Courtesy Chevrolet

Amazing I really recommend this place here I was helped by a really nice young man Ernaan Hernandez and I would love to say that once we got there he was mo I really recommend this place here I was helped by a really nice young man Ernaan Hernandez and I would love to say that once we got there he was more then happy to Help us find the Right car For me! He made sure I left with a smile wich I still have now I never would have thought I was able to get a New car with A Perfect payment deal... Best place to come !!!! ???? More

Horrible Service! Liars. The buy one, get one for Black Friday seems to be a lie. They tell you that what they have to give for free is just a bunch of junkers that are not wo The buy one, get one for Black Friday seems to be a lie. They tell you that what they have to give for free is just a bunch of junkers that are not worth more than $2000 and try to convince you that you will not get a good deal if you take them. I spent many hours there and didn't see anyone leaving with one of those cars or the gifts they had on the raffle. Besides that the manager was VERY RUDE and treated us like if we were asking him to give us something when we were going to buy. Even told us that their internet prices are not real, they are just to attract people. We had problems with the keys and had to drive back to fix it because they wanted to charge for us to have the original key and remote. We ended up buying and traded in our car and after almost 2 weeks, they haven't paid it to the bank. There are many dealers around it, so don't ever go there. More

Enjoyable experience I had originally taken my car to the dealer that sold me the car and ended up wasting my whole Saturday and I felt invisible my experience with Courte I had originally taken my car to the dealer that sold me the car and ended up wasting my whole Saturday and I felt invisible my experience with Courtesy Chevrolet was much more enjoyable More

Horrible I bought a CERTIFIED 2013 Chevy Silverado with 13000 miles from Courtesy Chevrolet. It had a chirping noise from the engine within 1 week of owning t I bought a CERTIFIED 2013 Chevy Silverado with 13000 miles from Courtesy Chevrolet. It had a chirping noise from the engine within 1 week of owning the car. I brought it to the closest chevy dealership which was Autonation Gilbert Chevrolet. They said it was due to overspray from detail dressing from Courtesy. Courtesy said it was not a warranty item and would not pay for a simple 10 minute belt replacement for $100. I talked to both the "used car manager" and customer service and both said too bad. Customer service is not a part of Courtesy Chevrolet. More

Pleased I received fair and excellent service throughout my visit and purchase. This was the 3rd car I've purchased from Courtesy. I feel at home here, like I received fair and excellent service throughout my visit and purchase. This was the 3rd car I've purchased from Courtesy. I feel at home here, like I've never felt at other dealerships. More

Bought my first car The salesman was very helpful when I was picking a car and showed me a lot of options. He also worked with me to make sure I had all the paperwork fi The salesman was very helpful when I was picking a car and showed me a lot of options. He also worked with me to make sure I had all the paperwork filled out. He had been working since 5 that morning but stayed and helped me even though it was 10 that night when I left. More

