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Courtesy Chrysler Jeep Dodge RAM of Tampa - Service Center

2.3

30 Lifetime Service Reviews

9207 East Adamo Drive, Brandon, Florida 33619

30 Reviews of Courtesy Chrysler Jeep Dodge RAM of Tampa- Service Center

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June 27, 2018

"The worst service department ever!!!"

- DontPutUpWithPoorService

Save your time and go somewhere else. I'm never going to take my Ram here again because they treat you like garbage and mislead you about services you are entitled to. Do youself a favor and go to another dealership because this one is garbage. Jerry Ulm is much better and won't waste your time!

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Quality of Work
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Overall Experience
Recommend Dealer
No
Employees Worked With
Jami
Jun 29, 2018 -

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

Thank you for taking the time to share your review. We regret that you felt mislead during your service visit. I would like to speak with you further about this, if you would please contact me at your convenience. Paul Snedic, General Manager, 813-620-4300

April 20, 2018

"Sadly I had to give one star just to make the board "

- Wolnik

I brought my Vehicle in because my heat did not work, well for $1500 dollars I didn't need the heat in Florida. I get my vehicle back and the A/C wasn't working. I take it in to have that fixed, $1500 later after removing the dash and not gluing it back together properly, my brake lights wouldn't go off, my hazards didn't work, my trax button and heated seat buttons weren't working. I bring it back; it took them two weeks, TWO weeks to fix it. I pick it up, the traction light was on, the ESP light was on and the ABS light. I take it back, they switch out the brake switch, three days and I go pick it back up only to notice that someone had broken my windshield! I didn't even get the vehicle home and turned around. Argued with the service manager who said "I would have to prove that it happened here." Finally spoke w/ Shay (spelling) who said to bring it back in because all my lights were still on and now the window was cracked and I wanted it fixed. I bring it back in, again it was there for an entire week, the original brake switch they put on was bad, so they changed it out. So far so good; but it has only been a few hours. My problem-the window was supposedly fixed, but another crack appeared...and the first hole looks worse than before I brought it in to be fixed! And now nobody wants to call me back. DO NOT BRING YOUR VEHICLE HERE; I BEG YOU TO RECONSIDER!!! My problems have been going on for 2 months. Chase was my Service Advisor and he is the only reason I keep going back. Actually all the service people are great; not sure what is going on back in the garage...

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Overall Experience
Recommend Dealer
No
Employees Worked With
Chase, Charlie, Ricky, Shay
Apr 23, 2018 -

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

Thank you for your review. I apologize for the frustration you have experienced with our service department. I would like to speak with you about this issue, if you would please contact me at your convenience. Paul Snedic, General Manager, 813-620-4300

March 18, 2018

"Lousy service"

- Ahinson12

The finance guy didn’t even put me on the title of my car. He just put my husband! We paid for the outside/inside protection and never received a call back to schedule it, after numerous calls. My rear sensors quit working and I have been waiting 6 months for them to call me back to fix it. We took the van to a different dealership and they did it in two days!

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Recommend Dealer
No
Employees Worked With
Brandon Leiss
Mar 20, 2018 -

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

Thank you for taking the time to write a review about your experience. I am sorry for the miscommunication and inconvenience you experienced. We value every customer and I would appreciate the opportunity to discuss this further. Please contact me at your earliest convenience. Andrew Dunton, General Manager, 813-620-4300

March 06, 2018

"Jami in the service department is Amazing! "

- Renee Perry Realtor

I had to drop off my jeep, and as a realtor, it’s impossible to work without a vehicle so I scheduled my service while I was headed out of town. Jami was amazing in communicating what needed to be done and even organized my car to be detailed at my request upon my arrival. My flight was late and I was worried I couldn’t make it on time to pick up my Jeep...Jami had everything arranged for a late arrival. The service provided was hands down the very best experience I could have asked for!

