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4,876 Reviews of Courtesy Acura - Service Center
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September 15, 2018
B1 service Friendly, efficient, nice waiting area. My car was serviced in the amount of time they said it would be. They did a great job on it. Friendly, efficient, nice waiting area. My car was serviced in the amount of time they said it would be. They did a great job on it. More
by megs720
Verified CustomerEmployees Worked With
Connor Thomas
September 15, 2018
Typical Dealer I go in for just an oil change and want them to check something out with my car. Once I sit down with the advisor, before talking about what they are I go in for just an oil change and want them to check something out with my car. Once I sit down with the advisor, before talking about what they are doing today, he starts trying to sell me on a bunch of service checkups and pushing me to do them as soon as possible. They prices are overpriced, $400 for 4cyl valve adjustment should be more like 300. In addition, some of the service he was recommending I do have already been completed. He seems like he did not know much about cars, and we was not providing me with any service intervals to backup what he is trying to sell. I wait for the car in their lobby, but I see them pull it up once it’s ready through the glass. I waited for another 20 minutes or so after the car was ready. Turns out my clutch is wearing according to their diagnostic, however his quote on a new clutch and resurfaced flywheel was $3000 + Labor! I can get a new clutch, new flywheel, and get that installed for about $1000 less. In addition, every time I go there their techs put so much tire shine on that it flings all over the body of the car. I also get in to my car and see these dots on the plastic, they clearly sprayed something but didn’t wipe it. Same thing on the door trim and headlights. And after trying to degreaser and armor all, I can’t get the spots to go away on the door trim. Would not recommend having them wash your car if you care about how it looks. More
by LHNORTHERN
Employees Worked With
Matt Sheridan
September 14, 2018
Key fob programming We dropped the car at 7 am for key fob programming, we worked out a time for the car to be ready. We received great customer service and were very sa We dropped the car at 7 am for key fob programming, we worked out a time for the car to be ready. We received great customer service and were very satisfied with the work and appreciate them sticking to the estimate of time of repairs and cost. I would highly recommend you seeing them for all of your service needs. More
by T.JONES.247
Employees Worked With
Chris Wunderlich
September 13, 2018
Battery was dying My car wouldn’t start on its own. It needed a jump to start. It was determined that the battery needed to be replaced. It was covered under warranty. My car wouldn’t start on its own. It needed a jump to start. It was determined that the battery needed to be replaced. It was covered under warranty. More
by aumanalo
Employees Worked With
Chris Wunderlich
September 13, 2018
Timely, informative and excellent customer service I took my vehicle in for a checkup and Matt Sheridan helped get my service started. From start to finish, Matt displayed the utmost quality of custome I took my vehicle in for a checkup and Matt Sheridan helped get my service started. From start to finish, Matt displayed the utmost quality of customer service. Along with being exceptionally polite, he did an outstanding job of listening to my thoughts/concerns and then informed me of all my options so I could then make my best decision on what to do with the vehicle. Even though I was only there to pay $ to get my vehicle fixed, I couldn't have been more happy going through it with Courtesy Acura. I am a no BS type of customer so service like this goes a long way and if being treated right matters to you, look no further than Courtesy Acura for your vehicle/service needs. More
by Hunter E
Employees Worked With
Matt Sheridan
September 13, 2018
Always professional Always professional! I chose to purchase my most recent car at courtesy because the service department is outstanding....and the technicians to a ter Always professional! I chose to purchase my most recent car at courtesy because the service department is outstanding....and the technicians to a terrific job. More
by nono
September 13, 2018
Service Departmwnt is Top Notch! Just had a service appt and not only was my car finished sooner than the time they told me, Chris Wunderlich was so nice and explained everything clea Just had a service appt and not only was my car finished sooner than the time they told me, Chris Wunderlich was so nice and explained everything clearly to me. There was also an ice cold water bottle and treat left for me when I got into my car. I bought my first Acura Integra from them back in 1990. So glad I returned to purchase my RDX from them. THANK YOU COURTESY ACURA! More
by sk83rgrl
Employees Worked With
Chris Wunderlich
September 12, 2018
THE BEST! Best dealership in town! Hands down! My sales rep is the best in town! Second lease and will always go there FIRST! Service always takes care of my Best dealership in town! Hands down! My sales rep is the best in town! Second lease and will always go there FIRST! Service always takes care of my car. More
by KAMILATOSS
Employees Worked With
Everyone is helpful
September 12, 2018
2015 Acura The service was executed very professionally, discussed options for the prioritized services, they managed my time expectations, timely return of my c The service was executed very professionally, discussed options for the prioritized services, they managed my time expectations, timely return of my car and worked completed very well and very clean. More
by pahoffman824
Employees Worked With
Alec Ernce
September 12, 2018
Battery Replacement My new MDX with 800 miles on it wouldn't start on two occasions because the battery was drained. I spoke with a Courtesy service rep who said just br My new MDX with 800 miles on it wouldn't start on two occasions because the battery was drained. I spoke with a Courtesy service rep who said just bring the car in, no appointment needed. I took the car in and was helped immediately by Vanessa. She got a tech to begin looking at the car right away and arranged a loaner for me. They diagnosed a bad battery, replaced it and had the car ready to pick up later that afternoon. Helpful, fast, professional service. Best I have ever had. More
by SMITHDS84
