Courtesy Chevrolet

As a first time car buyer, buying a car can be daunting and overwhelming. The great team at Courtesy Chevrolet put my mind at ease. This place has a very friendly and welcoming atmosphere. Ivan Torres was and overwhelming. The great team at Courtesy Chevrolet put my mind at ease. This place has a very friendly and welcoming atmosphere. Ivan Torres was very knowledgeable and helpful. He listened to what i wanted and took the time to explore different options with me to make sure i was happy with my decision. Thanks to Ivan and Dave in financing i was able to purchase my dream car, a brand new Chevy Camaro at only twenty one years old! I couldn't be happier! Now the now only thing overwhelming about buying this car was how easy, simple and joyous it's been. I would highly recommend courtesy Chevrolet to anyone and everyone out there looking to buy a car and wanting a pleasant experience. Go see Ivan and he'll be sure to make your dream car a reality! More

I initially corresponded with Steve via email to find out if he had the vehicle I was looking for. He always responded promptly and with humor. When I arrived Steve was unavailable, so I was directed to Bo if he had the vehicle I was looking for. He always responded promptly and with humor. When I arrived Steve was unavailable, so I was directed to Bobby Lara. I had a wonderful experience with Bobby. He was knowledgeable about the car and had a sense of humor throughout the test drive. Once I decided on the car I wanted, Bobby did his best to close the deal that night, however I was not ready. Steve emailed me and we were able to come to a reasonable price and term. Steve and Bobby had texted me the pictures of the car so I would be reminded of what I wanted. When I came in to sign the paperwork, Steve made a sign and hung it up in the front window for me. He had the car parked and ready to go. Rick in the pro-shop went over the add ons available to me and then directed me to Glenn for the signing. Glenn made the process easy and fast. He answered every question I had with a smile and was readily available when I came in two days later with a question. Everyone at Courtesy was amazing and I am glad I chose them to do business with. I cannot say enough about them! More

Showed up to tent sale didnt think I would get approved. David (my salesperson) and they're finance team worked very hard and got me a great deal after 5 dealerships couldn't. Highly recommend to anybody ha David (my salesperson) and they're finance team worked very hard and got me a great deal after 5 dealerships couldn't. Highly recommend to anybody having issues getting financed. More

The customer service from the entire staff of Courtesy Chevrolet is above and beyond what I have ever experienced at any dealership. We purchased our truck at the Chevy tent sale. We had looked at other d Chevrolet is above and beyond what I have ever experienced at any dealership. We purchased our truck at the Chevy tent sale. We had looked at other dealerships but felt very uncomfortable The Courtesy Team make you feel like you are family. There was never any high pressure to buy - a real first! They answered all our questions and are very knowledgeable about their vehicles. We feel we got a great deal on our truck. This is the first time I can honestly say I had fun shopping for and buying a new vehicle! When I went to the dealership the next day to bring in my title to my trade in, they welcomed me with open arms. Dan, our salesman was with another customer so Kelly jumped right in to help.They even detailed my truck again! Then Chris set up my appointment to install my add on options and arranged to have a loaner car while my truck was in the shop. Would we recommend Courtesy Chevrolet - Yes. Will they get my repeat business - xxxx yes! More

