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Covert Cadillac Bee Cave - Service Center

Austin, TX

4.7
112 Reviews
Call Service Center (512) 900-7062

112 Reviews of Covert Cadillac Bee Cave - Service Center

Sort by
April 26, 2025

Quick service and always willing to help out. Friendly staff, comfortable waiting room. Would go back again! More

by jaya4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
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Apr 29, 2025 -

Covert Cadillac Bee Cave responded

Thank you for the wonderful feedback! We’re happy to hear that you enjoyed the quick service, friendly staff, and comfortable waiting area at Covert Cadillac Bee Cave. Our team is always here to help and make sure your experience is as smooth and pleasant as possible. We truly appreciate your support and look forward to welcoming you back again soon!

April 25, 2025

Great customer service, they went the extra mile to insure we were satisfied with our purchase. More

by john_hale74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2025 -

Covert Cadillac Bee Cave responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience and that our team went the extra mile to ensure your satisfaction. At Covert Cadillac Bee Cave, providing exceptional customer service is our top priority, and we’re grateful for the opportunity to assist you with your purchase. We look forward to serving you again in the future!

April 24, 2025

They were very friendly, attentive, communicative and caring. The restroom was clean and well equipped. The waiting area was stocked with chilled bottles of water, snacks and hot drinks. They gave me a More

by BFRANKLIN_TX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Estrada is awesome to work with!
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Apr 29, 2025 -

Covert Cadillac Bee Cave responded

Thank you so much for taking the time to share your experience! We’re thrilled to hear that you continue to receive the friendly, attentive, and caring service that we strive for at Covert Cadillac Bee Cave. We’re also glad you enjoyed the amenities in our waiting area and that your loaner vehicle met your expectations. Jennifer will be especially happy to know she helped make your visit a positive one. We truly appreciate your loyalty over the past two years and look forward to serving you for many more!

April 18, 2025

Great customer service from the beginning to the end of my car repair. Zach and Jennifer took great care of me throughout the entire process. More

by KATLILLY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
Report | Print
Apr 21, 2025 -

Covert Cadillac Bee Cave responded

Thank you for the great review! We’re so glad to hear that Zach and Jennifer provided excellent customer service from start to finish. At Covert Cadillac Bee Cave, we’re committed to making every repair experience smooth and stress-free. We appreciate your trust and look forward to serving you again in the future!

April 13, 2025

I received prompt, courteous service in very pleasant surroundings. Wade is my go-to guy and I look forward to working with him again. More

by JLSCOTT0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cunningham, Wade
Report | Print
Apr 21, 2025 -

Covert Cadillac Bee Cave responded

Thank you for the kind review! We’re happy to hear you received prompt, courteous service and enjoyed the comfortable surroundings at Covert Cadillac Bee Cave. Wade is a true asset to our team, and we’re glad he’s your go-to! We look forward to working with you again as well.

April 08, 2025

Wade was attentive and managed to wrangle me a loaner vehicle even though they were out of loaner vehicles. Vehicle was fixed overnight. More

by brian@brianroark.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade Higginbotham
Report | Print
Apr 11, 2025 -

Covert Cadillac Bee Cave responded

Thank you for the great review! We're so glad to hear that Wade took such good care of you during your visit to Covert Cadillac Bee Cave. Going the extra mile—like securing a loaner vehicle when none were available—is exactly the kind of service we strive to provide. We’re happy your vehicle was repaired quickly and appreciate you trusting us with your service needs. Don’t hesitate to reach out if there’s anything we can help with in the future! Best regards, Covert Cadillac Bee Cave Team

April 03, 2025

Wade is always patient and informative. He was the 1st advisor when I bought the car and since then. The whole department is awesome. Thanks for the beverages and snacks. More

by izamarron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade Higginbotham- Service Advisor
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Apr 11, 2025 -

Covert Cadillac Bee Cave responded

Thank you so much for the kind words! We're thrilled to hear that Wade has been consistently patient and informative throughout your journey with us at Covert Cadillac Bee Cave. It’s always great to know that our service department continues to meet your expectations—and we’re glad you enjoyed the beverages and snacks too! We truly appreciate your continued trust and look forward to serving you for many more visits to come. Best regards, Covert Cadillac Bee Cave Team

March 29, 2025

Great customer service and communication during my service visit. The repair of the small dent in driver side rear door was handled while I waited. More

by georgeduda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sousa Sales and Zachary service
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Apr 11, 2025 -

Covert Cadillac Bee Cave responded

Thank you for the great review! We're so glad to hear you had a positive experience during your service visit at Covert Cadillac Bee Cave. Providing excellent customer service and clear communication is always our priority, and we’re happy we could take care of the dent repair quickly while you waited. We truly appreciate your trust and look forward to assisting you again in the future! Best regards, Covert Cadillac Bee Cave Team

March 29, 2025

Good communication and updates. Work done quickly and throughly. Friendly staff and recognized me when I walked in More

by galbraithja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Report | Print
Apr 11, 2025 -

Covert Cadillac Bee Cave responded

Thank you for the great feedback! We’re so glad to hear that your experience at Covert Cadillac Bee Cave was smooth, efficient, and welcoming. Good communication and timely service are what we aim for, and it’s always nice to hear that our team made you feel recognized and valued. We truly appreciate your continued trust and look forward to seeing you again soon! Best regards, Covert Cadillac Bee Cave Team

March 26, 2025

Wade helped me in a time of need. ..had everything ready to go when my Escalade was towed in... More

by daryl8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade
Report | Print
Mar 28, 2025 -

Covert Cadillac Bee Cave responded

We’re so glad Wade was there for you when you needed it most. Having everything ready to go when your Escalade was towed in is exactly the kind of attentive service we aim for at Covert Cadillac Bee Cave. We truly appreciate you taking the time to share your experience, and we’re always here whenever you need us—on the road or in the service bay. 🚗🔧🙌

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