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Recommend Dealer
Yes
Employees Worked With
Jami
Mar 08, 2018 -

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

Thank you for your positive review of Courtesy Chrysler Jeep Dodge. I am happy to hear that Jami was amazing with communication and provided the best experience. If there is anything we can do for you in the future, please let us know. Andrew Dunton, General Manager

November 30, 2017

"Dropped the car off for a recall. It took them almost 4 days"

- Razor3105

I dropped the car off on Monday at 9 AM to fix a recall notification I received in the mail. The service rep (Chris Cantu) took me in and at first he seemed like a nice guy. Gave me his business card with direct line letting me know I could reach him any time to check on status. Around noon time on the same day, I call his number and left a message asking for status. No call back. Hours later, I received an email from the dealer with a status report letting me know all other items that were identified as "Requiring Immediate Attention" based on the multipoint inspection. I chose to decline most of them, except for the oil change which I had asked them to do additionally. I requested a call back, reached out to Chris again by phone, and left another voicemail asking for call back to discuss findings. No call back. The following morning, I decided to give them additional time to work on the vehicle. Called Chris again around noon. Left another message. No call back. I reached to service main number and was finally transferred to Chris. He seemed surprised that I had declined mostly everything, which gave me the impression that they had not worked on the car for the very reason that I had declined all the other recommendations. Then he told me they will be working on the car that same day. Another day went by, no call back no status. Only received an email with some update, but nothing clear as to what the current situation was with the vehicle. keep in mind, I cropped off the car at 9 AM on Monday, and it is now Wednesday afternoon. I began calling the service department main line and asking for updates about my car that way. They first told me that Chris was out to lunch and to call back later. I called back around 5 PM and coincidentally they had just finished the work on my car. 3 days to correct a recall and oil change. The main problem here is the lack of communication and updates I received from the service rep. Not something I am used to and will definitely not be dealing with that nonsense again. Additionally, I was on my way to pickup my car. Had to call Uber because they did not offer to loan me a vehicle while I had to wait 3 days with no car. I called multiple times the service department (Time was still around 6:40 PM), nobody was answering the phone. That was really annoying. -Ramon

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Recommend Dealer
No
Employees Worked With
Chris Cantu
Dec 01, 2017 -

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

Ramon, Thank you for leaving your feedback. I am sorry for the lack of communication that you received during your recall and oil change service. It should not be this way. I would like to discuss this with you personally. Please contact me at your convenience. Andrew Duton, General Manager, 813-620-4300

October 14, 2017

"2015 Jeep Patriot"

- Jadef1963

I am so disappointed in the Service Department, they has been the worst. I have had several incident that the vehicle had an engine light I called and they act like they do not care. They expect you to drive your vehicle in this condition and wait 5 days until they have an available appointment. You would think if the ENGINE light comes on that it's a warning that needs to looked at. I was once told to drive it until the ENGINE light starts flashing. You would think that your rating is only 3.9 that means mediocre review, don't you want to strive for excellence.

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Recommend Dealer
No
Employees Worked With
I don't have a name, whoever is in charge of Service Department
Oct 17, 2017 -

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

Thank you for your review. We regret to hear about your disappointment with our service department. I would be happy to discuss this issue with you further, if you would please contact me at your convenience. Andrew Dunton, General Manager, 813-620-4300

May 12, 2017

"The Service department is Horrible!"

- Jcohen6910

The service department is horrible when it comes Customer Service.. I had an Appointment on 5/10/2017 and I didn't get the Service Advisor name but he's very Rude and Condescending.. I have a 2015 Challenger and I had the Tracking and Anti braking System light on.. ( I had a 7:40am appointment) I was asking him questions because I had to be to work by 12pm. He was getting VERY agitated with the questions I was asking and simply said that he have other customers he have to tend to.. I was appalled at his tone and I immediately got in my car and lefted.. This is so unacceptable and I advise anyone who have to get their car Service, go to another Dodge dealership.. The sales Department is excellent but the Service Department sucks!

