Courtesy Chevrolet

Vehicle Purchase Awesome i was greeted by Clifford Washington i told him what i came there for he checked out where the vehicle was located i told him how much i was w Awesome i was greeted by Clifford Washington i told him what i came there for he checked out where the vehicle was located i told him how much i was willing to pay and what i was looking for on my trade he talked with his boss we came to an agreement nice and simple and Lucy Tucker was very quick with finance it was a nice experience everyone was very helpful and made the process easy i would recommend anyone looking for a car to go there very fair and nice to work with. More

Bad Experience We contacted courtesy Chevrolet thru the internet department, we were quoted about 32000 for a used Chevy suburban, we fill out the finance applicatio We contacted courtesy Chevrolet thru the internet department, we were quoted about 32000 for a used Chevy suburban, we fill out the finance application to get approved. A few days after they call and stated come down we can make a deal, a couple minutes later another sales person called and stated that we can workout a Chevy Traverse instead of the Suburban, we decided to go and once we got there they change the deal to an used car instead of a new car, of course we said no. I told them that I was sent a link for a new traverse for the MSRP of around 32,200. They went back found one of those Chevy Traverse, we went inside and did all the paperwork, after about 45 minutes they never came back and spoke with us. We left the dealership after that, a couple of days later, the call and stated that they approved us for the loan on the Chevy traverse with payments of $790 with a down payment of 1500, THAT IS A VALUE OF 34500 FOR A TOTAL OF 36000 and the Sticker price was 32200. DONT GO TO THIS DEALER and then they have the nerve to call us back a to find out if we want to buy a car from them More

In and out with a smile. Thanks Tim Jackson for your fast and professional knowledge of my beloved truck. Shes slowing down a little at 318K but you always know what she needs Thanks Tim Jackson for your fast and professional knowledge of my beloved truck. Shes slowing down a little at 318K but you always know what she needs. Thanks for getting her back on the road. More

Car Sales Consultant with Great People Skills!! My experience at Courtesy Chevrolet was the best, this is the second car I bought from this dealer and the reason was Eric Steffes, the sales consulta My experience at Courtesy Chevrolet was the best, this is the second car I bought from this dealer and the reason was Eric Steffes, the sales consultant. He is a very friendly and also very knowledgeable of the Chevrolet product as well. I will be back to visit Courtesy Chevrolet and Eric again for the Colorado Diesel truck. More

Excellent Service I worked with David Escobar at this location, I knew what i wanted, and he helped me get the car, financing and process my trade in both professional I worked with David Escobar at this location, I knew what i wanted, and he helped me get the car, financing and process my trade in both professionally and efficiently. Whenever I had a question or a problem, he took care of it for me. I definitely recommend this dealership if you want good customer service and respectful salespeople. More

Sales experience one of the best in a long time!!! Overall Chris Murphy made it happen for me, he was knowledgable about the car and information pertaining to the purchase. xxxx, he bought us lunch and Overall Chris Murphy made it happen for me, he was knowledgable about the car and information pertaining to the purchase. xxxx, he bought us lunch and went back in there and renegotiated a better price with the deal maker!!! Chris is outstanding and super great guy, Thanks to him we had a good expirence!!! Scott Engehardt More

Disappointment - Hindsight is 20/20 I am disappointed in my experience with Courtesy Chevrolet. My wife and I came in on a Monday afternoon to just look at the used car inventory. They h I am disappointed in my experience with Courtesy Chevrolet. My wife and I came in on a Monday afternoon to just look at the used car inventory. They had a Traverse with 50,000 miles that initially we thought was out of our price range. We discussed the cost and settled on a monthly payment and down payment we could afford. We were very excited to get the car we thought was out of reach. When I finally asked how much I was financing it was a lot more than I was expecting but we figured it was fine because the monthly payment was well within our means. In hindsight, I should have put my foot down and walked away because we were there only to look or I should have been prepared having done the research on potential vehicles and understanding my financing options a little better. That’s my fault. I signed papers Monday evening and was okay with everything for the most part until later in the week the vehicle begins leaking coolant badly. On Friday morning of that week, less than 5 days of owning it, I attempt to start it and can’t. It sounded like the battery was dead. I was rushed to get into work so I took another vehicle. Later that day after work, it started without jumping it, but it had a hard time turning over. We brought it back to Courtesy Chevrolet on Saturday morning to have it repaired. We couldn't get it back until Monday afternoon. Additionally, it was not clear what work had been performed on the vehicle and they couldn't produce any kind of invoice showing what work had been done on the car since I dropped it off. I feel like I purchased an unreliable car from Courtesy Chevrolet. I bought an expensive car that broke down in less 5 days of ownership. I can’t have my wife and young kids breakdown on the road in Phoenix during the summer when the car overheats or won’t start. I asked about getting into something more reliable and they said they could trade it in but for $10,000 less than what I paid for it 7 days prior (and they had it in their shop for two of those days). That’s my down payment. I was willing to purchase a brand new, more expensive, Traverse that day, but they weren't willing to work with me. I could have been more prepared walking in there the first day; I was fine with the vehicle purchase I made until it started having problems. It would also have been nice if my salesman had suggested I purchase a new vehicle when it became clear to him that I was only a few thousand short of a brand new Traverse purchase price. Everyone was very nice but I don’t feel that they were helpful in finding me a reliable vehicle for a good price. I am under the impression they are looking to get the most money for used vehicles they are trying to get off their lot and may have taken advantage of a first time buyer. I understand that this is a business but they weren't there for me. I’m giving Courtesy Chevrolet two stars overall instead of one because I could have prevented the original sale with more research regardless of pushy sales tactics. I’m not identifying the sales associates I worked with with either because I will still need to work with these people moving forward if the car continues to have problems. I am identifying one person whom I worked with in finance (because the site requires I identify someone), and she was very friendly and had nothing to do with the issues above. More

Excellent service experience, as usual! Brought my 2500 HD into Courtesy for a quick check prior to a long trip hauling a trailer. As usual, everything was checked out, topped off, whatever Brought my 2500 HD into Courtesy for a quick check prior to a long trip hauling a trailer. As usual, everything was checked out, topped off, whatever was needed. Even got an oil change just to be sure. I can now take my trip with confidence. Thanks Tim Jackson! More

Best place to buy a vehicle I met with Eric Steffes and Mark Gonzales. I really hate buying cars but these guys made it a great experience!! Eric was very personable, had great I met with Eric Steffes and Mark Gonzales. I really hate buying cars but these guys made it a great experience!! Eric was very personable, had great energy and will do anything he can to make you comfortable and get the car you want with a great deal. Mark was great also in taking care of me and getting things done. I've been to other dealerships, and this has been the best experience so far. These guys are great! I met with Lucy Tucker in Finance and she was awesome also! I will recommend them to family and friends! Laura A. More

Excellent Service, fair treatment I purchased a Chevy Traverse two years ago from another dealer, but have been bringing it to Courtesy Chevrolet for regular service due to Courtesy's I purchased a Chevy Traverse two years ago from another dealer, but have been bringing it to Courtesy Chevrolet for regular service due to Courtesy's convenient location. Lucky for me, they provide excellent, responsive service and reasonable prices. I have always had a great experience and want to especially note how helpful Eric Montano has been. Unlike my experience with a previous car (different brand) and a dealership down the road from Courtesy, I never feel like I'm being suckered into expensive and unnecessary repairs when I bring the car in for a simple oil change. That sense of being treated fairly has made me a very loyal customer. More