Courtesy Chrysler Jeep Dodge RAM of Tampa

Another recall, TRIED to get it taken care of during the pandemic. I set up an appointment to have the care picked up which was confirmed online. When the time came for the dealership to pick up the car t pandemic. I set up an appointment to have the care picked up which was confirmed online. When the time came for the dealership to pick up the car they did not show up. Two hours later I called and the person on the other line hung up on me during the first call. The second person in the 'service' department tried to help but had no idea what to do or whom I was to talk to. Then, I set up an appointment online to take it in and never heard back from the 'service' department. What kind of 'service' is happening at this place, and when can I get this, 12th, recall taken care of??? More

Extremely horrible experience. Brought my car in for a simple recall repair and coolant leak diagnostic. Told them up front when dropping off my car that the radiator fan would sta Brought my car in for a simple recall repair and coolant leak diagnostic. Told them up front when dropping off my car that the radiator fan would stay on unless they pulled the fuse and if they didn't, it would run the battery dead. 2 days later got a call telling me the battery was dead and they couldn't get inside my car. They ended up using a pop a lock to get in. Another day later they told me that my heating hose needed to be fully replaced and they couldn't do the recall repair because my battery needed replaced. I came to pick up my car (declining their service) and the service guy says the battery is dead dead and couldn't even be jumped but no problem, you can buy a new one here! I got my boyfriend to come up and we jump started the car within 5 minutes. While doing that I checked the heating hose and it is literally just the clamp that needs to be replaced, not the full hose. Despicable money grab trying to force me to buy a battery by lying and basically holding my car hostage. If I didn't know better I would have gotten totally taken advantage of. What started with a $0 recall repair and free diagnostic tried to end up as a $3k unnecessary "service". 10/10 do not recommend. More

We were referred by friends to come to Courtesy. Albert approached us immediately and listened intently to our goals in buying. He was informative, friendly and did Not pressure us at all. We would Albert approached us immediately and listened intently to our goals in buying. He was informative, friendly and did Not pressure us at all. We would refer anyone we know to this dealership. A+++! Albert? Sorry kind and professional. More

Customer service has gone downhill for the past two years. I am sure it started of due to COVID but there is still a job to be done. The people we have dealt with in the past were awesome. He lacks years. I am sure it started of due to COVID but there is still a job to be done. The people we have dealt with in the past were awesome. He lacks customer service. My husband spoke to Jaime to get the cost for tire installment purchased by us. When she called she quoted him and he told her to add oil change and diagnostic. When he arrived he told Tommy again while he was there. As my husband spoke to him he gave him his back and never acknowledge my husband. When we received the text that the vehicle was ready and we checked out with Stephen he stated that the diagnostic was never done. I had to go back on Monday to pick up my wheel lock key because it was never returned. An email was sent on Saturday 6/4/22 from an employee who stated that the service department was closed but she will send the email to the service manager. BUT, when I called because the service manager never reached. When I called no on knew anything about it. Tommy picked up the call and I explained what I was calling for and he said he will look for it and call back. When I attempted to tell him not to call the number on file but to call me he hung up on me before I can even attempt. I had called back and asked for the receptionist to let him know and to also put in a request for the service manager to call me and it was never done. He proceeded to send a text message to my husband the wheel lock key was found. When I arrived I parked and walked over. Stephen looked at me like I had snake on my head because I guess I didn’t work the tire key lock wrong. He then asked Tommy and worded it the way you guys call the wheel key. (Obnoxious) Tommy asked if it was for Garcia I said yes and he rudely said where is the vehicle I said parked. He then proceeded to say well I need the vehicle to make sure it’s the one we found. I told him well then you should have called me instead of sending a text message but once again walked away as I was talking. Of course, it was the wrong one so the service guy I didn’t catch his name helped him out and found the right one. I have never gone outside the dealership for service but the customer service that is being provided is making us question whether or not we will continue. We just do not like to change anything from the oil being used or parts being used for our vehicles that why we pay the ridiculous price just to make sure our vehicle continues to have the products used for service. I was told I can get a diagnostic test done via BBB but I haven't received a call. Needless to say I bough a battery thinking that the no start was a battery issue since I haven't recieved a call for the diagnostic paid $476.00 for a mobile battery service and my car is still not starting as it should. It takes a few tries before it actually and eventually starts. One click sound is all I am getting. BAD CUSTOMER SERVICE even management who writes that he has called but I only recieved two call back to back while I was at work. I called that evening and again week later and nothing yet from Andy. More

Brand new truck. Cannot pull a trailer. They cannot fix it. Service department won't return calls. Went to Ram customer care, received a CDI (manufacturers discount c Cannot pull a trailer. They cannot fix it. Service department won't return calls. Went to Ram customer care, received a CDI (manufacturers discount code) and they will not honor it to help get me out of this truck. Have purchased two other vehicles from them in the past year. Another Ram and a Jeep GCL. Do not recommend and good luck to those that already have! More