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Courtesy Chrysler Jeep Dodge RAM of Tampa

Brandon, FL

Overview
Reviews
Vehicles
4.4
775 Reviews
Call Dealership (813) 612-4905

9207 East Adamo Dr

Brandon, FL

33619

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Showing 775 reviews

January 29, 2025

Our sales person Miguel was very helpful, informative and polite. He made sure that we were satisfied with the entire experience. Definitely gained a permanent customer. More

by a_sustache
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Hernández
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Feb 06, 2025 -

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

A_sustache, we are so happy to read such a great review about Courtesy Chrysler Jeep Dodge Ram Tampa!

January 28, 2025

It was clean, had a friendly yet professional staff. The salesmen, and management group were easy to talk with, engaging, informative with a non pressure attitude. They used their experience and teamwor More

by Donald.mccloud
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Porter, John E Ortiz, Edwin Lazo
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January 27, 2025

Service department is great. They are efficient and quick. Vehicle was ready when promised. Happy to do business with them! More

by agalarza117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
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January 25, 2025

Been waiting on my High pressure fuel pump recall part since April. Wasn’t notified when the truck was done four days later. I had to follow up to check on it and it had already been complete. Picked it u More

by rrawls4mosaic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Jan 28, 2025 -

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

Thank you for sharing your experience, and we sincerely apologize for the numerous issues you’ve faced during your recall service. Waiting months for the part is already frustrating, but to add to that, not being notified when your vehicle was ready, finding your truck wasn’t washed as promised, and discovering a broken wiper blade is unacceptable. On top of that, having a check engine light come on immediately after service, paired with an inability to reach your service advisor, only worsens the situation. This is not the level of care or communication we strive to provide, and we deeply regret the inconvenience and frustration you’ve endured. Your time and trust are important to us, and we’ve clearly fallen short in meeting those expectations. We would like to speak with you further and will be reaching out, however if you haven’t heard from us yet, please contact me. Sam Asman, General Manager, 813-517-3250

January 22, 2025

Shawn and his team were excellent to work with . They really made purchasing my Jeep. Good experience More

by Jvega
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Langley
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January 22, 2025

Luis was great Customer Service was great. Waiting facilities were excellent. Only issue was the phone charging station was not working. More

by rv21608
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor Luis
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January 22, 2025

Poor communication. I had to call 5 times to find out that the work had not even Ben started and it would be another day at the shop. When they went to go do the recall More

by PeteJeep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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Jan 24, 2025 -

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

Thank you for sharing your experience, and I sincerely apologize for the frustration and inconvenience you faced during your visit. It’s unacceptable that you had to call multiple times just to get updates on your vehicle and that the work was delayed. We understand how disruptive it is to be without your car, especially for multiple days, and the lack of a loaner vehicle only made this situation more difficult for you. We would like to speak with you further and hopefully restore your faith in us. We will be reaching out, but if you haven’t heard from us yet, please contact me. Sam Asman, General Manager, 813-517-3250

January 22, 2025

Everyone I met at dealership were extremely courteous and helpful through the entire process. Salesman was very knowledgeable of my Ram and took the time to explain the control panel. More

by dougsprigg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay was my salesmen and Cody handled my finance
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January 21, 2025

Worst experience I’ve ever had at a dealership. I bought a brand new Vehicle only to have to bring it back 3 different occasions within a month period. Issues from the paint being damaged to missin More

by luislorenzo79
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Moe
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Jan 23, 2025 -

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

Luis, Thank you for sharing your experience, and we sincerely apologize for the challenges you faced during your vehicle purchase and ownership. It’s unacceptable that you had to return multiple times for issues like paint damage, missing tire pressure sensors, and misunderstandings about finance charges. We understand how frustrating and disheartening this must have been, especially with your new vehicle spending more time in service than with you. While we’re glad to hear that your salesperson provided excellent service and that the issues were eventually resolved, it’s clear we fell short in delivering the seamless and enjoyable experience every customer deserves. We would like to speak with you further about this experience and hopefully restore your faith in us. We will be reaching out, but if you haven’t heard from us yet, please contact me. Sam Asman, General Manager, 813-517-3250

January 21, 2025

Always helpful. Treats me nice. Will explain things when I don't understand something. Staff is always helpful. More

by warkins69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl Johnson, David Montes
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