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Covert Buick GMC Bee Cave

Austin, TX

Overview
Employees
Reviews
Vehicles
4.6
311 Reviews
Covert Buick GMC West, Inc. is a full-service dealership serving Austin, TX. Our automotive resources are extensive, ranging from sales and finance to service and parts. You can discover new SUVs and trucks, explore great financing options, and more. There is something for everyone here at Covert Buick GMC West, Inc., and we are eager to meet you.
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16501 Sweetwater Vlg Dr Building 1

Austin, TX

78738

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Showing 311 reviews

September 15, 2025

David Villado was my sales guy who put up with me for roughly 6 months. During that time frame, I contacted him multiple times on different vehicles I would be interested in. He would run the numbers and More

by CHARLESBAETHER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Vilado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 10, 2025

Zero follow up to any concerns. They don’t answer the phone and then when I drove up there they suggested I drive to Audi for the issues that’s should’ve been fixed before sale. Fi More

by BRYCE.RIGGS89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jesse Genovese
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2025 -

Covert Buick GMC Bee Cave responded

I am very sorry to hear that your experience did not meet expectations. I want to clarify that every finance deal is different and very critical, as errors in this process can lead to issues with bank funding as well as complications with licensing. For that reason, accuracy must always take priority over speed to protect our customers and ensure everything is handled correctly. Regarding your vehicle concerns, you were referred to Audi because certain services, such as warranty work, are best performed by them and may be covered under their programs rather than becoming an out-of-pocket expense for you. I understand how frustrating delays and lack of follow up can feel, and I appreciate you bringing this to our attention so we can work to improve the process.

Sep 12, 2025 -

Covert Buick GMC Bee Cave responded

I am very sorry to hear that your experience did not meet expectations. I want to clarify that every finance deal is different and very critical, as errors in this process can lead to issues with bank funding as well as complications with licensing. For that reason, accuracy must always take priority over speed to protect our customers and ensure everything is handled correctly. Regarding your vehicle concerns, you were referred to Audi because certain services, such as warranty work, are best performed by them and may be covered under their programs rather than becoming an out-of-pocket expense for you. I understand how frustrating delays and lack of follow up can feel, and I appreciate you bringing this to our attention so we can work to improve the process.

Sep 12, 2025 -

BRYCE.RIGGS89 responded

For the funding. I understand that can be the bank side. It would’ve been a lot less frustrating if someone would’ve picked up the phone to let me know it was being handled. Out of pocket expenses and concerns to customer are the least of your worries i’m sorry to say. Thats why I drove up there 3 times instead of receiving a call back and have yet to receive a single call back. For the out of pocket expense to replace stuff that your “100+ point” inspection failed to pick up. Like torched rubber on the windshield wipers. I’m also sorry to say someone’s not doing their job. Battery on the key fob was dead, wipers were replaced, CarPlay was dripping and trunk didn’t open.

September 09, 2025

I had a positive experience negotiating with the Sales Team at Covert and ultimately walked away satisfied with the deal. The team was professional and responsive throughout the process. However, I want More

by jaymanning
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Genovese
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Cabrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2025 -

Covert Buick GMC Bee Cave responded

Thank you so much for taking the time to share your thoughtful review. We are very glad to hear that our Sales Team at Covert Buick GMC Bee Cave provided you with a professional, responsive, and positive experience and that you left satisfied with your purchase. Your feedback regarding pricing transparency is valuable and appreciated, as it helps us continue to improve how we communicate with our customers. We are pleased you were able to find a solution that worked for you and truly value your insight for other buyers as well. Our goal is always to provide a fair and enjoyable experience, and we are grateful for your trust and for allowing us the opportunity to earn your business. Enjoy your new vehicle, and we look forward to serving you again in the future.