My Fiance and I needed another vehicle. We had visited a couple other dealerships and test drove other potential vehicles before going to Courtesy Chevrolet. We actually did not plan on going into the deale couple other dealerships and test drove other potential vehicles before going to Courtesy Chevrolet. We actually did not plan on going into the dealership because by that point we were discouraged, one that we would not be able to qualify and two that no one really wanted to even try to help us. That last minute decision to go into Courtesy Chevrolet was the best last minute decision we have ever made! We walked into the dealership, were greeted, and assisted by a salesman by the name of Lamar. He asked us the reason for our visit and we explained we were interested in purchasing a vehicle. Lamar invited us to take a look at the different car styles and types they had available. We were really impressed because out of all the dealerships we had previously been to, this was the first time a salesperson actually wanted to take the time to show us what was available and get an idea of what we would like. This was quite different from the other sales people who showed us one car that they thought we could qualify for which is a vehicle we would never have even considered buying. And then it was as if they were doing you a favor by even taking the time to talk to you. Lamar, on the other hand, was very friendly and made us feel extremrly comfortable like we had been friends for years. After having been to the previous dealership across the street,we felt deflated. Never once did Lamar make us feel like that and we truly appreciate that. He asked appropriate questions and showed us a selection of beautiful vehicles. Lamar went through each of the vehicles we were interested in and explained the features and costs. He was very knowledgeable about every vehicle and answered all of our questions. We fell in love with a 2013 Chevy Malibu in an Atlantis blue metallic color, but were hesitant because we knew we had some challenges that could prevent us from qualifying. From the very first contact with Lamar, he was always very straight forward. He never overpromised nor under delivered if anything quite the opposite. He truly made us feel that he would work hard for us and do what he could to see if there was a possiblity we could qualify for the car we fell in love with. He kept in contact with us and called us when he said he would. He invited us to attend the TENT EVENT they had so we could possibly qualify for financing the vehicle since there would be many lenders who might be able to help us. I could probably go on forever to praise Lamar for his help and honestly even if we didn't leave today with a new 2013 Chevy Malibu because of Lamar and a super awesome finance manager Martha, we still would have to give them the best rating possible. Lamar and Martha went above and beyond what was expected and proved that in this sometimes unkind industry there are still people like Lamar and Martha with an amazing work ethic and a true character!! We will recommend our friends and family and anyone to Courtesy Chevrolet on Camelback ASK FOR LAMAR!!!! He will do all he can to help you and he will do it for the right reason because he cares!! We would like to say THANK YOU LAMAR AND MARTHA!! Thank you for treating us with RESPECT and going above and beyond our expectations, we will never forget!! More

Very friendly and professional. Willing to take the needs of the consumer into consideration, without being over bearing. I felt relaxed without any pressure to purchase a vehicle. needs of the consumer into consideration, without being over bearing. I felt relaxed without any pressure to purchase a vehicle. More

When I went in to Courtesy Chevrolet I had intentions of getting another used car to replace the one I had driven to the dealership. Audel immediately offered to help me in that search. Since I had done n getting another used car to replace the one I had driven to the dealership. Audel immediately offered to help me in that search. Since I had done no preliminary work in researching a car that was right for me and I needed to replace the one I brought to the dealership, Audel had to work through that selection process with me. Audel was patient and listened to my queries as we looked at used cars. By listening he focused on what would interest me. Then I saw a group of colorful little cars parked along the building and asked him what those were called. He said they had just come in from Chevrolet and were called the "Spark." He quickly followed my interest and offered to show me the new Spark. Audel made the experience of finding a replacement vehicle a terrific experience. That good feeling followed me to every individual I sat with as I completed the sales process. I was completely satisfied with my experience at Courtesy Chevrolet! I look forward to saying hello to Audel and the other employees I met when I return for regular maintenance checkups. See you later! I'm having fun driving the cute little Spark! More

i went in to trade in my chevy malibu for a newer one. everyone was friendly and helpful, even though i had some paperwork issues they were very supportive and walked me through all the process and steps. everyone was friendly and helpful, even though i had some paperwork issues they were very supportive and walked me through all the process and steps. overall satisfaction was A+ More

