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Covert Cadillac Bee Cave - Service Center

Austin, TX

4.6
117 Reviews
Call Service Center (512) 900-7062

117 Reviews of Covert Cadillac Bee Cave - Service Center

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April 08, 2025

Wade was attentive and managed to wrangle me a loaner vehicle even though they were out of loaner vehicles. Vehicle was fixed overnight. More

by brian@brianroark.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade Higginbotham
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Apr 11, 2025 -

Covert Cadillac Bee Cave responded

Thank you for the great review! We're so glad to hear that Wade took such good care of you during your visit to Covert Cadillac Bee Cave. Going the extra mile—like securing a loaner vehicle when none were available—is exactly the kind of service we strive to provide. We’re happy your vehicle was repaired quickly and appreciate you trusting us with your service needs. Don’t hesitate to reach out if there’s anything we can help with in the future! Best regards, Covert Cadillac Bee Cave Team

April 03, 2025

Wade is always patient and informative. He was the 1st advisor when I bought the car and since then. The whole department is awesome. Thanks for the beverages and snacks. More

by izamarron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade Higginbotham- Service Advisor
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Apr 11, 2025 -

Covert Cadillac Bee Cave responded

Thank you so much for the kind words! We're thrilled to hear that Wade has been consistently patient and informative throughout your journey with us at Covert Cadillac Bee Cave. It’s always great to know that our service department continues to meet your expectations—and we’re glad you enjoyed the beverages and snacks too! We truly appreciate your continued trust and look forward to serving you for many more visits to come. Best regards, Covert Cadillac Bee Cave Team

March 29, 2025

Great customer service and communication during my service visit. The repair of the small dent in driver side rear door was handled while I waited. More

by georgeduda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sousa Sales and Zachary service
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Apr 11, 2025 -

Covert Cadillac Bee Cave responded

Thank you for the great review! We're so glad to hear you had a positive experience during your service visit at Covert Cadillac Bee Cave. Providing excellent customer service and clear communication is always our priority, and we’re happy we could take care of the dent repair quickly while you waited. We truly appreciate your trust and look forward to assisting you again in the future! Best regards, Covert Cadillac Bee Cave Team

March 29, 2025

Good communication and updates. Work done quickly and throughly. Friendly staff and recognized me when I walked in More

by galbraithja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
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Apr 11, 2025 -

Covert Cadillac Bee Cave responded

Thank you for the great feedback! We’re so glad to hear that your experience at Covert Cadillac Bee Cave was smooth, efficient, and welcoming. Good communication and timely service are what we aim for, and it’s always nice to hear that our team made you feel recognized and valued. We truly appreciate your continued trust and look forward to seeing you again soon! Best regards, Covert Cadillac Bee Cave Team

March 26, 2025

Wade helped me in a time of need. ..had everything ready to go when my Escalade was towed in... More

by daryl8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade
Report | Print
Mar 28, 2025 -

Covert Cadillac Bee Cave responded

We’re so glad Wade was there for you when you needed it most. Having everything ready to go when your Escalade was towed in is exactly the kind of attentive service we aim for at Covert Cadillac Bee Cave. We truly appreciate you taking the time to share your experience, and we’re always here whenever you need us—on the road or in the service bay. 🚗🔧🙌

March 22, 2025

Worst sales experience ever , worst sales man ,sales manager,and a worst general manager, will never come back , never tried to find a solution from 3 levels of sales. ,found a newer XT6 ,with less mi More

by Hezilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edgar Rojo
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2025 -

Covert Cadillac Bee Cave responded

Thank you for taking the time to share your experience—though we’re truly sorry to hear it was such a frustrating one. It’s clear we fell short of your expectations, and for that, we sincerely apologize. Your feedback is being taken seriously, and we understand how important it is to feel heard and valued, especially when making a major purchase like this. We regret that a resolution wasn’t reached and that communication did not meet your expectations.

March 15, 2025

Attentiveness was excellent, even going beyond and setting up an appt with the VW service center. But I bought the car from Covert and it had not been fully checked out by them and the engine light ca More

by NATALIEB
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel in Finance
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Mar 28, 2025 -

Covert Cadillac Bee Cave responded

Thank you for your feedback, and we're truly sorry to hear about the issues you've experienced. While we’re glad to know the team was attentive and helped coordinate service, we completely understand how frustrating and disappointing it must have been to encounter mechanical issues so soon after your purchase. That’s not the kind of experience we ever want for our customers. Your concerns are being taken seriously, and we’re reviewing the situation to understand what went wrong and how we can do better moving forward. We appreciate you bringing this to our attention and hope there’s a chance to make things right.

March 15, 2025

The service is personalized. Scheduling is easy. Communication about needed services is clear. Relaxed atmosphere. More

by JENIANNESELF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
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Mar 28, 2025 -

Covert Cadillac Bee Cave responded

We’re so glad to hear that your experience at Covert Cadillac Bee Cave was smooth and personalized from start to finish. From easy scheduling to clear communication and a relaxed atmosphere—that’s exactly the kind of service we aim to provide every time. We appreciate your trust and look forward to serving you again soon! 🚗🛠️😊

March 11, 2025

They may have checked my wipers, but today, only 10 days later, the windshield wiper on my side leaves residue on the windshield....doesn't wipe it clean. It's fine when the weather isn't bad, but when it More

by mwinfrey01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember
Report | Print
Mar 28, 2025 -

Covert Cadillac Bee Cave responded

Thank you for bringing this to our attention—we’re sorry to hear about the issue with your windshield wiper. Your safety is incredibly important to us, and we understand how frustrating and concerning it is when something like this isn’t working properly, especially in bad weather. Even with recent service, it sounds like the wiper may need to be re-checked or replaced, and we’d be happy to help make that right. Please don’t hesitate to reach out so we can take a closer look and ensure your vehicle is safe and ready for the road.

March 08, 2025

Good service and great work and very knowledgeable of your questions and offers recomandation to your issues More

by CRSTAUFFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Estrada 5 star
Report | Print
Mar 28, 2025 -

Covert Cadillac Bee Cave responded

We’re glad to hear you had a positive experience at Covert Cadillac Bee Cave and that our team was able to provide knowledgeable answers and helpful recommendations. That’s exactly the level of service we strive to deliver every day. We appreciate your trust and look forward to assisting you again in the future! 🚗🔧🙌

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