Courtesy Chevrolet

This is the second vehicle I have purchased from Courtesy. They have been great to work with and I will continue to buy my cars from them. My salesperson was Ryan Stull and he was great. He was v Courtesy. They have been great to work with and I will continue to buy my cars from them. My salesperson was Ryan Stull and he was great. He was very helpful and was able to get me the car I wanted. More

Ryan Stull gave us the best service and the best price. He even gave us a free hot dog and soda. He is a great man and a fellow Milwaukee Bucks fan! He even gave us a free hot dog and soda. He is a great man and a fellow Milwaukee Bucks fan! More

Erik provided great customer service and follow up. I always request him for all my services and I can be assured that my service will be done quickly and properly. Thank you Erik Montano. always request him for all my services and I can be assured that my service will be done quickly and properly. Thank you Erik Montano. More

Brooke was very accommodating and helpful in getting us through the process quite easily. Although I felt we were at the dealership much too long due to having to wait for the financing person to be avail through the process quite easily. Although I felt we were at the dealership much too long due to having to wait for the financing person to be available, the transaction went very smoothly. The person we were supposed to meet, Anthony, was busy with other customers, and Brooke stepped in and took care of us in a very professional manner. We met Anthony while walking to the lot to get the truck to test drive, and never saw or heard from him again. Brooke conducted the entire transaction. More

I was lured into Courtesy during their current special, "Buy Back Program' and was hugely disappointed. I received a phone call from Robert Mills promising me all sorts of things and I left the dealership "Buy Back Program' and was hugely disappointed. I received a phone call from Robert Mills promising me all sorts of things and I left the dealership highly disappointed and angry. I was told I would get a lower APR, lower car payment and a brand new vehicle. All of that was information was wrong. Upon my arrival, I was shuffled around between employees until I met Kiros. Kiros represented himself to be professional, but there was a huge language barrier. He has a very thick accent, so it was very hard to understand Kiros at times. Kiros took me to the new cars and showed me all the fancy vehicles, but whenever I inquired about the cost (some of them didn't have the final price on the windshield) he would tell me, "Don't worry about the price. We'll deal with that later." Not ok with me! Kiros never once inquired about what I wanted in a vehicle or what I would like my monthly payments to be. After test driving a new vehicle he had me pull back to the dealership so he could "crunch numbers." He came back in and started to fluff up all the new car features and kept skirting around what my monthly car payment would be. After realizing the new car would put me in a higher APR and a higher car payment I grew upset. When Kiros could tell that I wasn't happy with the information I was receiving he proceeded to remind me of my credit score and insinuated that since it wasn't a top notch score I wasn't going to receive the APR or payments I was looking for. Kiros tried to get me to commit to bringing in more money on the car and almost refused to take no for an answer. I'm sorry, but when I'm told from an employee that "no money down, we'll pay off your existing loan with a lower APR and lower car payment" then I expect just that. Kiros then asked me about my current loan and the current APR (for the 10th time might I add. It's always fun when you have to continually repeat yourself) on my car, when I informed him of my low APR he looked at me and said, "are you sure about that? that's a great APR and they normally don't give that low of an APR especially to someone with your credit score. are you sure that's right?" To insult my intelligence and to make comments about my credit score (it's a pretty good score, might i add) is totally unprofessional and that was the final straw for me. After spending two hours at the dealership and tired of not being heard, I was ready to go. I asked Kiros for the keys to my car three times and on the final demand he gave them back to me. I think the first time a customer asks for their car keys back you should give them to them and not play this game of "yes ma'am, but please give me two more minutes to see if I can get you a better deal." I'm an educated woman, so I don't like it when I made to feel like I'm an idiot. Kiros did just that and then some! I felt like he thought because I was a woman that I could be easily lured into a contract that would only put a giant financial burden on me. The repeating of information over and over again to him was exhausting. Write it down if you know your memory isn't the greatest and don't insult someone's intelligence or credit score just because you may feel the person is wrong. My first experience at Courtesy with Steve Rimer was amazing. Steve listened to what I wanted in a vehicle and what I was looking for in a car payment. He never made me feel like I was stupid or uneducated and he let me do the wheeling and dealing. I walked away in 2011 with a brand new car, awesome APR and decent car payment. Now that's how deals are done! There is a quote that I like to live my life by and I use it in my daily dealings with people, because I too work in the customer service field, "I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel." Driving off that lot I felt mislead, stupid and I was angry at myself for allowing someone to talk down to me. I'm honestly not sure if I ever want to do business with Courtesy ever again because of this bad experience, let alone recommend Kiros to anyone. Unfortunately for Courtesy I am a very loyal person and had every intention of continuing business with them, but once I feel like I am being deceived it is very hard for me to get that trust back. More

Walking in the door, Amarice, who works the front desk, helped me get a hold of Ivan, who then gave me my test drive. Both employees helped answer all of my questions and never once was in my face about bu helped me get a hold of Ivan, who then gave me my test drive. Both employees helped answer all of my questions and never once was in my face about buyig the car. I will be using their sercice again in the future. More

Well Chevrolet makes great cars and I've wanted one for a while now, now that I can finally say I own one I feel great! Thanks Chevrolet ! for a while now, now that I can finally say I own one I feel great! Thanks Chevrolet ! More

First time shopping at chevy and must admit the experience was great. i would definitely return and recommended them to friends. james was such a sweetheart and help us out in any way he could. -C experience was great. i would definitely return and recommended them to friends. james was such a sweetheart and help us out in any way he could. -Claudia More

We had tried visiting car dealerships across the valley, and I was looking to make my first car purchase. I had gone through quite a few disappointing experiences with other dealerships. I had almost purc and I was looking to make my first car purchase. I had gone through quite a few disappointing experiences with other dealerships. I had almost purchased vehicles at a couple of other dealerships, but my negative experience with their staff had drawn me away from them. I purchased a Chevy Sonic through James and Lucy. They were both extremely helpful and surprisingly friendly through the entire process. It is reassuring to know that there are still dealerships worth visiting. Overall, I couldn't have been happier with my overall experience. More

I went to courtesy Chevrolet because of the reputation I had heard from others. even though it was more the 35 miles from my home. I ended up finding the perfect car for me, my salesmen Brandon was great, h had heard from others. even though it was more the 35 miles from my home. I ended up finding the perfect car for me, my salesmen Brandon was great, he didn't pressure me at all. I even thought the price was fair. they offered me a deal of $328 a month at 60 months. with only $150 down. When I went back to sign papers that deal had magically changed to $398 at 72 months with $150 down. I still agreed, because there was an extended warranty included. So happily left with my new car. A few days later I get a call, saying I needed to come back and finalize the deal, I told the person I thought it was. he said no it wasn't and to please come down. So I did... when I got there I was told it would be an additional $350 down for the car. I asked what happened to the other deal... and I got some run around answer. At this point almost a week later I had put some money into the car, so I reluctantly agreed. two days after that I woke up to a flat tire. so I went to get it replaced. the tire company pointed out that the tires were made in early 2006 and were completely dry routed. so 4 new tires were need. I tried calling the dealership 4 time and left messages all for time. but did not receive a response until the next day. when I explained the sales manager said he would look into the issue, I waited a day and got no call back. so I again called and left several messages and almost another week later I still have no resolution to this issue. Questions to the dealership... why would you leave tires on a car that were older then the car its self and pass them off as safe? why does your sales manager say one thing and you end up with something completely different? why is it so hard to pick a phone and call someone back? More