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Courtesy Chevrolet
Phoenix, AZ
4,495 Reviews
We are a Family owned and operated business that takes pleasure in helping people find the cars, trucks, and suv's that meet their needs. The Courtesy Family is here to help, for your service, parts, new or used purchases. Our Internet team operates across the state of Arizona, as well as out of state. Did you know we are the ONLY CHEVROLET Dealership in AZ to offer NO DEALER ADD's on or NEW Chevys in stock? That's right! Our Dealer Ads are FREE Tint, GPS Device, Nitrogen and a FREE Exchange Policy. That is how important your business is to Courtesychev.com. Call now and put us to the test 602 279 3232 or email sales@courtesychev.com. Look us up on Facebook & Twitter to keep updated on the latest specials.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 4,495 reviews
April 20, 2017
2016 Chevrolet Colorado I have owned the Colorado for seven months and this is the first service. The oil was changed and everything was inspected. The dealership did a won I have owned the Colorado for seven months and this is the first service. The oil was changed and everything was inspected. The dealership did a wonderful job. More
by McConachie
Employees Worked With
Tim Jackson
Helpful April 19, 2017
Great customer service! Ivan and John are what customer service is all about. Ivan helped us find what we were looking for by having knowledge about all the vehicles and answ Ivan and John are what customer service is all about. Ivan helped us find what we were looking for by having knowledge about all the vehicles and answering all my questions. Thank you for helping me find my dream car. More
by Ashley
Employees Worked With
Ivan
April 18, 2017
Service Advisor Tim Jackson Tim Jackson is an excellent Service Advisor. He takes care of two of my automobiles and is always attentive, caring and mindful of the costs associat Tim Jackson is an excellent Service Advisor. He takes care of two of my automobiles and is always attentive, caring and mindful of the costs associated with their service. I would recommend him to anyone for his knowledge about service matters. Tim communicates very well and keeps you informed about the progress of the service being performed on your car. More
by Donald N.
Employees Worked With
Tim Jackson
April 13, 2017
Great Salesperson, but maintenance verbal cntrct not honored First I want to start with a positive about my salesperson. From the initial contact with Miquel , he was very professional, courteous and friendly. First I want to start with a positive about my salesperson. From the initial contact with Miquel , he was very professional, courteous and friendly. We had Miquel start the trade-in estimate while we were looking at vehicles. He showed us several used super duty trucks we were interested in. Once we took a test drive, we decided on a vehicle. Miquel was still very professional and WAS NOT pushy, and took our concerns to the 'closers' (Josh and Edwin in the office) and worked out our concerns and negotiations. Josh was very pushy and gave us contract papers to sign 'before we even agreed on the final price or specifics. Edwin was as just as professional and helpful as Miquel. Miquel even come in the following day, ON HIS DAY OFF to ensure the final detail was thorough and HELPED the detail crew!! KUDOS to Miquel!! Great integrity and professionalism!! If I was rating ONLY the salesperson, I would give Miquel and Misty (Finance) 5 Stars, but unfortunately I am rating the company. Now the problems 1) Courtesy Chevrolet charges $995 for a cleaning/detail fee to get it ready for customer delivery. VERY HIGH I must say. We noticed prior to signing that the truck had A LOT of dog hair, and informed Miquel so he could address it with the detail crew. Upon delivery and after TWO CLEANINGS, there was still LOTS of dog hair, along with gum in side panels, candy in seats, and more. So the question is: why do we pay $995 for detailing and still have ANY dirt, hair, or anything else in the vehicle. So it took three times to complete the cleaning, and I STILL had to remove some additional hair after the delivery again. Not only is the detail fee astronomical, but the quality of the detail was HORRIBLE and INCOMPLETE! 2) My wife and I was informed by Miquel, Josh, Edwin and Misty in finance that veterans get FREE oil changes on Friday. We asked whether it mattered if we did not have a GM product, and they ALL SAID ""IT DOES NOT MATTER". "Bring the vehicle in on Friday and show the service department your military/veteran ID, and they will change your oil FOR LIFE". 'However', when I returned the next day for the 2nd detail, I asked again about the FREE oil changes for Veterans, and they denied my request. So the problem is that my wife and I confirmed with FOUR (4) Courtesy Chevrolet personnel regarding the non-GM vehicles, and now the Used Car Sales Manager (Barry) and the Service Manager (John) are in breach of the verbal contract we had agreed upon. More
by SamMerritt
April 12, 2017
Great Customer Service! Anthony Lopenzo was great! He contacted me fast, answered questions in detail and was there to help for sure! It was a great experience...thanks! Anthony Lopenzo was great! He contacted me fast, answered questions in detail and was there to help for sure! It was a great experience...thanks! More
by Happy in Vegas
Employees Worked With
Anthony Lopenzo, Anthony Lopenzo
April 09, 2017
Fantastic experience! I found a 2017 Colorado I was interested on on the dealer's website and filled out the online interest form. The next day I was contacted by Boyd and I found a 2017 Colorado I was interested on on the dealer's website and filled out the online interest form. The next day I was contacted by Boyd and we quickly negotiated a price. Unfortunately, that specific truck was already sold. Boyd found another truck that had the specific equipment and options I wanted, but it was at another dealership in another city. He took several hours out of his day to go to that dealership, get the truck and drive it back so I could test drive and purchase that same evening. Boyd also honored the original price we had negotiated on the truck that was no longer available. Boyd went above and beyond to earn my business. I look forward to many good years with my truck and the next time I'm in the market for a new vehicle, I'll be back. Thanks again, Steve More
by Steve1973
Employees Worked With
Boyd Hogsed
April 07, 2017
Great Staff My search for a new truck brought me to Courtesy Chevrolet. I couldn't have found a better place either. Everyone I talked to was super nice. They hel My search for a new truck brought me to Courtesy Chevrolet. I couldn't have found a better place either. Everyone I talked to was super nice. They helped me find the truck I wanted and then the finance department took over and got my purchase complete. They even have a guy on site that added my new truck to my insurance provider for me. All in all a great experience! More
by AdamE
Employees Worked With
Anthony Lopenzo , Martha Keith, David Gonzalez
April 02, 2017
Awesome I have a good experience with this company. Sales men Joe very friendly .very good deal with the purchase. Thanks you for my new truck and all peo I have a good experience with this company. Sales men Joe very friendly .very good deal with the purchase. Thanks you for my new truck and all people involved to make this happen More
by Ruddy23
Employees Worked With
Other Employees :
Gaylan Taylor, Russell Delmont , Joe Mitchell, Kyle Godfrey, Jose Gutierrez
March 31, 2017
New car Nice place for me when i was car shopping. Roberto the car salesman was helpful along the way. Thanks again for getting me into my truck Nice place for me when i was car shopping. Roberto the car salesman was helpful along the way. Thanks again for getting me into my truck More
by Reese
Employees Worked With
March 30, 2017
Tim Jackson is a great asset to Courtesy! Tim Jackson has a most pleasant demeanor of friendliness and kindness, in addition to his being professional and knowledgeable. He is definitely an a Tim Jackson has a most pleasant demeanor of friendliness and kindness, in addition to his being professional and knowledgeable. He is definitely an asset to the Courtesy Chevrolet organization! More
by dwillsey
Employees Worked With
Tim Jackson
