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Courtesy Nissan
Richardson, TX
316 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 316 reviews
Helpful December 14, 2022
I just got my 2016 Nissan maxima Asah James-Bond was salesman and she made it so easy to purchase my new car best experience ever thank you Asah. salesman and she made it so easy to purchase my new car best experience ever thank you Asah. More
by danielgreensage3
Employees Worked With
Asah
November 16, 2022
The finance personnel has no integrity, very belligerent, and very forceful. He needs to practice customer service even if a persons credit is not up to par. On the good note Jacob is a very professional car and very forceful. He needs to practice customer service even if a persons credit is not up to par. On the good note Jacob is a very professional car salesman, with integrity, and compassion. More
by terrancec200271459
Employees Worked With
Jacob. I forgot the finance persons name
September 03, 2022
I was very pleased with my experience at Courtesy. My sales rep was very helpful in getting me the vehicle I wanted. He explained some of the new features that I was not familiar with. The finance My sales rep was very helpful in getting me the vehicle I wanted. He explained some of the new features that I was not familiar with. The finance manager was professional and knowledgeable and did not try to hard sell me. More
by CE
Employees Worked With
Fernando T, Alexa
July 22, 2022
I am disappointed in their lack of customer service! I have called multiple times and haven't gotten a good enough response. Robert was in charge of my car and didn't keep me up to date with the progres I have called multiple times and haven't gotten a good enough response. Robert was in charge of my car and didn't keep me up to date with the progress - it took way longer than he said it would! I am truly shocked. If you can, go to a different Nissan Dealership! More
by wlam4
Employees Worked With
Robert
July 20, 2022
DECEITFUL , DECEITFUL TO SAY THE LEAST and if I could give them ZERO STARS I would. If your a NEW CAR buyer please do not do business with this company. happiness is not their priority. To them your ri give them ZERO STARS I would. If your a NEW CAR buyer please do not do business with this company. happiness is not their priority. To them your ripe for all the shady tricks possible. They bait and switch prices. They misrepresented facts and basically told me that the extra $1000ish added was due to taxes and fees but taxes/fees were added later on. Tyler the sales guy not only sold the car above MSRP but also above the initial sales price. When I went back to discuss with Tyler why he sold the car at that price he made up a lie and said it was because of an equipment that comes with the car. Yet said equipment was not listed as an add on the car tag and my documents. They also added an extended warranty, road hazard/tire warranty ( the most expensive package)without explaining each one and giving me the option to accept/decline it. The most DESPICABLE/MISLEADING action done was that Teddy the finance broker did not TAKE THE TIME TO VERBALLY explain the TILA page of my document with me so that I can fully understand the totality price of the car I was financing and the contract..which is LAW. I will never in my life do business with Curtesy Nissan again as their is no curtesy being practiced. I also will never purchase a Nissan from any company again. BEWARE ALL WHO DO BUSINESSES WITH CURTESY NISSAN! I WAS ROBBED OUT OF A PROPER CAR BUYING EXPERIENCE!!! More
by BarB
Employees Worked With
Tyler & Teddy
June 14, 2022
Beware of this dealership. Poor communication. Still has not paid off my trade-in. It has been over a month. They do not answer text, email or phone calls. Their mail boxes are Poor communication. Still has not paid off my trade-in. It has been over a month. They do not answer text, email or phone calls. Their mail boxes are full. They have failed to send a payoff correctly twice. We are on our third try and I am now having to get my trade in lender to pester them answer. This even with the GM copied on emails. Beware of this company. I had to pay two car notes, as they cannot pay my car off in time even though they have a month and half to do so. More
by Btb8103
Employees Worked With
Teddy, Ali, and Alexa
March 31, 2022
Complete dealership is shady and liars. Beware at financing- lenders do not add warranties. Teddy, the salesperson was nice but I felt like his hands were tied. Gus was over the top -- I f Beware at financing- lenders do not add warranties. Teddy, the salesperson was nice but I felt like his hands were tied. Gus was over the top -- I felt he knew this vehicle was unacceptable and he was dishonest. Drove from Oklahoma after being told vehicle was ready. Never seen vehicle but sent me to financing. Jose Rubio would not even make eye contact and sent nervous. He stated that the lender has added a mandatory bumper to bumper warranty... No itemized paperwork given until I called and had them email to me. Then I noticed that they added over $3600 to 3 different warranties. Again still no car. I called Lender and JOSE is a lie. Left with no car. They will deliver it to me the next day. The vehicle would not pass inspection with out some EOM parts. Again, haven't drove the vehicle. Now they will deliver in 2 more days... still not passing inspection. RED FLAGS everywhere. After mentioning my husband would handle this --- they opt to give me my down payment back in 10 plus days. I contacted corporate had it in 5. Very stressful, missed time and money. I will preach to the end of time ----DO NOT PURCHASE FROM THIS DEALERSHIP. Read the other reviews... It sounds all familiar. SHADY AF More
by DARLA247
Employees Worked With
Teddy&Gus
