Back

Courtesy Jeep - Service Center

Mesa, AZ

4.7
157 Reviews

157 Reviews of Courtesy Jeep - Service Center

Sort by
August 10, 2023

Anders at Courtesy Jeep of Superstition Springs communicates well and is very efficient. My Rubicon was having problems and he was quick to help and get Rubicon issues resolved. I highly recommend More

by Rebekah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Johnson, Anders Thomas
July 30, 2023

The best experience I have ever had at a dealership and Oscar was amazing to work with. More

by gumbogator09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar
July 29, 2023

I was leaving town in a couple days. Schedule was out several weeks but I had a steering failure recall issue and didn’t want to leave it go till late summer. Taylor, service tech, made More

by goflight1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor and Jeremy , Daniel Johnson, Anders Thomas
July 28, 2023

Treated with dignity and respect. Excellent service. Checked out vehicle. Service Advisor was friendly and courteous. More

by cgerbens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Campfield
July 23, 2023

Great customer service and took care of my issue. Thank you Chris! You are a great salesman - you took the time to explain everything to us and personally made sure to fix any issues we had. More

by Sgras7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Caban
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2023

Even though the dealership was busy they still got my dead battery changed out and back on the road. More

by blue.sky.thc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anders Thomas
June 29, 2023

Went to courtesy jeep met with Andre Hall. He took me over to Service so I could get my Grand Wagoneer serviced. The process was quick and easy. Efficient and great service! Andre and the sta More

by MH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Hall
June 29, 2023

I came into Courtesy Jeep and had an emergency with my car. I didn’t know if they would take me in, but I spoke with Andre Hall and he was able to get the service department to take a look at my car. Serv More

by ka739
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Justin Lalande, Andre Hall
April 17, 2023

Very poor customer service from the service advisor. Very unresponsive and unprofessional. Lack of communication. More

by RS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephen Tapia
Apr 17, 2023 -

Courtesy Jeep responded

I am very sorry and discouraged to see your review and I apologize that we let you down. This situation does not meet our standards for customer service here at Courtesy as we want all of our guests to have a positive experience with us. I would like to learn more details about your visit with us, so please feel free to contact me at 623-244-3456 or jcorrie@courtesyauto.com Best Regards, Jeremy Corrie Customer Relations

March 17, 2023

when I told the finance guy yesterday everything wrong in paperwork, inconsistencies, the many hrs it took just to speak to someone because no one says you’re there supposedly, and you tell tell them how More

by Chriswpps01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Garret and Jeremey, Corey Pace
Mar 17, 2023 -

Chriswpps01 responded

I did finally speak to someone but took forever. A good 2 hrs. And the work till 2pm. Appointment was at 10am. And like I figured I told them id bet retirement on it they messed up my gap coverage too sure enough but they claim the financer wouldn’t do it that is not true I spoke to the financer today. Actually fun fact financer as was getting loan said dealer never gave them my employment information or nothing like that like they were supposed to. It started off wrong and should’ve ran other way . They actually do deserve negative stars two and one is generous. They also use I don’t know a lot or they say that didn’t happen when faced with facts or questions. I can’t find anything redeemable or honest there . They admit how bad they look from my perspective too but won’t do much they are too much into trying to defend how right they are and find excuses then help with solutions. They indicated to dealer rater they helped resolve my issue I got notified , they haven’t helped to resolve nothing and got no intention to do so. Even if couldn’t give exactly what I asked for because their mess up they could’ve came up with other solution like hey we could do this . They didn’t instead be rude lie and so on.

...
5
...