Where to begin? Well I bought my Kia Soul (I understand it's not a Chevy, the problem isn't with the car, it's with the company) in August 2012. They never posted my down payment, so I got a late notice f it's not a Chevy, the problem isn't with the car, it's with the company) in August 2012. They never posted my down payment, so I got a late notice for that. My first 3 months of payments were late and I have it set up to do an ACH every 2 weeks, so there should be no reason at all for late payments on them. My rear sub was blown and they promised they would fix it (it took them 6 months to fix it). I was promised details for the first year and they wont do that. Every time I tried contacting Eric Real he would never call me back or do anything to assist me with my issues. Now let's fast forward to this morning 4/20/13. Time for my first oil change yay!! I get my oil changed every 5,000 miles as a complimentary service with Courtesy. I called in on Thursday 4/18/13 to get my car scheduled for an oil change at 8:30 a.m. It took 1 1/2 hours for the oil to get changed. Why make an appointment??? I even heard a lady there complain that she had an appointment and they said it was going to be 3 hours for an oil change!!!! HOW DOES THAT EVEN HAPPEN???? I talked to Steven Pastrana and he asked me if I wanted a wash afterwards (it was the worst wash ever, my car is still dirty). I asked if it cost anything, he said no, so I said, yeah I'll take a free wash. WORST DECISION EVER. I signed a form on 3 different lines for an oil change....3 times.....keep that in mind. So he tells me its going to be about a 90 minute wait. I'm on the lot looking around, interested in some 4x4 Silverado's. I figured it's time to trade up and become a man I guess. So this salesman with a forearm tattoo...yeah I'm not the best with names....talks to me while I'm test driving a 4x4 Hemi Jeep. He sells me on going new for a Silverado 4x4...it made sense. So I start looking at new Silverado's. At this time Courtesy calls to let me know my vehicle is done. I went to pick up...now the fun begins.... First I get my receipt, then I wait 15 minutes for them to pull my vehicle up...already frustrated. The guy pulls it up and it now has a CRACK in the WINDSHIELD from top to bottom. The guy told me it was already there. I'm pretty sure i look at my windshield every day to know if a crack is there or not. So I tell him I want to see the advisor. He gets Steven Pastrana, and he tells me I signed a form that makes me liable for that. He talked about the heat (it was 78 this morning) and the cold water and that’s how cracks are formed...I understand that Steven, I'm in kindergarten anymore. So this guy in a lab coat comes up and said, let’s just get this handled and get someone to go to his house to get it fixed. So I'm sitting there thinking, - alright, they are going to help me get this figured out - I was absolutely wrong. Steven grabbed my insurance card and made a copy of it. I have full coverage on my windshield so I shouldn't have to worry about paying anything, I just wanted it to be resolved. So he tells me to wait while he makes a call. I wait around for 20 minutes and Steven Pastrana is helping out other people......I'M JUST STANDING AROUND WAITING TO FIGURE OUT WHAT'S GOING ON...so I start to get frustrated verbally with Steven (I didn't cuss or say any names at this point). He says he’s going to make that call. He then leaves. So now the lab coat guy comes back and asked me if I had been helped yet. I explained what was going on and he said that he would get on this right away. 5 minutes later Steven comes out with his Manager (George??) and he then explains to me how a crack works....I'm sitting here thinking, do I look like I'm in diapers and don't understand how physics work?!?! Anyways, he tells me he's not going to do anything. Steven Pastrana at this point is now swearing that he warned me about any cracks etc. before I signed anything - he didn't do that by the way. So they hand me my paperwork back and say, You're on your own, that's not our problem. So I walked back inside, handed the Salesman that went on the test drive with me his business card back and let him know of everything that happened. His jaw dropped as I walked away....I'm assuming at this point because he lost out on a 2013 4x4 sale, not because he wanted to genuinely help me with making a sweet purchase like that. So I leave. I understand at this point that Courtesy just cares about quantity. They are not a quality dealership. While waiting I saw more frustrated people than I imagined. Isn't buying a vehicle supposed to be fun and exciting?? Why are all of these people so upset? And that's when I remember where I was. Courtesy isn't a company you want to do business with. They are nice when you want to buy a car, but not so nice when it comes to helping out. Nothing but problems. Their sign should have a WARNING sign on it that states they won't do anything at all to help you. Not only will I be buying another vehicle from here, but I'll make sure my colleagues won't either. One of which has a 2012 4X4 Z71 lifted Silverado....They will be doing the same reviews in my honor just to make sure you all understand how disgusted everyone is with you from my experience alone. DON'T BUY OR GET ANYTHING SERVICED FROM THIS COMPANY. THEY ARE GARBAGE. More

I had a really good experience here. Everyone was nice and helpful. The salesman I worked with name Steve Rimer helped me out tremendously. I was able to get into a very nice car that was affordable on my and helpful. The salesman I worked with name Steve Rimer helped me out tremendously. I was able to get into a very nice car that was affordable on my budget. He was very honest, understandable and straight to the point. I walked out satisfied beyond expectation. I will definitely refer this dealership and Steve to family and friends. Courtesy Chevrolet has my business for years to come. More