Courtesy Mitsubishi

Everything went good and fast. Everything was explained And the coffee was delicious. See you next oil change Everything was explained And the coffee was delicious. See you next oil change More

Excellent communication, understanding social cues, competitive drive, and presentation skills. To act as a trusted advisor, understand customer needs, demonstrate vehicle benefits, and facilitate a sm competitive drive, and presentation skills. To act as a trusted advisor, understand customer needs, demonstrate vehicle benefits, and facilitate a smooth purchase. More

The dealership is excellent, is not like one of those traumatic dealerships that I have been at before. They're really decent people. No pressure at all compared to the ones that I know. so excellent exp traumatic dealerships that I have been at before. They're really decent people. No pressure at all compared to the ones that I know. so excellent experience overall. More

My vehicle is always ready in a timely manner. Staff is always professional Always a positive experience Staff is always professional Always a positive experience More

It was amazing as always. Friendly environment. They go above and beyond ! Fresh coffee and snacks readily available. A comfortable seat and television to watch the game while Friendly environment. They go above and beyond ! Fresh coffee and snacks readily available. A comfortable seat and television to watch the game while I wait for my car to be fixed. I've been a loyal customer for over 20 years and follow Bill Brown wherever he goes. More

Fast and efficient It was fast and it had nice accommodations while I waited for my car accommodations while I waited for my car More

very profetional people nice guys its always good treat with people like them thats for sure with people like them thats for sure More

Trouble communicating Just seem to not care after the sale Not very professional Communicating issues sale Not very professional Communicating issues More

I have had many pleasant experiences at this dealership for regular wear and tear, such as oil changes and tires, but the first time I needed them to fix a warranty issue the quality of service changed dra for regular wear and tear, such as oil changes and tires, but the first time I needed them to fix a warranty issue the quality of service changed drastically . Long story below but to make it short, if you need anything beyond a oil change for your Mitsubishi go to another dealer. I was told, by my service advisor and service manager, for anything to occur I would need video proof and to speak with the manager again. This reason being was that my issue was intermittent and could not be recreated at the dealership. This is completely understandable and I made my next appointment to get this addressed when I had two separate videos showing the issue in question. I called ahead to ensure there was a manager on hand to get this issue addressed which Brandon ensured me there was and to come in. I called twice to ensure this, and even sent the videos in prior to my arrival, as asked by my service advisor Brandon. Upon my arrival everything appeared ok, until a mechanic came into the waiting room to watch the videos I had submitted, as they could not recreate the issue like I had warned them. As they were watching the video, with me sitting in front of them, the mechanic and another service advisor laughed at the videos and insinuated I was stupid for not knowing how my car worked. The mechanic doubled downed on this using profanities and blatantly stating I was an idiot, not knowing I was sitting in front of him. When the service advisor came to discuss that the mechanic was not able to recreate the issue he then told me nothing could be done because there were no managers on. This completely contradicted what he had told me twice on the phone, and at my previous appointment. I had waited for almost two hours to be told this. When I expressed my displeasure, and blatant unprofessionalism, by the mechanic and other service advisor I was told that was simply how things were at this dealership. Brandon defended their actions and told me he was sorry I felt offended, suggesting he felt no remorse nor had an issue with the unprofessional behavior that was exhibited. I was then told I would receive a call in one week once a manager returned to discuss my case and view my videos. It has currently been three weeks with no update. The only reason why I haven’t rated both Brandon and the dealership one star is due to my pleasant experiences prior. Based off of this experience, though, it is clear that the dealership has no care about customer experience. More

was quick and easy he helped me pick my truck and walked me through all the in and out! excellent service! me through all the in and out! excellent service! More