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Recommend Dealer
No
Employees Worked With
May 15, 2017 -

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

We appreciate your review of our dealership. I apologize for any negative experience that you had with our service department, as we strive to provide an excellent visit for our customers. Please contact me at your convenience to discuss this issue further. Bob O’Neill, General Manager, 813-620-4300

December 11, 2016

"I have been to Courtesy twice"

- Scribeserv

The service has been fine. They take the car right away, provide an all-points check report, and have done good work this far. Service guys are thorough.

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Recommend Dealer
Yes
Employees Worked With
I think it was Adam
Dec 13, 2016 -

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

Thank you for taking the time to share your experience with me and the rest of our team here at Courtesy Chrysler Jeep Dodge. Providing outstanding service to all of our customers is our top priority so I am thrilled to hear our team does good work. Please don't hesitate to reach out if you have any questions or need anything else. Bob O'Neill, General Manager

September 30, 2016

"Worst service I've had at a dealership!"

- Adam Gmeiner

I've owned a lot of vehicles over the years as we all have and have been to a lot of dealerships for service work. The lies and second class treatment I received here are by far the worst I've ever had. It started when I bought my charger. I was never warned about the leaky (I'm guessing after market)sunroof. By the time I realized it was leaking it had ruined the top interior of my car and started to smell like mold. When I brought the vehicle in I was told my platinum extended warranty only covers mechanical issues in sunroofs. Apparently not closing all the way is not a mechanical problem?? When I bought the car I was promised a one time free detail at the time of my choosing. I chose to ask for it the second time I was in for a service issue. The service manager Angelo tells me the dealership no longer details ANY vehicles, which is odd since they take trade ins daily. He says they'll wash and vacuum the best they can. I picked up my car 3 days later ,after an engine and ac fix, only to find out not only did they not wash or vacuum the car but it was dirtier than when I dropped it off. Random objects from glovebox and dash laying in backseat and grease all over my dash and stick shift. Promising things to get people to buy cars and not following through?? Hiding issues with the vehicle? Lying? Sounds like a shady resale lot at best! If I know Florida businesses, and I think I do, they will not even attempt to turn this review around..... Sad! NEVER AGAIN

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Recommend Dealer
No
Employees Worked With
Christopher Chong
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Angelo (Service Manager)
Oct 04, 2016 -

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

Adam, thank you for your feedback and I apologize for any frustration you have experienced with our dealership. Our customer’s satisfaction is what matters to us and I would like to speak with you further regarding the issue and to hopefully regain your trust. Please contact me at your earliest convenience. Robert O’Neill, General Manager, 813-620-4300

September 27, 2016

"Worst service department ever"

- Matador2k7

Had an appointment for 12:45 PM for check engine light (second time). Arrived at 12:20 Sevice Manager tells me they are booked and can not tell me when will be done if at all that same day. When I booked my service appointment I was asked if I was going to wait and I said yes. So waste of time and money driving to and from the dealer because at the end, they didn't know when they could take my car for service and offer to reschedule, why take appointment then?. Reschedule for what ? They do not honor previous appointment schedules and customers time does not means squat to any service member. 7 out 10 times i go to this place for service is some issue. And the wait times are insane. So if are forced to take your car here and wait good luck to you. Else stay away. Will not buy any more Chrysler/Dodge/Jeep in the future since the service is horrendous. The nearest Chrysler/Dodge/Jeep dealer for me is 40 minutes away. Seem like all service managers at this place have the same attitude. They can care less about customer satisfaction. I am forced on this review to select a name of an employee. So I will pick anyone from the Other category. But i did not dealt with any of them. Note there is no Service employee list. You wonder why.

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Recommend Dealer
No
Employees Worked With
All Service Managers, Matthew Amoroso
Sep 28, 2016 -

Courtesy Chrysler Jeep Dodge RAM of Tampa responded

Thank you for your review. I apologize for any frustration you experienced during your visit to our service department. Please contact me at your convenience to discuss this issue further. Robert O’Neill, General Manager, 813-620-4300

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