4,876 Reviews of Courtesy Acura - Service Center
Great service for the 25 years I have been a customer. The service was done in an efficient manner and the personal care by Alec was outstanding. The process was a very good one. Thank you for your hard wo The service was done in an efficient manner and the personal care by Alec was outstanding. The process was a very good one. Thank you for your hard work. More
Oil change and tire patch As always, our service was outstanding! Alec was was super helpful, and made the experience stress-free. He didn't push anything on us, and was very i As always, our service was outstanding! Alec was was super helpful, and made the experience stress-free. He didn't push anything on us, and was very informative. Thank you! More
Always Helpful The service staff is always friendly and helpful. They always take ownership of my service needs from the moment I drive in to when I drive out. The service staff is always friendly and helpful. They always take ownership of my service needs from the moment I drive in to when I drive out. More
Fabulous service experience! This was my first visit to Courtesy Acura and will be my first of many! They had a loaner waiting for me so dropping off my car took only about 15 min This was my first visit to Courtesy Acura and will be my first of many! They had a loaner waiting for me so dropping off my car took only about 15 minutes. When I returned after the repairs were completed, I was surprised to find a mint on my console and a cold bottle of water in the cup holder. What a nice touch! ALEC was very professional and a gem to work with. Courtesy Acura will be my new “go-to” dealer for all of my automotive needs! More
Great Service The Courtesy Staff were 110% friendly even when I didn't buy my car from them. They have a great lounge so I was able to get work done while waiting. The Courtesy Staff were 110% friendly even when I didn't buy my car from them. They have a great lounge so I was able to get work done while waiting. After it was done, they cleaned the inside and outside of my car. Thanks!! More
Great service! Arrived and departed on time, what was needed was explained well, - great service, clean car and courteous, professional staff! Love the pick-up servi Arrived and departed on time, what was needed was explained well, - great service, clean car and courteous, professional staff! Love the pick-up service - very easy! More
Great Experience! Alec does a great job! He is professional and makes sure all of your needs are taken care of. He always goes above and beyond to make sure we are sa Alec does a great job! He is professional and makes sure all of your needs are taken care of. He always goes above and beyond to make sure we are satisfied. More
Repair Service Service advisor was very efficient and friendly. Required work was completed on time and to my satisfaction. I did not have an appointment but I wa Service advisor was very efficient and friendly. Required work was completed on time and to my satisfaction. I did not have an appointment but I was able to leave my vehicle for necessary repairs without any delay. More
Inordinately kind, thorough, timely Alec help me mount my front license plate holder when I moved here in May. This was my second interaction when Alec and Courtesy. I was concerned abou Alec help me mount my front license plate holder when I moved here in May. This was my second interaction when Alec and Courtesy. I was concerned about getting out on time to watch East Coast college team and Alec communicated twice along the way to provide peace of min. He further communicated other services to make future service even better More
Billed for unnecessary service I brought my 2017 RDX with only 14,000 miles on it to Courtesy for a prepaid oil change and fluid check, as the last one was performed in March. I wa I brought my 2017 RDX with only 14,000 miles on it to Courtesy for a prepaid oil change and fluid check, as the last one was performed in March. I was told by the service advisor that some additional service may be necessary, and I agreed to have it done IF ABSOLUTELY NECESSARY. When I came to pick the car up, my credit card had been charged an additional $353.00 for tire rotation, rebalancing, rear differential service, and cabin and engine filter replacement... At 14,000 miles?! What are they going to charge me for at 30,000 miles?! I filed this review after the service on August 31st but never heard back from the dealership, and I cannot find the review anywhere on the Dealer Rater site. Perhaps only good reviews are published?! More