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Covert Buick GMC Bee Cave

Austin, TX

Overview
Employees
Reviews
Vehicles
4.6
331 Reviews
Covert Buick GMC West, Inc. is a full-service dealership serving Austin, TX. Our automotive resources are extensive, ranging from sales and finance to service and parts. You can discover new SUVs and trucks, explore great financing options, and more. There is something for everyone here at Covert Buick GMC West, Inc., and we are eager to meet you.
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16501 Sweetwater Vlg Dr Building 1

Austin, TX

78738

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Showing 331 reviews

October 16, 2025

Disappointed with the overall experience. The service department seriously lacked communication — I had to keep following up myself just to get basic updates on my vehicle. I was originally t More

by joleen.mccollister
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
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Nov 03, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how frustrating it must have been to deal with delays and a lack of communication. Keeping our customers informed is extremely important, and it’s clear we fell short in this case. Your comments will be shared with our service team to help improve how we communicate throughout the repair process. We appreciate you bringing this to our attention and would welcome the opportunity to discuss your experience further to make things right. Please reach out to our management team directly at your convenience.

October 09, 2025

Exemplary! Visited 3 other dealers before we ended here, we set our own desired numbers. More

by charlielangille
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Cabrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for taking the time to share your feedback. We’re thrilled to hear that your experience with our team stood out after visiting other dealerships. At Covert Buick GMC Bee Cave, we’re committed to providing transparent, customer-focused service that respects your needs and preferences. We truly appreciate your trust and are so glad you chose to work with us.

October 08, 2025

Dwayne in service got me checked in and out in a timely matter. Brought in for the 6.2 engine recall. Also was told ECM had a recall. Both were taken care of while I waited. Dwayne kept me informed about t More

by jon95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwayne in Service
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Nov 03, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for sharing your experience with us. We’re so pleased to hear that Dwayne provided timely, friendly, and professional service while taking care of your vehicle’s recalls. At Covert Buick GMC Bee Cave, we’re dedicated to keeping our customers informed and comfortable throughout every visit. We truly appreciate your trust in our service team and look forward to assisting you again in the future.

October 05, 2025

The whole process was very well done. We compared three different vehicle, two different name plates and Josh did an excellent job discussing the features of all three. More

by mburkey55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for taking the time to share your experience. We’re so glad to hear that Josh provided knowledgeable and thoughtful guidance while helping you compare different vehicles. At Covert Buick GMC Bee Cave, we take pride in helping our guests make confident, well-informed decisions in a relaxed environment. We truly appreciate your kind words and hope you’re loving your new vehicle.

October 04, 2025

My experience buying a vehicle out of state from Covert was great. David Rojo communicated regularly and made it very easy. More

by dsantos4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Rojo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for sharing your experience. We’re thrilled to hear that David made your out-of-state purchase smooth and stress-free with consistent communication throughout the process. At Covert Buick GMC Bee Cave, we strive to make every transaction simple and transparent, no matter the distance. We truly appreciate your trust in us and hope you enjoy every mile in your new vehicle.

September 27, 2025

Nathaniel was awesome. I didn't expect to purchase but he get me everything I wanted. No pressure, just action. Great dealership. More

by dan@knightvisiondesign.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathaniel
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Nov 03, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for sharing your experience. We’re so glad to hear that Nathaniel made your visit enjoyable and helped you find exactly what you were looking for without any pressure. At Covert Buick GMC Bee Cave, we’re dedicated to providing a relaxed and customer-focused experience from start to finish. We truly appreciate your kind words and are thrilled to know you’re happy with your purchase.

September 26, 2025

I purchased a new vehicle that had an oil change service performed by the dealer. When the oil was time to be changed again, the filter was on so tight. It caused extensive time and damage to the vehicle to More

by cMcCarthy5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cole Bednorz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for taking the time to share your experience. We’re very sorry to hear about the difficulties you faced and the frustration it caused. That’s certainly not the level of service we want our customers to experience. We appreciate you acknowledging the service director’s efforts to make things right and understand your concern that the issue still needs full resolution. Please reach out directly to our management team so we can review the situation further and ensure your vehicle is properly taken care of. Your satisfaction remains very important to us, and we want to do everything we can to regain your confidence.

September 24, 2025

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by CHRIS@QUALITYBODYSHOPAUSTIN.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LANTZ
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Nov 03, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for taking the time to share your experience with Covert Buick GMC Bee Cave. We’re delighted to know you had such a positive visit. Our team is dedicated to providing exceptional service and ensuring every customer feels valued, so it is wonderful to hear your feedback. If there is ever anything more we can do for you, please reach out anytime. We truly appreciate your support and look forward to welcoming you back again soon.

September 24, 2025

Marcus Washington was great to deal with. Best car buying experience to date. Will recommend him to all friends and family More

by Atoor
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
MARCUS WASHINGTON
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for your wonderful review. We’re thrilled to hear that Marcus made your car-buying experience the best one yet. At Covert Buick GMC Bee Cave, we take pride in providing friendly, transparent, and stress-free service, and it’s great to know Marcus delivered that for you. We truly appreciate your recommendation and look forward to helping your friends and family in the future. Enjoy your new vehicle!

September 21, 2025

Great service from my service advisor and all the necessary service items were taken care of in a timely manner. More

by KAREY6929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Freeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2025 -

Covert Buick GMC Bee Cave responded

Thank you for sharing your experience with us. We are so glad to hear that your service advisor and the team at Covert Buick GMC Bee Cave took care of everything promptly and to your satisfaction. Providing timely and thorough service is always our goal, and it is wonderful to know we met your expectations. We truly appreciate your trust and look forward to assisting you again.

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