Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
4,687 Reviews of Courtesy Acura - Service Center
Sort by
June 10, 2021
I brought my RDX in for a synthetic oil change. I reviewed other maintenance needs with the service advisor and I decided to have the brake fluid system flushed and the transfer fluid changed. I wait reviewed other maintenance needs with the service advisor and I decided to have the brake fluid system flushed and the transfer fluid changed. I waited at the dealership and they notified me when my car was finished. When going over the service performed the oil was changed and the transmission fluid was changed instead of what I wanted done. We had discussed changing the transmission fluid but I said I would do that on another visit. I told the advisor that he did the opposite of what I wanted done. The service advisor basically said "oops and oh well". I am very disappointed that work that I wanted done was not completed and something that I did not authorize was done instead. I have been going to Courtesy for service for years but now I am questioning if that is a good idea anymore. More
by m_suess
Verified CustomerEmployees Worked With
June 10, 2021
Once I was able to reach a service agent, things went very smoothly. However, the agents have been overwhelmed with clients and returned calls were not returned. Once I showed up and asked for help, ever very smoothly. However, the agents have been overwhelmed with clients and returned calls were not returned. Once I showed up and asked for help, everyone was 'Johnny-on -the-spot', especially Jack in the Service Dept. He totally understood my situation and was excellent in getting my car serviced. He is new at Acura and has definitely the right approach to the client. Thanks! More
by MARCYHANNAH
Employees Worked With
Jack
June 10, 2021
Great experience for our first service on new Accura. They explained what was done and how long it would take. Service was great! Would highly recommend. They explained what was done and how long it would take. Service was great! Would highly recommend. More
by JPAGE319
Employees Worked With
Michael Osborne
June 10, 2021
The service department is always clean and well organized but the staff makes it all work. Malachi and Michael were very friendly and easy to work with. They explained all processes and kept me informed ve but the staff makes it all work. Malachi and Michael were very friendly and easy to work with. They explained all processes and kept me informed very well during my service! More
by barb13
Employees Worked With
Malachi Endley, Michael Osborne
June 10, 2021
Always have a great experience at Courtesy! Love that they have long term employees and you can deal with the same people whenever you come in. Love Sean and Rick. they have long term employees and you can deal with the same people whenever you come in. Love Sean and Rick. More
by DSBM1234
Employees Worked With
Jack Aran
June 10, 2021
Michael Osborne is the reason that I keep coming back to Courtesy Acura for service, thanks for fast and friendly help, for sending reminders, and for taking great care of my Acura TLX! -Melody :) Courtesy Acura for service, thanks for fast and friendly help, for sending reminders, and for taking great care of my Acura TLX! -Melody :) More
by Melody
Employees Worked With
Michael Osborne
June 10, 2021
Found the service rep to be kind of rude, and was actually told by the rep after I paid “you're free to go” instead of thanking me for my business. Was very much left with the impression that my co actually told by the rep after I paid “you're free to go” instead of thanking me for my business. Was very much left with the impression that my continued business is unimportant to Courtesy Acura. More
by Matt
Employees Worked With
Jack
June 08, 2021
I have been going to Courtesy Acura for 10+ years and they have always given me great service. I like that they are very professional and helpful! they have always given me great service. I like that they are very professional and helpful! More
by STEPHENGRIF75
Employees Worked With
Jack
