Courtesy Chrysler Jeep Dodge RAM of Tampa

Disappointed again. I made an appointment to fix two recalls that Ram sent to me and marked “URGENT.” Appt was 2 weeks out. Scheduling checked and made sure they had the I made an appointment to fix two recalls that Ram sent to me and marked “URGENT.” Appt was 2 weeks out. Scheduling checked and made sure they had the parts first which she said they did. Scheduler said it would be fixed quickly. When I get there, service advisor says it’s a minimum 4 hour job and he recommended I leave it which I couldn’t. I don’t have a way home. Then, after 2 hours of waiting, they gave me the vehicle back with only one recall done and said they didn’t have the parts for the other one. What?! So now they’ll call me again when the parts are in. And I will have to take time off from work again. Not happening. I will find another dealer. Every time I go to this dealer there is a problem. seriously, what’s so difficult? More

This is the second time I e vy unhappy about the service the first was a bad diagnosis of my transmission causing me a 4k bill and the last was an incomplete job leaving my dashboard cover on the seat and m the first was a bad diagnosis of my transmission causing me a 4k bill and the last was an incomplete job leaving my dashboard cover on the seat and my glove compartment cover on the floor.because of time restraints I have not filled a complaint. but plan to do so More

I purchased my 2023 Jeep Wrangler Willis Sport from Courtesy. The purchase process was ok. My sales person Joe was awesome. The person who checked out my trade in and priced it was dishonest. The finan Courtesy. The purchase process was ok. My sales person Joe was awesome. The person who checked out my trade in and priced it was dishonest. The finance guy was ok. Now I have taken my jeep in for service twice. First time they took and kept the spare lug nuts. I had to go back complain and demand four new ones. This past service was horrible. The service advisor who I had an appointment with never talked to me. The service advisor who checked me in couldn’t be bothered to talk to me. Advisor never told me the status of my jeep. The text status never worked. I had to go track down the advisor only after I saw my Jeep being parked. Advisor never told me that my Jeep was checked out during service and it was ok. Advisor only communicated about five words to me during my service appointment. I also had to go back and pickup the lug nut key they never returned. I asked for a copy of the paperwork The advisor wouldn’t give me a copy. The service dept had people standing around with tablets in their hand. While I was there in service a customer was complaining about how he was being disrespected only then did I see an advisor talk to a customer. Maybe I should’ve made a scene to have some conversation. I really felt like a number not a customer both times I was there in service. Seems once you but a vehicle here after that your on your own. More