Courtesy Acura - Service Center

Past and Present The last time I took my vehicle to Courtesy Acura for service I was told it needed a repair that would cost around $2000. I took it elsewhere for the The last time I took my vehicle to Courtesy Acura for service I was told it needed a repair that would cost around $2000. I took it elsewhere for the repair which turned out to be around $300. When I took the vehicle back to Courtesy that day to bring it to their attention, the service manager put my vehicle on the lift and confirmed, and agreed with, what the other auto repair shop had advised me. That is dishonesty beyond the limits. It is unacceptable. How many other customers have been taken advantage of, unbeknownst to them? It is unlikely that this is an isolated incident that I experienced. Courtesy Acura has lost me as a customer, oil changes included. The only reason I took the vehicle in this week was for a recall. Matt was very pleasant and accommodating on this current visit for service. More

Annual maintenance Matt was extremely helpful. I was not sure what service light was on when I was about to leave and he knew right away what it was. Matt was extremely helpful. I was not sure what service light was on when I was about to leave and he knew right away what it was. More

Excellent! I worked with Matt on an insurance claim that was almost 3-years old. He was amazing in communicating with me as well as working with State Farm and q I worked with Matt on an insurance claim that was almost 3-years old. He was amazing in communicating with me as well as working with State Farm and quite a few wrinkles that we had to work out. I have always loved to take my car their for the normal visits but as far as I'm concerned they (meaning Matt) went above and beyond the call of duty in his patience and help in figuring this all out. Thank you Matt. More

Excellent Service Manager I recently purchased a 2019 RDX and thought there was an issue with the speaker system, to me it seemed like there was "white noise" coming from the I recently purchased a 2019 RDX and thought there was an issue with the speaker system, to me it seemed like there was "white noise" coming from the speakers. With a brand new car, that was a cause of concern for me. The dealership promptly gave me a loaner car and took my car to check out this issue. Connor was extremely helpful in helping me understand the car's sound system and that there actually wasn't a problem with the speakers, they just needed to be adjusted for a more balanced sound. More

Disappointing Was just needing a routine maintenance. First it was hard to get someone to call us back to set appointment. Second, we bought the car one year ago wi Was just needing a routine maintenance. First it was hard to get someone to call us back to set appointment. Second, we bought the car one year ago with two free oil changes. When my wife went to check out they said the 2nd oil change was expired by a few weeks and made her pay. I have bought 3 new cars from Courtesy and get this kind of service. Very Poor! More

Long wait Attention and service were great but I had to wait for 2 hours, even with an appointment. Based on the emount of customers waiting, seems to me too ma Attention and service were great but I had to wait for 2 hours, even with an appointment. Based on the emount of customers waiting, seems to me too many appointments were scheduled at the same time More

Great Very friendly and overall great experience, much better service than the Acura dealership in Texas. Waiting area was nice and comfy. Didn’t have to w Very friendly and overall great experience, much better service than the Acura dealership in Texas. Waiting area was nice and comfy. Didn’t have to wait too long More

Good Experience Like the previous services, this one was again prompt and with good attention by supervisor. He explained all recommended chargeable items with reason Like the previous services, this one was again prompt and with good attention by supervisor. He explained all recommended chargeable items with reasons to have them done (I already have 6 basic service package as part of my car purchase). I did not have to waste any time at the service center thanks to the courtesy shuttle home and back. More