that my 2015 MDX was part of a manufacturer’s recall for faulty taillight seals, I contacted Courtesy and they gave me an appointment for two days later. Once they determined that my seals were in fact bad, they had the parts shortly and had installed the new lights. All of this didn’t cost me one penny, and of course I got my free clean and wash. Thank you Courtesy for top-notch service! More

Purchased a new vehicle Previous Acura owner. Had an Acura TL for 16 years. Best car I ever had. Went back to the same dealer and purchased a MDX 2019. Hoping it lasts as lon Previous Acura owner. Had an Acura TL for 16 years. Best car I ever had. Went back to the same dealer and purchased a MDX 2019. Hoping it lasts as long as the TL. This dealership has always been extremely helpful and serviced my old car for 16 years. More