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Covert Cadillac Bee Cave - Service Center

Austin, TX

4.6
115 Reviews
Call Service Center (512) 900-7062

115 Reviews of Covert Cadillac Bee Cave - Service Center

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May 06, 2025

I am satisfied. The last service was great!! I had an unsatisfied service before but you guys made an effort and fixed the issue. That’s why I return to you guys aga More

by ROMONENA2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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May 16, 2025 -

Covert Cadillac Bee Cave responded

Thank you for your honest and thoughtful review! We’re glad to hear that your most recent visit to Covert Cadillac Bee Cave was a great one and that our team was able to make things right after your previous experience. Your trust and continued business mean a lot to us, and we're committed to providing the quality service you deserve every time. Thanks again for giving us the opportunity to earn back your confidence—we truly appreciate it! – The Covert Cadillac Bee Cave Team

May 06, 2025

LET DOWN once again 6 months after repurchase once again still dealing with Cadillac has been a frustrating just buy this vehicle back and save me the trouble every week I get a phone call from Cadillac rep More

by Santos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryce Ishak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Gordon
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2025 -

Covert Cadillac Bee Cave responded

Thank you for sharing your experience. We understand how frustrating and exhausting it can be to deal with ongoing issues, especially when you've tried to be proactive by documenting and reporting them. It’s clear that this situation has caused you a great deal of inconvenience, and we’re sorry you’ve been left feeling this way. While we can’t change what’s already happened, we encourage you to continue working with Cadillac directly regarding the recall and any potential buyback options. They are best positioned to evaluate and resolve concerns at that level. We appreciate you taking the time to voice your concerns and hope you receive a resolution soon.

May 03, 2025

Great staff, courteous, easy in and out, comfortable waiting room area! Great drinks options, It could be better if some healthy snack options or some fruits in waiting area like oranges or apples. It c More

by CCHAKIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade Higginbotham service manager
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May 05, 2025 -

Covert Cadillac Bee Cave responded

Thank you for the thoughtful review! We’re so glad to hear you had a positive experience at Covert Cadillac Bee Cave and that Wade Higginbotham provided you with excellent, courteous service—he’s a valued part of our team. We also appreciate your suggestion about adding healthy snack options like fruits to the waiting area—that’s a great idea and exactly the kind of feedback that helps us improve. Thank you again for your kind words and for choosing us!

April 26, 2025

Quick service and always willing to help out. Friendly staff, comfortable waiting room. Would go back again! More

by jaya4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
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Apr 29, 2025 -

Covert Cadillac Bee Cave responded

Thank you for the wonderful feedback! We’re happy to hear that you enjoyed the quick service, friendly staff, and comfortable waiting area at Covert Cadillac Bee Cave. Our team is always here to help and make sure your experience is as smooth and pleasant as possible. We truly appreciate your support and look forward to welcoming you back again soon!

April 25, 2025

Great customer service, they went the extra mile to insure we were satisfied with our purchase. More

by john_hale74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2025 -

Covert Cadillac Bee Cave responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience and that our team went the extra mile to ensure your satisfaction. At Covert Cadillac Bee Cave, providing exceptional customer service is our top priority, and we’re grateful for the opportunity to assist you with your purchase. We look forward to serving you again in the future!

April 24, 2025

They were very friendly, attentive, communicative and caring. The restroom was clean and well equipped. The waiting area was stocked with chilled bottles of water, snacks and hot drinks. They gave me a More

by BFRANKLIN_TX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Estrada is awesome to work with!
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Apr 29, 2025 -

Covert Cadillac Bee Cave responded

Thank you so much for taking the time to share your experience! We’re thrilled to hear that you continue to receive the friendly, attentive, and caring service that we strive for at Covert Cadillac Bee Cave. We’re also glad you enjoyed the amenities in our waiting area and that your loaner vehicle met your expectations. Jennifer will be especially happy to know she helped make your visit a positive one. We truly appreciate your loyalty over the past two years and look forward to serving you for many more!

April 18, 2025

Great customer service from the beginning to the end of my car repair. Zach and Jennifer took great care of me throughout the entire process. More

by KATLILLY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
Report | Print
Apr 21, 2025 -

Covert Cadillac Bee Cave responded

Thank you for the great review! We’re so glad to hear that Zach and Jennifer provided excellent customer service from start to finish. At Covert Cadillac Bee Cave, we’re committed to making every repair experience smooth and stress-free. We appreciate your trust and look forward to serving you again in the future!

April 13, 2025

I received prompt, courteous service in very pleasant surroundings. Wade is my go-to guy and I look forward to working with him again. More

by JLSCOTT0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cunningham, Wade
Report | Print
Apr 21, 2025 -

Covert Cadillac Bee Cave responded

Thank you for the kind review! We’re happy to hear you received prompt, courteous service and enjoyed the comfortable surroundings at Covert Cadillac Bee Cave. Wade is a true asset to our team, and we’re glad he’s your go-to! We look forward to working with you again as well.

April 08, 2025

Wade was attentive and managed to wrangle me a loaner vehicle even though they were out of loaner vehicles. Vehicle was fixed overnight. More

by brian@brianroark.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade Higginbotham
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Apr 11, 2025 -

Covert Cadillac Bee Cave responded

Thank you for the great review! We're so glad to hear that Wade took such good care of you during your visit to Covert Cadillac Bee Cave. Going the extra mile—like securing a loaner vehicle when none were available—is exactly the kind of service we strive to provide. We’re happy your vehicle was repaired quickly and appreciate you trusting us with your service needs. Don’t hesitate to reach out if there’s anything we can help with in the future! Best regards, Covert Cadillac Bee Cave Team

April 03, 2025

Wade is always patient and informative. He was the 1st advisor when I bought the car and since then. The whole department is awesome. Thanks for the beverages and snacks. More

by izamarron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade Higginbotham- Service Advisor
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Apr 11, 2025 -

Covert Cadillac Bee Cave responded

Thank you so much for the kind words! We're thrilled to hear that Wade has been consistently patient and informative throughout your journey with us at Covert Cadillac Bee Cave. It’s always great to know that our service department continues to meet your expectations—and we’re glad you enjoyed the beverages and snacks too! We truly appreciate your continued trust and look forward to serving you for many more visits to come. Best regards, Covert Cadillac Bee Cave Team

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