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Courtesy Jeep - Service Center

Mesa, AZ

4.5
141 Reviews

141 Reviews of Courtesy Jeep - Service Center

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October 01, 2019

Cody Thayer was my service advisor and he was very professional and courteous.he is great! He is a valuable asset to Courtesy Jeep. I have been to other dealers service centers and their people came n More

by Alison
Recommend Dealer
Yes
Employees Worked With
Cody Thayer
Oct 02, 2019 -

Courtesy Jeep responded

Alison, we are glad to here that Cody treated you the "Courtesy Way" and provided you with excellent service! We truly appreciate you choosing Courtesy Jeep to service your vehicle and hope to see you for your future service needs!

September 30, 2019

Great service They got me in and out in less time than I had expected!They also did a service check and corrected my tire pressure on all 4 tires! I will definitely use the again for any needed maintenance More

by Dave
Recommend Dealer
Yes
Employees Worked With
Steve Younger
Oct 02, 2019 -

Courtesy Jeep responded

Thank you very much Dave for sharing your experience that you had at our Courtesy Jeep location! We always strive to make our customers feel welcome and to provide them with the best experience possible! We'd love to see you back here for your future service needs.

September 18, 2019

Great service Very good communication and service. I was back up and running by the evening. My Jeep is running great again and no more crazy sounds More

by Kate
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody
Sep 19, 2019 -

Courtesy Jeep responded

Thank you for your feedback Kate! We truly appreciate you choosing Courtesy Jeep to service your vehicle. We hope to see you again for your next service needs. Thank you again!

September 16, 2019

Check engine light I brought in my vehicle for a check engine light and other issues. Almost no wait time for service manager to help. They go to work on it quickly and More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Rattner
Sep 18, 2019 -

Courtesy Jeep responded

John, thank you for your kind review. It's great to see our team giving you the great customer service you deserve. Thank you for choosing Courtesy, we appreciate you! Best Regards, Jeremy Corrie Customer Relations

September 09, 2019

Horrible experience Horrible experience. $760 service. Fluids left empty. Not even sure service was performed. Sat in lobby with my two young kids. Staff used profanity i More

by Sandtank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robert Rattner, Josh Hopper
Sep 09, 2019 -

Courtesy Jeep responded

I was discouraged to read about your experience. This does not reflect our standards for customer service. I would like to discuss this in a little more detail. Please feel free to reach out to me. Jeremy Corrie Customer Relations jcorrie@courtesyautomotivegroup.com

September 01, 2019

Oil change appointment Fast service. Chris was very helpful getting me in for oil change appointment even though they were super busy! I always bring my car to a mopar serv More

by Cargirl65!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris in Service
Sep 03, 2019 -

Courtesy Jeep responded

Thank you so much for choosing Courtesy Jeep to service your vehicle! We appreciate your feedback as well as the 5 star review!

September 01, 2019

Making Appt, Shuttle Request & Lack Of Customer Svc, Jamie Kellerhall lacks initiative to research, Carter lacks communication skills and unwilling to research - both lack Customer Service. I miss Abrian More

by Azmurray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Kellerhall & Josh Hopper , Carter Hudson
Sep 04, 2019 -

Courtesy Jeep responded

I am sorry to read about your experience, that is not the impression we wish our customers to have. Abrian is still here, just at the main Dodge store. Please feel free to reach out to me directly, I would like to learn more about what transpired. Best, Jeremy Corrie Customer Relations jcorrie@courtesyautomotivegroup.com

August 15, 2019

Oil change 2 jeeps. When I dropped in to get an appointment for the oil change , they were very accommodating, in setting up appts for both jeeps. Once I brought the j More

by Genopizza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Rattner
Aug 27, 2019 -

Courtesy Jeep responded

Thank you for leaving us a great review! We truly do appreciate it and hope to see you back again for your next oil change here at Courtesy Jeep!

August 06, 2019

Great help and a fair price. I needed a key fob programmed and Josh was helpful and fair. Price was the same as any locksmith and the attitude was much better. Thank you Josh Hopp More

by Joni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Hopper
Aug 14, 2019 -

Courtesy Jeep responded

Thank you for your review! We are happy to hear you had a great experience with our service team. Every customer deserves the "Courtesy Way!"

August 01, 2019

Professional an courteous They took me right in on my appointment time and explained all actions taken with a recommendation for additional items. Afterwards they reviewed futu More

by Art
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob
Aug 14, 2019 -

Courtesy Jeep responded

We strive to provide the best experience possible. It's great to hear you enjoyed your experience with us and we look forward to seeing you for your next service visit!