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Covert Cadillac Bee Cave - Service Center

Austin, TX

4.6
123 Reviews
Call Service Center (512) 900-7062

123 Reviews of Covert Cadillac Bee Cave - Service Center

Sort by
July 18, 2025

Usually this dealership is a 5 star, but this time the service took longer than promised More

by GPSHAVER75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
Report | Print
July 16, 2025

Always a great efficient experience every time working with the service department! All the employees are extremely courteous and professional!! Highly recommend the Bee Cave Cadillac to everyone!!! More

by TWO392Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack King
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July 11, 2025

Very friendly and eager to help. A pleasure to visit and to purchase a vehicle. More

by mdaddyman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Deck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arron Deck
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2025 -

Covert Cadillac Bee Cave responded

Thank you for sharing your experience! We're so glad to hear that our team at Covert Cadillac Bee Cave made your visit and vehicle purchase such a pleasure. Providing friendly, helpful service is what we strive for every day, and we truly appreciate your kind words. Thank you for choosing us — we look forward to assisting you again in the future! 🚗👏

July 11, 2025

Service department was outstanding! They handled business very professional and were very communicative. Jen took care of all issues with service and deli8my car back as good as new! More

by rubenfloresjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jen at service department
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Jul 15, 2025 -

Covert Cadillac Bee Cave responded

Thank you so much for your kind words! We're thrilled to hear that your experience with our service department was outstanding. At Covert Cadillac Bee Cave, we pride ourselves on providing professional, clear, and efficient service, and it’s great to know that Jen took such excellent care of you and your vehicle. We truly appreciate your trust in us and look forward to assisting you again whenever you need us! 🚗👏

July 03, 2025

they did a great job and gave me great pricing on my oil change and new tires great customer service More

by DAVID@BUTTROSS.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 15, 2025 -

Covert Cadillac Bee Cave responded

Thank you for your kind feedback! We're so glad to hear that you had a great experience with our service team and that you were pleased with both the pricing and customer service. At Covert Cadillac Bee Cave, we strive to provide top-notch service and value to every customer, and it’s wonderful to know we delivered for you. We truly appreciate your business and look forward to helping you with any future service needs! 🚗👏

June 23, 2025

These guys so a great job. They helped her out with a loaner car, and they guided her through the repairs process. More

by SCHUB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce Ishak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Genovese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Rojo
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Yoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chance Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Gordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adler Guinn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anahi Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The service dept dudes who helped my wife
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Jul 15, 2025 -

Covert Cadillac Bee Cave responded

Thank you for sharing your positive experience! We’re so glad to hear that our team at Covert Cadillac Bee Cave was able to assist with a loaner car and provide clear guidance throughout the repair process. Making sure our customers feel supported and well taken care of is always our top priority. We truly appreciate your trust in us and look forward to helping you again in the future! 🚗👏

June 22, 2025

Everyone’s so polite and helpful trying to take care of my service and sales needs More

by BAWILL1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce Ishak
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Yoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Deck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arron Deck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Gordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ragen Shein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Trujillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ira Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adler Guinn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 15, 2025 -

Covert Cadillac Bee Cave responded

Thank you for your kind words! We're so glad to hear that our team at Covert Cadillac Bee Cave has been polite, helpful, and attentive in taking care of both your service and sales needs. Providing a welcoming and supportive experience is what we strive for every day. We truly appreciate your business and look forward to assisting you again in the future! 🚗👏

June 06, 2025

Dealership apparently took off the afternoon (despite being told they would contact us for pickup and we could pickup vehicle until close). Ended up keeping our vehicle an extra day even though service w More

by LINDSAY-CARDOSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn’t speak or work with any of the people listed
Report | Print
Jul 15, 2025 -

Covert Cadillac Bee Cave responded

Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration you experienced. Clear communication and follow-through are essential, and it’s disappointing to hear that we fell short in this situation. Your experience is not reflective of the standard we aim to provide, and we appreciate you bringing it to our attention so we can work on improving our processes

May 29, 2025

I'm reaching out to express my disappointment and frustration with the service I received from Eddie Green and Daniel at Corvet Cadillac of Bee Cave. Despite my initial excitement about purchasing a More

by juniemchapman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie Green
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel
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Jun 05, 2025 -

Covert Cadillac Bee Cave responded

Thank you for sharing your experience. We’re truly sorry to hear that your excitement about purchasing a new vehicle was overshadowed by frustration and a lack of transparency. That’s not the standard we strive to uphold, and we understand how disappointing that can be. Your concerns have been noted, and we’re confident that our management team will work to address the situation and help find a resolution that reflects the level of service you deserve. We appreciate your patience and the opportunity to make things right.

May 06, 2025

LET DOWN once again 6 months after repurchase once again still dealing with Cadillac has been a frustrating just buy this vehicle back and save me the trouble every week I get a phone call from Cadillac rep More

by Santos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryce Ishak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Gordon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2025 -

Covert Cadillac Bee Cave responded

Thank you for sharing your experience. We understand how frustrating and exhausting it can be to deal with ongoing issues, especially when you've tried to be proactive by documenting and reporting them. It’s clear that this situation has caused you a great deal of inconvenience, and we’re sorry you’ve been left feeling this way. While we can’t change what’s already happened, we encourage you to continue working with Cadillac directly regarding the recall and any potential buyback options. They are best positioned to evaluate and resolve concerns at that level. We appreciate you taking the time to voice your concerns and hope you receive a resolution soon.

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