Horrible! Shady! Dishonest Dealership So many reasons I would never recommend this dealership EVER. 1st: Did research online, found two vehicles I was interested in on their website. Got So many reasons I would never recommend this dealership EVER. 1st: Did research online, found two vehicles I was interested in on their website. Got to the dealership and was immediately told that the one vehicle was more in price than what I was looking for and when I saw the window price it was about 6k more than what I saw on the internet but, didn't argue. So we concentrated on the other vehicle. That night, went home and looked at the vehicles again online and sure enough I was right about the price on the first car. It was not the price on the window. I called and said, I would prefer that car and your window price is not correct. You have it listed for 6k cheaper online. They argued with me that they had added fancy tires and wheels since putting it online. I told them that wasn't true because the pic online show the new tires and wheels. Then I was told that they do this all the time, they add things to cars and add the new pics but never change the info online. I told them that was crap and dishonest and clearly bait and switch. Then, I get told by a mgr that called me that the ONE person in the company that knows how to change this info online is out of the country and the info can't be changed until he returns. Hmmm. how did the new pics get there??? And shortly after my few ranting phone calls about bait and switch, suddenly the ONE guy must have come back into the country because the price was fixed online. it was one lie after another. Then, we return 2 weeks later to buy the other car that we had looked at and as we're having them do the paperwork, we realize they've taken stuff off of the Jeep. We asked where the side rails were for the vehicle because we thought we were buying the vehicle intact and as we first drove it. No one had any clue. We asked what else had been taken off. We were told nothing. So, I wanted the side rails back and I put up a fit about it to everyone. I got different stories from every person or manager that I spoke with. From we don't know, to someone in the back may have taken them, they may have been put on another vehicle, the best......this isn't the same Jeep that we looked at (umm, yes it is, it has very distinct marking and decals) and the last excuse was that they were taken off because they were rusty and a liability. NO they were not. and if that was the case, why wouldn't you replace with good ones. so, again, I asked multiple times, what else did you guys take off the vehicle that I cant see? Each time, I was told nothing. So, I got over the side rails issue because it really wasn't a deal breaker. we continue with the paperwork, buy the car and as we're driving away, we find out they removed the subwoofer and speaker that was in the Jeep. Again, not what we knew we were buying. The radio sounded like a transistor radio. At this point, I raised xxxx. I was fed up with constant lies. I'm not stupid and they treat you as if you are. I know what I test drove and I know what was there. And all of this information was coming from Management. That's how good their management team is! All xx'ers They did fix the speaker issue and replace with new ones but, not w/o a hassle and a lot of aggravation, no apology and I had no vehicle for a day and 1/2 while they fixed issues they caused themselves. They've either got thievery going on in their dealership or they knowingly are removing equipment off of vehicles after both listing the equipment in the cars and customers test driving them. Very shady! So, then, to put the icing on the cake at this point. The car on the inside was filthy. I asked that before I pick it up, they clean it. Who sells a dirty car? who delivers a dirty car to a customer that has just purchased it? They delivered a filthy car to me. It wasn't cleaned inside at all. it was wiped down. it has mud splatter inside on the seats and caked dirt all over the seat brackets on the floor, the pedal, the entire car was filthy and disgusting. I understand that it's an suv and the previous owner obviously used it to go rock climbing quite a bit but, I've never seen a dealership that doesn't detail their cars before they sell them. or I don't know......clean them! There's More! So, I purchased this Jeep in late July, then in October, the airbag light came on. I called Courtesy because they told me that the Jeep was certified (and I have it in pictures) and that there was a 3k/3mos warranty. What was I told on the phone when called? no, no warranty on the car sorry.......BUT, when we sold you the car we also sold you an extended warranty, just use that. I was once again livid. But, arguing gets you no where, they just don't want to hear it. That's great that they sold me an extended warranty with a $200 deductible but, they should be honoring what they told me and less than 3mos after purchase, your not standing behind what you sold?? REALLY?! They did however tell me that I was more than welcome to bring my Jeep in and use my extended warranty with them. I told them I would go anywhere but to them and I wouldn't give them a cent. So, I went to Bill Luke Jeep. Paid $100 for diagnostic testing. They told me that there were several recalls on the Jeep, Courtesy didn't even bother to take care of these recalls before selling, one being the airbag (which by the way, Courtesy also told me that the airbag issue would come out of my pocket because the ex warranty wouldn't cover that). Bill Luke continued to look into the Jeep and found that the ENTIRE front end needed to be replaced. They were appalled that another dealership would even sell a vehicle in this condition. So, $3000.00 later, minus my $200 deductible and $100 for diagnostic testing, my Jeep has a new front end. Thank God for Bill Luke!! (that will be a whole other review) Bill Luke took care of what Courtesy wouldn't! The fact that Courtesy sold this vehicle in the condition it was in, is unforgivable and the fact that they don't even stand behind their stuff, even worse. AND they don't take care of recalls on cars before selling them. OH and theres even more. The front end work was in October, less than 3 mos after purchase. I happened to glance at my license plate about a week ago and noticed that it said November 2015. They gave me 3 month tags. WHO DOES THAT?! they didn't tell me they were doing that. I didn't think of asking or even checking. You pay 30k for a vehicle, you would think they would have put $250 in there for tags. I've bought numerous vehicles through the years, I've never had to deal with tags, straight out of a sale. They always write that into the contract. But, Courtesy didn't. Nope! and I didn't even get anything in the mail saying they were due (I'm sure it's too soon after the purchase to catch up with me) so, 4 mos after purchase and right before Christmas, I have to fork out another $250.00 for tags and a late fee. What is wrong with them?! I've tried calling Courtesy to complain and give them an earful but, they don't want to hear it. They claim no responsibility. They got their money, that is all they care about. Clearly since they sell vehicles that are unfit to be sold and charge top dollar for them. I'll never return to Courtesy. They gave me free oil changes with my purchase HA! they can keep them because they will never work on my Jeep or get another cent from me. In fact they should be giving me back my $300 I had to pay for deductible and diagnostic testing and my $250 for tags. But, since they don't want to even return phone calls, they will pretend like none of this happened and we'll just go away so they can sucker someone else. Stay Away from this dealership!!! Even the sub-par cash and carry dealerships on the corners around town give 3000mi/3mos but, Courtesy doesn't??? Really?! More

Great service Everyone was very professional and helpful during my experience. I feel I received a quality used vehicle at a decent price and they gave me a fair pr Everyone was very professional and helpful during my experience. I feel I received a quality used vehicle at a decent price and they gave me a fair price for the vehicle I traded in. Very pleased. Would definitely return to this dealership in the future. More

Choose another dealership My daughter went in looking for a used car. Her first time buying a car, she found a 2013 Chevrolet Cruz, (Certified Chevy) BlahBlahBlah. this was s My daughter went in looking for a used car. Her first time buying a car, she found a 2013 Chevrolet Cruz, (Certified Chevy) BlahBlahBlah. this was suppose to mean the car was checked out prior to putting on the lot. She liked the car but the back tires were bad. She asked if they would replace the tires. They said yes then we have a deal. Shola, Mike, myself and my daughter were all there. They sent us to financing while the car was being cleaned. It had been raining, After all the paperwork was finished we waited for her new car. The car came out without the new tires on the back. Shola nowhere to be found. My daughter took the car to Discount tire and they said the tires were unsafe. She also went to another Chevy dealer in town they couldn't believe they let the car leave the building like that. I was on the phone with Courtesy for 3 days. Finally I talked to Steve he had her bring the car down to look at the tires, Shola still gave her the run around and said nothing wrong with them, she left upset for a second time. Steve had her come back and replaced the left back tire. So after a week of phone calls and being lied to and put off they did what the said they would do to make the sale. Thanks Steve for being a stand up guy. But we will never be back. Sorry no trust in this dealership. More

Test Drive with Batman I needed to size up a car that would be eligible for an HOV sticker. Dana (Batman) took me for a test ride in a 2015 Volt. Dana was Awesome, the Volt I needed to size up a car that would be eligible for an HOV sticker. Dana (Batman) took me for a test ride in a 2015 Volt. Dana was Awesome, the Volt was great. If I wasn't 6'8" tall and looking for a car for my tall family I would probably get one, but I am. I have my own business and spend a ridiculous amount of time driving. I would prefer to buy a chevy but I guess I will have to wait until they make a mini van using the Volt technology. I did fit, but it was tight and I did not think my above average height family of three would fit all together at the same time.When I am in it it is a 2 seater. More