September 08, 2025

I had an amazing experience. They took good care of me. Very honest, very fair! More

by charlesjacobs71
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter Norwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for your kind words and for sharing your experience. We are so glad to know you felt well taken care of and appreciated the honesty and fairness from our team at Covert Buick GMC Bee Cave. Providing that level of care is exactly what we strive for, and it is rewarding to hear that it made such a positive impression. We are grateful for your trust and look forward to being here for you again in the future.

September 08, 2025

Chase Smiley was really helpful and knowledgeable. Along with Danial in Finance these guys were the best. It will be because of them, I’ll be back. More

by GWS55@yahoo.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chase Smiley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel, the Finance Manager.
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Sep 12, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for sharing such a wonderful review. We are thrilled to hear that Chase Smiley and Daniel in Finance made your experience such a positive one. At Covert Buick GMC Bee Cave, we take great pride in having a team that goes above and beyond to provide helpful, knowledgeable, and friendly service. Knowing that their efforts are the reason you plan to return means the world to us. We truly appreciate your trust and look forward to welcoming you back whenever you are ready for your next visit.

September 05, 2025

I've had a great experience at Covert over decades of car buying and was very happy with my recent experience at Covert Bee Cave and with my salesman Greg Freeman More

by corneliafoster
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Greg Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for your wonderful review and for being such a loyal customer over the years. It means so much to us that you continue to choose Covert Buick GMC Bee Cave for your car buying needs. We are delighted to hear that Greg Freeman made your most recent experience just as positive as the many before. Your trust and continued support are truly appreciated, and we look forward to many more opportunities to serve you with the same great care and commitment.

September 04, 2025

Taylor was extremely knowledgeable, accommodating and helpful. His attention to detail during the entire shopping and purchasing process was unmatched. Taylor will forever be my go-to-guy for all vehicle More

by Alex Olsen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Norwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Norwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for sharing such an outstanding review. We are thrilled to hear that Taylor provided you with an experience marked by knowledge, care, and attention to detail. It is wonderful to know he made the entire process smooth and enjoyable for you. At Covert Buick GMC Bee Cave, we are proud to have team members like Taylor who build the kind of trust that makes customers want to return time and again. We truly appreciate your confidence in us and look forward to continuing to provide you with the same exceptional service whenever you need it.

September 03, 2025

Excellent service, attention to detail, and responsiveness. Covert GMC Bee Cave has just earned a lifelong customer because of their dedication to keeping the customer first. Marcus Washing More

by jason.h.murray
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MARCUS WASHINGTON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Ojeda
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Sep 12, 2025 -

Covert Buick GMC Bee Cave responded

Thank you so much for this incredible review. We are truly honored to know that your experience with Marcus Washington and our team at Covert Buick GMC Bee Cave has earned your loyalty. Putting our customers first is always our top priority, and it is wonderful to hear that you felt listened to and supported throughout the process of finding the right vehicle at the right price. Your kind words mean a great deal to us, and we look forward to continuing to provide you with the same excellent service for many years to come.

September 02, 2025

Paul was great and Covert worked with us at every turn. Very helpful and made the car buying experience very easy. More

by coltsfan08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul
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Sep 12, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for taking the time to share your experience. We are so pleased to hear that Paul and our team at Covert Buick GMC Bee Cave made the car buying process smooth and enjoyable for you. Providing helpful guidance and support at every step is exactly what we strive for, and it is wonderful to know you felt well taken care of. We truly appreciate your trust and look forward to assisting you again in the future.

September 02, 2025

Excellent response time and attention to my questions. This dealership made purchasing a vehicle over the internet seamless. The team here at Bee Cave is amazing. I will be a return customer. More

by jason.h.murray
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MARCUS WASHINGTON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Ojeda
Report | Print
Sep 12, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for sharing such a wonderful review. We are thrilled to know that our team at Covert Buick GMC Bee Cave made your online purchasing experience seamless and that all of your questions were answered with care and attention. Hearing that you plan to return means the world to us, as building lasting relationships with our customers is what we value most. We truly appreciate your trust and look forward to welcoming you back for future visits.

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