Courtesy Chrysler Jeep Dodge RAM of Tampa

Dropped the car off for a recall. It took them almost 4 days I dropped the car off on Monday at 9 AM to fix a recall notification I received in the mail. The service rep (Chris Cantu) took me in and at first he I dropped the car off on Monday at 9 AM to fix a recall notification I received in the mail. The service rep (Chris Cantu) took me in and at first he seemed like a nice guy. Gave me his business card with direct line letting me know I could reach him any time to check on status. Around noon time on the same day, I call his number and left a message asking for status. No call back. Hours later, I received an email from the dealer with a status report letting me know all other items that were identified as "Requiring Immediate Attention" based on the multipoint inspection. I chose to decline most of them, except for the oil change which I had asked them to do additionally. I requested a call back, reached out to Chris again by phone, and left another voicemail asking for call back to discuss findings. No call back. The following morning, I decided to give them additional time to work on the vehicle. Called Chris again around noon. Left another message. No call back. I reached to service main number and was finally transferred to Chris. He seemed surprised that I had declined mostly everything, which gave me the impression that they had not worked on the car for the very reason that I had declined all the other recommendations. Then he told me they will be working on the car that same day. Another day went by, no call back no status. Only received an email with some update, but nothing clear as to what the current situation was with the vehicle. keep in mind, I cropped off the car at 9 AM on Monday, and it is now Wednesday afternoon. I began calling the service department main line and asking for updates about my car that way. They first told me that Chris was out to lunch and to call back later. I called back around 5 PM and coincidentally they had just finished the work on my car. 3 days to correct a recall and oil change. The main problem here is the lack of communication and updates I received from the service rep. Not something I am used to and will definitely not be dealing with that nonsense again. Additionally, I was on my way to pickup my car. Had to call Uber because they did not offer to loan me a vehicle while I had to wait 3 days with no car. I called multiple times the service department (Time was still around 6:40 PM), nobody was answering the phone. That was really annoying. -Ramon More

Great People, Great Deal! We stopped in since we were in the area and our previous Jeep was coming near the end of the lease. It was our first Jeep and it was so good we though We stopped in since we were in the area and our previous Jeep was coming near the end of the lease. It was our first Jeep and it was so good we thought we'd get another. Our salesperson, Ralph Bramwell was extremely helpful in meeting our needs in purchasing a new Grand Cherokee. He showed us a number of Jeeps that had the things we were looking for and in our price range. I'd highly recommend him as a salesperson and this dealer. More

Excellent service and friendly staff This experience was absolutely phenomenal. Ralph was so helpful in making sure that i was able to purchase the exact car that I wanted. He showed me a This experience was absolutely phenomenal. Ralph was so helpful in making sure that i was able to purchase the exact car that I wanted. He showed me a beautiful vehicle that met every need as a mom. Chris was quick and efficient and very friendly. Fabio was superb in his execution of the deal and being able to get me at the payment I wanted and rate better than I could’ve imagined. Shaw was extremely friendly and very informative when signing the deal and in making sure I was getting the best deal and warranties. My experience was so different than the norm at this dealership. I’m beyond excited and happy with my new purchase. Thank you to everyone that made it happen. More

Amazing experience! My experience here at courtesy Chrysler Jeep dealership was great. Lloyd was very helpful and Shaw my financial advisor really blessed me! Thumbs up h My experience here at courtesy Chrysler Jeep dealership was great. Lloyd was very helpful and Shaw my financial advisor really blessed me! Thumbs up here. I don’t think I’m gonna go anywhere else! More

Sold car with broken sensors Do not purchase a car here! Bought a pre-owned car which they said went through a six point inspection but had broken sensors. Worst customer service Do not purchase a car here! Bought a pre-owned car which they said went through a six point inspection but had broken sensors. Worst customer service and experience I've ever had. More

2017 RAM 1500 Crew Cab Great experience here at Courtesy Chrysler Jeep Dodge Ram. My Sales Consultant Daniel Rivera was patient and the finance manager, Shaw, met my finance Great experience here at Courtesy Chrysler Jeep Dodge Ram. My Sales Consultant Daniel Rivera was patient and the finance manager, Shaw, met my finance requirements More

2015 Jeep Patriot I am so disappointed in the Service Department, they has been the worst. I have had several incident that the vehicle had an engine light I called and I am so disappointed in the Service Department, they has been the worst. I have had several incident that the vehicle had an engine light I called and they act like they do not care. They expect you to drive your vehicle in this condition and wait 5 days until they have an available appointment. You would think if the ENGINE light comes on that it's a warning that needs to looked at. I was once told to drive it until the ENGINE light starts flashing. You would think that your rating is only 3.9 that means mediocre review, don't you want to strive for excellence. More

Very rude front desk employees Went to the dealership looking into a bigger vehicle, the girl in the front of the store working there completely ignored us after walking through the Went to the dealership looking into a bigger vehicle, the girl in the front of the store working there completely ignored us after walking through the showroom looking at the vehicles. When we called up there she was extremely rude to us saying that she doesn't want our business and insulted our mother.... very unprofessional woman and should not be dealing with people at all. More

very satisfied Rafael did a very good job explaining everything about the sale, and got me into a brand new challenger. I never thought I could own the car of my Dre Rafael did a very good job explaining everything about the sale, and got me into a brand new challenger. I never thought I could own the car of my Dreams. thank you More

Exceptional service by Joey Delivered as promised. Joey took personal care to for car cleanup, extra options and everything. Very satisfied with the purchase and dealership. Bran Delivered as promised. Joey took personal care to for car cleanup, extra options and everything. Very satisfied with the purchase and dealership. Brandon Leiss thoroughly explained all financial details. Highly recommended. Thanks More