Covert Cadillac Bee Cave - Service Center

Worst sales experience ever , worst sales man ,sales manager,and a worst general manager, will never come back , never tried to find a solution from 3 levels of sales. ,found a newer XT6 ,with less mi manager,and a worst general manager, will never come back , never tried to find a solution from 3 levels of sales. ,found a newer XT6 ,with less miles I paid an additional 7k. ,I paid cash. Still waiting for Mr Covert to call me. Still no call yet. More

Attentiveness was excellent, even going beyond and setting up an appt with the VW service center. But I bought the car from Covert and it had not been fully checked out by them and the engine light ca setting up an appt with the VW service center. But I bought the car from Covert and it had not been fully checked out by them and the engine light came on & it stalled costing me another $1500 in service repairs. More

The service is personalized. Scheduling is easy. Communication about needed services is clear. Relaxed atmosphere. Scheduling is easy. Communication about needed services is clear. Relaxed atmosphere. More

They may have checked my wipers, but today, only 10 days later, the windshield wiper on my side leaves residue on the windshield....doesn't wipe it clean. It's fine when the weather isn't bad, but when it later, the windshield wiper on my side leaves residue on the windshield....doesn't wipe it clean. It's fine when the weather isn't bad, but when it is, it can be worrisome and/or dangerous. More

Good service and great work and very knowledgeable of your questions and offers recomandation to your issues your questions and offers recomandation to your issues More

Excellent, timely service. Covert always delivers for me. Zach and Wade communicated with me, and ensured I knew exactly what to expect. Covert always delivers for me. Zach and Wade communicated with me, and ensured I knew exactly what to expect. More

I answered this previously and then the DealerRater form decided it needed to confirm that I was the person it addressed. I hate the Rater form. Cadillac Bee Caves has a great service department. Hope you c decided it needed to confirm that I was the person it addressed. I hate the Rater form. Cadillac Bee Caves has a great service department. Hope you can locate my original response!! More

Wade, our service coordinator, was thorough and communicative. He called us daily to keep us updated on our large engine repair. He coordinated with our warranty company to ensure the large job was communicative. He called us daily to keep us updated on our large engine repair. He coordinated with our warranty company to ensure the large job was covered. We can always count on Wade’s tremendous customer service and honesty! More

It’s always excellent at this dealership. Great service I never have any issues they always solve my problems Great service I never have any issues they always solve my problems More

Worst experience I’ve had with a dealership. Absolutely horrendous communication and awful response times. Absolutely horrendous communication and awful response times. More