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Courtesy Chevrolet - Service Center

Phoenix, AZ

4.7
1,458 Reviews

1,458 Reviews of Courtesy Chevrolet - Service Center

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September 01, 2025

Very good professional service. Service work that you can rely on always.. Bob is excellent service rep. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Swafford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2025 -

Courtesy Chevrolet responded

Thank you for your kind words, John! I'm pleased to hear that you had a great experience with our professional service and that Bob provided excellent support. We strive to ensure that our customers can always rely on us at Courtesy Chevrolet, a family-owned and operated Chevy dealer in the valley since 1955. We look forward to seeing you again! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919

August 22, 2025

Courtesy Chevrolet is the worst dealership! The service associates are professional but the service director is absolutely horrible! I won't ever go back because of him! More

by Craftejo21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chad
Aug 22, 2025 -

Courtesy Chevrolet responded

Thanks for your review of Courtesy Chevrolet, a family-owned and operated Chevy dealer in the valley since 1955. I appreciate your feedback regarding the service at Courtesy Chevrolet and am glad to hear our associates met your expectations. However, I understand your concerns about the service director. We take such feedback seriously as we strive to provide the best possible experience. Please feel free to reach out to me directly if you would like to discuss this further. Your satisfaction is important to us. Sincerely, Jessica Ogunjobi Customer Service Manager 602.798.2919 jogunjobi@courtesyautomotivegroup.com

August 17, 2025

NOT A GOOD CUSTOMER SERVICE AT SERVICE DEPARTMENT. My name: Sergio Barrera My review is not about my purchase experience. My review is about the poor quality of customer service. I bought a suburb More

by Manuel De Alexander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erik Montano
2.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Montez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2025 -

Courtesy Chevrolet responded

Thank you for your feedback, Sergio. I understand your concerns regarding the customer service and the issues you've been experiencing with your 2024 Suburban. I appreciate you bringing this to our attention. It’s important to us that our customers receive the best service possible, and it seems we did not meet your expectations during your recent visit. I encourage you to reach out to me directly so I can address your concerns more effectively. Thank you for choosing Courtesy Chevrolet, a family-owned and operated Chevy dealer in the valley since 1955, and I look forward to assisting you further. Sincerely, Jessica Ogunjobi Customer Service Manager 602.798.2919 jogunjobi@courtesyautomotivegroup.com

Aug 18, 2025 -

Manuel De Alexander responded

Thank you for being answered. I am very uncomfortable, unhappy. Still having technical issues, even with customer service, today Monday 18th supposedly had a schedule to fix all the issues, then today called me from the dealer to let me know my appointment will be till 25th. but I am very worried because is a lot of technical issues, computer issues. I think is a kind if dangerous to drive it. DEALER SAID "WE DONT HAVE ANY AVAILABLE DATE TO CHECK YOUR VEHICLE, TILL 25TH", Oh my, I am driving a vehicle with some issues what did not fix it, last time when I did bring it to service in Courtesy nor still failing. SO FRUSTRATED SITUATION.

August 12, 2025

Brad and his team did a fine job of repairing my Sherri. 4 new brakes and a new RR TPMS sensor. Ans she was ready as promised. I had things to do later in the day and getting her back promptly was a plus More

by JohnH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Hallock
Aug 13, 2025 -

Courtesy Chevrolet responded

Hi, John! Thanks for your review of Courtesy Chevrolet, a family-owned and operated Chevy dealer in the valley since 1955! I'm glad to hear that Brad and the team provided excellent service while repairing your vehicle, Sherri. I understand the importance of prompt service, and I'm pleased we could get her back to you as promised. We hope to see you again at Courtesy Chevrolet for any future needs! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919

August 02, 2025

My vehicle was not returned to me clean. Also very poor communication between the staff. More

by ttharris1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember their names
Aug 04, 2025 -

Courtesy Chevrolet responded

Thanks for your review of Courtesy Chevrolet, a family-owned and operated Chevy dealer in the valley since 1955. I understand your concerns about the cleanliness of your vehicle and the communication issues you encountered. At Courtesy Chevrolet, we strive to provide a high level of service, and your feedback is important to us. Please feel free to reach out to me directly so I can address your concerns more thoroughly. I appreciate your input, and we hope to improve your experience in the future. Sincerely, Jessica Ogunjobi Customer Service Manager 602.798.2919 jogunjobi@courtesyautomotivegroup.com

July 31, 2025

Courtesy Chevrolet Did me right, I took my vehicle in to get fixed and they paid for my rental car till my car was fixed with no deductible. Thanks you Brad for your service. More

by Rickymiranda60@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
Jul 31, 2025 -

Courtesy Chevrolet responded

Thank you, Ricky, for your kind words! I'm thrilled to hear that you had a positive experience with Courtesy Chevrolet, a family-owned and operated Chevy dealer in the valley since 1955. It's our priority to take care of our customers, and we're glad that Brad was able to assist you. Don’t hesitate to visit us again for any future needs! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919

July 30, 2025

Very courteous. Informative and so helpful. Made my visit easier. Took care of my needs. Leslie so kind. Good customer service. Always going back. More

by reygarcia2857
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie
Jul 31, 2025 -

Courtesy Chevrolet responded

Thank you for the wonderful review, Rey! I'm glad to hear that you found our team at Courtesy Chevrolet, a family-owned and operated Chevy dealer in the valley since 1955, to be courteous, informative, and helpful. It's great to know that Leslie provided you with excellent customer service. I appreciate your kind words, and we look forward to welcoming you back for your next visit! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919

July 21, 2025

Very helpful! Kept me updated on my vehicle and also provided a loaner vehicle while our car was being worked! More

by Cheevy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Montez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2025 -

Courtesy Chevrolet responded

Thanks for your review of Courtesy Chevrolet, a family-owned and operated Phoenix Chevy Dealer in the valley since 1955! I'm thrilled to hear that you found our team helpful and that we could keep you updated during your vehicle's service. Providing a loaner vehicle is just one way we aim to make your experience seamless. We look forward to assisting you again in the future! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919

July 17, 2025

The only honest Chevy dealership in the west half of the Phoenix Metro area. More than that, they are really prone to going out of their way to make sure everything is set for you. They really live up to th More

by mcamodell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Swafford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2025 -

mcamodell responded

Thank you so much for going the extra miles to get me back to my car in time for my shift.

July 15, 2025

Good service and price was as promised Maddison was helpful and courteous thank you for your help More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddison
Jul 15, 2025 -

Courtesy Chevrolet responded

Thank you for your great review, Mark! I am pleased to hear that you had a positive experience with us at Courtesy Chevrolet, a family-owned and operated Chevy dealer in the valley since 1955, and that Maddison was able to assist you. We appreciate your kind words and look forward to serving you again in the future! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919

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