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4,736 Reviews of Courtesy Acura - Service Center
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July 24, 2018
2013 Acura TL brake work my brakes were pulsing when i braked at high speed. based on my story, i was told what might be the issue and the cost/time estimate for the work was my brakes were pulsing when i braked at high speed. based on my story, i was told what might be the issue and the cost/time estimate for the work was spot on. the brakes are working well. More
by DAVID3.KIM
Verified CustomerEmployees Worked With
Alec Ernce
July 23, 2018
Not As Good As I Expected This was the 2nd visit in regards to the same issue. The first visit, I was the the issues were fixed, but the paint was not applied correctly, and t This was the 2nd visit in regards to the same issue. The first visit, I was the the issues were fixed, but the paint was not applied correctly, and the issues with the sunroof reappeared rather quickly. This time around, valet picked up my vehicle and left me with an MDX. At the end the day (Monday), I was told it would be done on Wednesday, but on Wednesday, Chris was out sick, but no one replaced him to communicate with me. I had to call service multiples times before I got a response about the status of my vehicle. They told me it would be done first thing in the morning. Thursday, still no communication because Chris was still out, and I had to once again call near the end of the day to request a status. Friday a response from Chris, and I am told the wrong parts were ordered. Finally the parts arrive on Friday, and it's completed at the end of the day, so instead of waiting another day for the valet, I drive down there to get my vehicle myself. I have not had a chance to test the sunroof as it has been raining a lot, but the paint is still rough and greyish in the spot where the repair was done, and one of the chips was missed. More
by ScottTaylor84
Employees Worked With
Chris Smith
July 23, 2018
Will NOT return for ANY service...... I brought my Acura in for an alignment. I ended up needing a few more repairs to the tune of $3600. No problem. Go ahead and fix. My car was returned I brought my Acura in for an alignment. I ended up needing a few more repairs to the tune of $3600. No problem. Go ahead and fix. My car was returned to me 3 days after they said it would be ready. No communication after 11am on Friday. I had to call back Monday to find out the status of the vehicle. When I picked it up I noticed a large amount of paint missing on the passenger door and the rear wiper blade was not working (that was one of the things it was in the service department for). The rear wiper was to be replaced. It was replaced with a front wiper blade and whoever did this, broke the assembly. I did not receive a followup appointment for these repairs until the following week. It took a week to get the car back (I had $12,000 of hail damage fixed 2 years ago. The body shop I took it to only had it for 10 days). When it was returned to me, there was a hole in the passenger seat and the step rails are missing the rubber foot rests (damage once again done while at Courtesy Acura. I will be taking my vehicle elsewhere to repair damages. I will not return. The staff was less than helpful. Chris was never there at pickup. The two other service advisers I dealt with (Connor and Matt) were not aware of the situation nor did they care to be helping me. Horrible experience. I will never return and I will be sure to tell others it won't be a great experience as well. More
by CM123
Employees Worked With
Matt Sheridan, Connor Thomas, Chris Smith
July 23, 2018
Fine service These guys make it easy. It’s easy to schedule. The work is superb. Adding Lyft as a service for its customers is inspired. Matt and the whole service These guys make it easy. It’s easy to schedule. The work is superb. Adding Lyft as a service for its customers is inspired. Matt and the whole service team are excellent. More
by DL
Employees Worked With
Matt Sheridan
July 23, 2018
Top Quality Service This service center is professional, customer-focused, and loyal to its customers. My service advisor Chris ensured my Acura was in perfect shape befo This service center is professional, customer-focused, and loyal to its customers. My service advisor Chris ensured my Acura was in perfect shape before returning it to me. I’ll never take my car anywhere else for service. More
by Mdunker
Employees Worked With
Chris Smith
July 23, 2018
communication poor-end product good I made an appointment because I heard an inconsistent rattle under the hood of my 2017 RDX AWD ADV (mileage 9000). I was given a courtesy vehicle. M I made an appointment because I heard an inconsistent rattle under the hood of my 2017 RDX AWD ADV (mileage 9000). I was given a courtesy vehicle. My car was at the dealership for one week. Acceptable - they were looking for the cause. During this time I received maybe one progress report. I had to call and leave messages. During my last call I was told my car was ready for pickup. I never received any communication from the dealership that my car was ready for pickup . Poor communication. More
by Loubaney
Employees Worked With
July 23, 2018
Quick, Professional, friendly service Had my MDX in for 60K check-up and Chris and team were professional and friendly as always. Also needed it completed by 2:30pm and they had it ready b Had my MDX in for 60K check-up and Chris and team were professional and friendly as always. Also needed it completed by 2:30pm and they had it ready by 2pm for me. Great service I would always recommend going to them. More
by blade9898
Employees Worked With
Chris Smith
July 23, 2018
Friendly and Profession I really do love the service department. They don't push unnecessary repairs or services. The staff are always courteous and friendly. And they deta I really do love the service department. They don't push unnecessary repairs or services. The staff are always courteous and friendly. And they detail the car so which is a huge bonus (especially with two messy young kids). More
by JOMICRONIN
Employees Worked With
Matt Sheridan
July 23, 2018
Everyone is very friendly and helpful. Everyone is always very friendly and helpful. I never have to wait for assistance. Service is always running on time and their waiting area is very Everyone is always very friendly and helpful. I never have to wait for assistance. Service is always running on time and their waiting area is very nice. More
by gmbrittenham
Employees Worked With
Chris Smith
July 23, 2018
Oil Change Very professional and courteous service! The waiting room is comfortable with refreshments and coffee. The time to service my car was predicted accura Very professional and courteous service! The waiting room is comfortable with refreshments and coffee. The time to service my car was predicted accurately. My car was returned sparkling clean! More
by HBALLIGAND
Employees Worked With
Alec Ernce
