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Covert Cadillac Bee Cave

Austin, TX

Overview
Employees
Reviews
Vehicles
4.7
201 Reviews
Find luxury cars and a premium shopping experience at Covert Cadillac Bee Cave serving Austin TX, Bee Cave TX, Lago Vista TX, Wells Branch TX and Lakeway TX!
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16501 Sweetwater Village Drive Building 2

Austin, TX

78738

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Showing 201 reviews

September 10, 2024

Great service from wonderful people always make the service department very nice to visit every time. More

by sreinhartatx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenn
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Sep 11, 2024 -

Covert Cadillac Bee Cave responded

Thank you for your kind words! We're so glad to hear that you consistently have a positive experience with the service department at Covert Cadillac Bee Cave. It’s our goal to provide exceptional service and create a welcoming environment every time you visit. Your feedback means a lot to us, and we look forward to continuing to serve you with the same level of care and professionalism. If you need anything else, just let us know!

September 10, 2024

It starts with the expert and personalized attention from Jen Estrada, my service consultant. Technician Rob did an amazing job diagnosing and repairing my engine electrical system. My 2002 Escalade with 171 More

by BENOCHJ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Estrada. Rob technician.
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Sep 11, 2024 -

Covert Cadillac Bee Cave responded

Thank you for your fantastic review! We're thrilled to hear that Jen Estrada provided you with expert and personalized attention, and that Technician Rob did an amazing job with your engine electrical system. It’s wonderful to know that your 2002 Escalade is running like new again thanks to their hard work. At Covert Cadillac Bee Cave, we take pride in helping maintain and enhance your favorite vehicles, no matter their age or mileage. If you need any further assistance or have any other vehicle needs, we're here to help. Thank you for choosing us!

September 09, 2024

Covert pushes products and services upon "not so knowledgeable" customers I.E my wife that are not needed. Even on the receipt, it says when it should be needed but still sell it. I even went as More

by MATT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wade, Higginbotham
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Sep 10, 2024 -

Covert Cadillac Bee Cave responded

Matt, Thank you for your feedback. We apologize if you felt your wife was pressured during her visit. Our goal is to provide thorough recommendations based on the current condition of your vehicle and the manufacturer’s guidelines. We performed the services you requested, which were recommended to ensure your vehicle remains in optimal condition. We appreciate your input and will use it to improve our communication and service practices. If you have any further concerns, please feel free to contact us directly.

September 08, 2024

Very friendly staff ! Very patient and super helpful I had an amazing car buying experience! More

by BRAZILALVARADONUNEZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2024 -

Covert Cadillac Bee Cave responded

Thank you for your fantastic review! We’re thrilled to hear that you had an amazing car buying experience at Covert Cadillac Bee Cave. Our team takes pride in being friendly, patient, and helpful, and it’s great to know they made such a positive impact on your visit. If you need anything else or have more questions in the future, we’re here to help. Thanks again for choosing us!

September 08, 2024

The entire staff was so fast and friendly! Got in and they immediately took care of me and even arranged a shuttle back home and picked me up when my car was ready. More

by SAMEER SONTAKEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Estrada, Kirk
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Sep 09, 2024 -

Covert Cadillac Bee Cave responded

Sameer, Thank you for your wonderful review! We’re delighted to hear that the entire staff at Covert Cadillac Bee Cave provided you with fast and friendly service. It’s great to know that we were able to arrange a shuttle for you and make your visit as convenient as possible. Your satisfaction is our priority, and we’re glad we could meet your needs efficiently. If you have any more questions or need further assistance, don’t hesitate to reach out. Thanks for choosing us!

September 08, 2024

I always have a great experience at this dealership. I would also recommend it to anyone who has a Cadillac. More

by JASON.JAMISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
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Sep 09, 2024 -

Covert Cadillac Bee Cave responded

Jason, Thank you so much for your continued support and positive feedback! We’re delighted to hear that you always have a great experience at Covert Cadillac Bee Cave. Your recommendation means a lot to us, and we’re thrilled to know you’d suggest our dealership to fellow Cadillac owners. If you ever need anything or have any questions, don’t hesitate to reach out. We look forward to serving you again in the future!

September 07, 2024

Great service. Sam made the car buying experience very very easy i would recommend covert and Sam to my friend and family. More

by charles.george1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam sohail
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Sep 09, 2024 -

Covert Cadillac Bee Cave responded

Charles, Thank you for your kind words! We’re thrilled to hear that Sam made your car buying experience so easy and enjoyable at Covert Cadillac Bee Cave. We appreciate your recommendation and are glad you’d suggest both our dealership and Sam to your friends and family. If you need any further assistance or have any questions, we’re here to help. Thanks again for choosing us!

September 07, 2024

Wade provided excellent service, as per usual. We never have a bad experience at this location. More

by BSAUNDERS1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade Higginbotham
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Sep 09, 2024 -

Covert Cadillac Bee Cave responded

Thank you for your fantastic review! We’re thrilled to hear that Wade consistently provides excellent service at Covert Cadillac Bee Cave. It’s great to know that you always have a positive experience with us. We appreciate your continued trust and support. If you need anything else or have any questions, don’t hesitate to reach out. Thanks for choosing us!

September 06, 2024

Ready for me as soon as I arrived. Everyone was super professional and very polite More

by don.lutz
Recommend Dealer
Yes
Employees Worked With
Virgil
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Sep 06, 2024 -

Covert Cadillac Bee Cave responded

Don, Thank you for taking the time to leave a review! We’re thrilled to hear that your visit to Covert Cadillac Bee Cave was met with professionalism and politeness. It’s our goal to provide a seamless and welcoming experience for every customer, and we're glad we could deliver on that promise for you. If you need any further assistance or have any questions, please feel free to reach out. We look forward to seeing you again!

September 06, 2024

Friendly and professional. And thorough. Can always get to my issue quickly and always have a loaner car available. This last item is extremely important to me. More

by Jshaw20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ira Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer in service is great.
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Sep 06, 2024 -

Covert Cadillac Bee Cave responded

Thank you for your fantastic review! We’re delighted to hear that you’ve had a positive experience with our friendly and professional team at Covert Cadillac Bee Cave. It’s great to know that our thorough service and availability of loaner cars have made a difference for you. We understand how important convenience is, and we’re glad we could meet your needs. If there’s anything more we can do for you, please don’t hesitate to reach out.

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