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4,740 Reviews of Courtesy Acura - Service Center
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July 30, 2018
Time for brakes An inspection of the brakes after heating a rubbing sound revealed it was time for new front brakes. Connor was able to schedule the work and provide An inspection of the brakes after heating a rubbing sound revealed it was time for new front brakes. Connor was able to schedule the work and provide a loaner overnight. The work was completed as promised. I appreciate Connor's professionalism and assistance. We'll always drive across town for service at Courtesy. More
by STEVE W
Verified Customer
July 30, 2018
Good Experience Like the previous services, this one was again prompt and with good attention by supervisor. He explained all recommended chargeable items with reason Like the previous services, this one was again prompt and with good attention by supervisor. He explained all recommended chargeable items with reasons to have them done (I already have 6 basic service package as part of my car purchase). I did not have to waste any time at the service center thanks to the courtesy shuttle home and back. More
by ROOPAM
Employees Worked With
Matt Sheridan
July 30, 2018
Great Very friendly and overall great experience, much better service than the Acura dealership in Texas. Waiting area was nice and comfy. Didn’t have to w Very friendly and overall great experience, much better service than the Acura dealership in Texas. Waiting area was nice and comfy. Didn’t have to wait too long More
by KRYSTLE.FEINAUER
Employees Worked With
Connor Thomas
July 30, 2018
Long wait Attention and service were great but I had to wait for 2 hours, even with an appointment. Based on the emount of customers waiting, seems to me too ma Attention and service were great but I had to wait for 2 hours, even with an appointment. Based on the emount of customers waiting, seems to me too many appointments were scheduled at the same time More
by victorpablo
Employees Worked With
Chris Smith
July 30, 2018
Disappointing Was just needing a routine maintenance. First it was hard to get someone to call us back to set appointment. Second, we bought the car one year ago wi Was just needing a routine maintenance. First it was hard to get someone to call us back to set appointment. Second, we bought the car one year ago with two free oil changes. When my wife went to check out they said the 2nd oil change was expired by a few weeks and made her pay. I have bought 3 new cars from Courtesy and get this kind of service. Very Poor! More
by DEAN.LILEY
Employees Worked With
Connor Thomas
July 30, 2018
What service should be With the death of customer service it was so refreshing and comforting to find it at Acura! They treat you like your car is important to them just as With the death of customer service it was so refreshing and comforting to find it at Acura! They treat you like your car is important to them just as it is to you. Wonderful, personalized, patient, informative service. Just as it should be when you have a luxury car. More
by carriedaniels77
July 29, 2018
Nice service, on time and work done as needed I had to make my appointment about a week ahead in order to get a rental car, but the car was ready for me and the work performed in the time allowed. I had to make my appointment about a week ahead in order to get a rental car, but the car was ready for me and the work performed in the time allowed. My only slight complaint was that I had asked for the inside windshield to be.cleaned and it never was. (I have a hard time reaching all the window area.) Also a part of my Nagivation had gone out about 2 weeks before, and it turned out that it was part of the 3 year free AcuraLink plans that they give you when you purchase a new vehicle. I had no idea that this was part of that system that I know nothing about and have never paid for, and felt like an email or something should have been sent to me telling me that this system was going out and I had to buy it if I wanted these features back. I only use the nagivation part which you can look ahead and see how slow the traffic is and for how long mileage wise. When I picked up my car and asked about what the AcuraLink was, etc. no one knew anything about it or what it cost,etc. Not very good sales here folks! The advisor printed something off the Internet for me to read!!! He had no idea what I would get for my money, if I decided to get it. It reminds me of Onstar in GM cars. At least the folks at GM knew about it when I had a GM car, I find the whole system for hands free everything, nav, etc. very non user friendly. I guess if you want to upgrade to a 2019 this has been improved. I even had my BLuetooth go out for about 6 months when I bought my new IPhone 7! Another glitch in their tech products. Love my MDX, but use little of the extras on it. More
by KC
Employees Worked With
Connor Thomas
July 28, 2018
More than car service! Matt Sheridan has been an amazing service rep to me for a couple of years now. He is very efficient, precise and does everything he promises and then Matt Sheridan has been an amazing service rep to me for a couple of years now. He is very efficient, precise and does everything he promises and then some. I always receive phone calls updating me on the service process and timing for my vehicle. Matt not only keeps me informed but makes certain that I am satisfied with every aspect of the service provided at Courtesy Acura, right down to every detail! This past November I experienced a medical emergency upon arriving at Courtesy to leave my car for an oil change and Matt, recognizing the seriousness of my condition, arranged immediately for me to be driven next door to the hospital ER. He then followed up with me by phone twice to ensure my health first and the safe keeping of my vehicle! I could not be more appreciative of the kindness offered me that day on behalf of this excellent individual. I highly recommend Courtesy Acura not only because of this experience, but the professionalism and accuracy I receive each time I leave my vehicle for service. The facility is always impeccably clean, even the garage where the work is performed. More
by seslepin
Employees Worked With
Matt Sheridan
July 28, 2018
Excellent Service! The qualities I find most lacking in any area of service these days is someone who LISTENS, and genuinely cares about your experience meeting, if not The qualities I find most lacking in any area of service these days is someone who LISTENS, and genuinely cares about your experience meeting, if not exceeding, your expectations. Matt exceeded my expectations in a warm, efficient and conscientious manner. I also appreciate the extras like a loaner and a car wash that make having your car serviced as convenient and pleasant as possible. Although one of the main complaints and frustrations about my Acura continues to be an infuriating mystery (it locks itself with the fob inside), I believe everyone tried their best to address the problem. More
by KJABLE
Employees Worked With
Matt Sheridan
July 28, 2018
Excellent service! I had my oil changed and the service was excellent! Everything went smooth and fast. The customer service was great and courteous! I highly recommend! I had my oil changed and the service was excellent! Everything went smooth and fast. The customer service was great and courteous! I highly recommend! More
by unixconsole
Employees Worked With
Alec Ernce
