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Covert Buick GMC Bee Cave

Austin, TX

Overview
Employees
Reviews
Vehicles
4.6
243 Reviews
Covert Buick GMC West, Inc. is a full-service dealership serving Austin, TX. Our automotive resources are extensive, ranging from sales and finance to service and parts. You can discover new SUVs and trucks, explore great financing options, and more. There is something for everyone here at Covert Buick GMC West, Inc., and we are eager to meet you.
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16501 Sweetwater Vlg Dr Building 1

Austin, TX

78738

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Showing 243 reviews

October 04, 2024

Fantastic experience. Shelby is an amazing salesperson. She was both patient and supportive through the entire process. We test drove multiple vehicles before settling on More

by KYLEWEISHEIMER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shelby Legate
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Oct 04, 2024 -

Covert Buick GMC Bee Cave responded

Kyle, Thank you so much for your glowing review! We’re thrilled to hear about your fantastic experience with Shelby at Covert Buick GMC Bee Cave. Her dedication and support throughout the entire process truly reflect our commitment to customer satisfaction. It’s wonderful to know she went above and beyond, even coming in on her day off to ensure everything was perfect for your delivery. We’re also glad you enjoyed the loaner vehicle while your truck was in for accessory installation. Your kind words mean a lot to us, and we look forward to assisting you again in the future!

October 04, 2024

Jennifer Kubly did a very good job of showing us the GMC Acadia Denali. She pointed out the new items in the car and was very good at it. More

by olorehn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Kubly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your kind words! We’re delighted to hear that Jennifer Kubly provided you with excellent service while showcasing the GMC Acadia Denali at Covert Buick GMC Bee Cave. Her attention to detail and knowledge about the features truly make a difference. If you have any further questions or need assistance, feel free to reach out. We hope you enjoy your new vehicle!

October 04, 2024

Plenty of SUV’s to make a selection. Great customer service. Jose great sales person More

by rljoyner0319
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Cabrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your fantastic review! We're glad to hear that you found a great selection of SUVs at Covert Buick GMC Bee Cave. It's wonderful to know that Jose provided you with excellent customer service. We pride ourselves on our knowledgeable team and a wide range of options. If you have any more questions or need assistance in the future, don’t hesitate to reach out. Enjoy your new SUV!

October 01, 2024

Great experience! Sara was both knowledgeable and attentive to what I was looking for, she got me in the new vehicle quickly, which was greatly appreciated. More

by Jdale9675
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sara Boice
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Oct 02, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for your fantastic review! We're so glad to hear that Sara provided you with such a knowledgeable and attentive experience at Covert Buick GMC Bee Cave. It’s great to know she helped you find your new vehicle quickly. We truly appreciate your feedback and look forward to assisting you again in the future! Enjoy your new ride!

September 30, 2024

The employees were pleasant and helpful. The place was very clean and neat. The team was pleasant to work with. More

by ANNA PRITCHETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Campion
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Covert Buick GMC Bee Cave responded

Anna, Thank you for your kind words! We’re so glad to hear that you had a positive experience with our team at Covert Buick GMC Bee Cave. We take pride in maintaining a clean and welcoming environment, and it's great to know our employees made your visit enjoyable. We appreciate your feedback and look forward to seeing you again!

September 29, 2024

Salesman was very knowledgeable about the products and the facility was nice. Did the usual back-and-forth on the deal but since I was just buying the vehicle as a lark was really no pressure More

by DJTONIONI
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chase Smiley
Report | Print
Sep 30, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for taking the time to share your experience! We're glad to hear that you found our facility welcoming and that our team was knowledgeable about our products. At Covert Buick GMC Bee Cave, we strive to create a low-pressure environment, so you can enjoy the process, whether you're making a serious purchase or just browsing. We hope to see you again soon—whether it’s for another vehicle or just a visit!

September 27, 2024

Would not come down a penny off the asking price and expects me to pay for an extra set of keys for my used truck More

by KING.K9333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chandler Diehn
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2024 -

Covert Buick GMC Bee Cave responded

Thank you for sharing your feedback. We understand your concerns regarding pricing and the key situation. We use software to analyze the market and ensure our prices remain competitive, and in this case, our pricing was aligned with market value, so no adjustments were made. Regarding the keys, we provide all keys that were given to us at the time of trade-in or purchase, and unfortunately, there was no second key available to provide. We appreciate your understanding and hope to improve your experience in the future.

September 23, 2024

most everything has gone well. I bought a certified vehicle and a week or two later the battery died. I had to jump my truck and drive 50 miiles 1 way and buy a $300.00 battery. Th More

by rick@capitaloftexasroofing.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Covert Buick GMC Bee Cave responded

Rick, Thank you for your feedback. We’re glad to hear that most of your experience has been positive, but we sincerely apologize for the issues you encountered with the battery after your purchase. It’s disappointing to hear that the multi-point inspection did not meet your expectations, and we understand how frustrating it must have been to deal with this situation. We take these matters seriously, as our goal is to ensure that every vehicle is thoroughly checked and ready for our customers. Your comments will help us improve our processes and address any oversights. If there’s anything more we can do to assist you, please feel free to reach out directly. Your satisfaction is important to us, and we appreciate your insights.

September 23, 2024

I purchased a pre owned vehicle at Covert because of their community reputation. I don’t think the AC ever worked properly. It was in the shop 5 times before the dash needed to be removed. Ive had it f More

by kristi.plotkin
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesse Genovese
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Covert Buick GMC Bee Cave responded

Kristi, Thank you for sharing your feedback. We take our reputation seriously and have proudly served our local communities for over 115 years. We strive to ensure that every vehicle in our inventory is retail-ready and that any necessary service is completed before a sale. We’re sorry to hear about your experience with the AC in your vehicle. If you’d like to discuss this further, please feel free to reach out directly. Your satisfaction is important, and we appreciate your input as we continually aim to improve our services. Thank you for being a part of our community.

September 21, 2024

Tristen was great. He listened to my needs and found the perfect truck. I am very pleased with my experience. More

by jdbader
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tristen Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2024 -

Covert Buick GMC Bee Cave responded

Thank you so much for your kind words! We’re thrilled to hear that Tristen was able to listen to your needs and help you find the perfect truck. At Covert Buick GMC Bee Cave, we strive to provide the best possible experience for our customers, and it’s wonderful to know we succeeded with you. If you have any questions or need further assistance, feel free to reach out. Enjoy your new truck!

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