Covert Chrysler Dodge Jeep Ram

Terrible place This place is an absolute joke. I went on their webpage and scheduled an oil change and got 2 emails from them confirming the appointment. I show up This place is an absolute joke. I went on their webpage and scheduled an oil change and got 2 emails from them confirming the appointment. I show up at my appointment time and they tell me that they don't make appointments for oil changes. I try to show them the email confirmation that I have and they said they don't have anyone working there by that name. Like I was lying about it! I ask to speak to the manager and a clueless guy named Tim comes out and tells me I'll have to wait 2+ hours for an 'express' oil change even though I have an appointment. I was furious after buying a 6 package oil change from Chrysler and spending $3k on a lifetime warranty and figured if I was going to have to deal with rude idiots like this then I was going to contact Chrysler and get a refund on both. Luckily I went to Maxwell and had a totally different experience. They were much more professional, cleaner and got me in and out in less than an hour. I'll be contacting Chrysler corporate about Covert. Do yourself a favor and go somewhere, anywhere else. More

Poor customer service Have taken my Jeep to this dealership for service for the past 1 1/2. When I called about a leaking rear differential, I was told they were too busy Have taken my Jeep to this dealership for service for the past 1 1/2. When I called about a leaking rear differential, I was told they were too busy with recalls and it would take a week to get a service appointment. I told him ok, and hopefully they could diagnose the problem the day I drop it off. The rep said it would take another 2 - 3 days for them to even look at my Jeep once it is dropped of. Seems to me that if you make an appointment, you should be able to have your Jeep looked at that same day. I understand repairs may take longer, but what is the point of making an appointment to have you Jeep sit on the lot for another 2-3 days. Poor customer service. More

Pretty good experience I recently purchased a Jeep from Covert. I was approved , and was coming to pick up my Jeep. However, when I got there I was told that the Jeep that I recently purchased a Jeep from Covert. I was approved , and was coming to pick up my Jeep. However, when I got there I was told that the Jeep that I was purchasing was being sold to someone else! I was very upset, BUT Bernardo (the salesman) came to the rescue. Bernardo found a Jeep the same year and color with less miles that the Jeep I was planning to buy. Bernardo really salvaged a bad situation into a beautiful one. More

i do not recomend this place to no one i give this dealer ship a 0 no one there can help me i keep leaving messages and they dont return my calls.THERE IS NO ONE THAT CAN HELP ME; i give this dealer ship a 0 no one there can help me i keep leaving messages and they dont return my calls.THERE IS NO ONE THAT CAN HELP ME; More

Great Experience I dealt with Justin Gann at Covert. The experience was one of the best I have ever had when purchasing a vehicle. I knew what I wanted, saw the Jeep I dealt with Justin Gann at Covert. The experience was one of the best I have ever had when purchasing a vehicle. I knew what I wanted, saw the Jeep Wrangler Unlimited their website, made an appointment to see it and bought it the same evening. Very knowledgeable, patient, helpful, and no pressure highlighted fast and easy purchasing process (negotiations to signature). I drove away in a new Jeep 100% satisfied. I would definitely deal with him and Covert again while referring anyone to him that is in the market for a vehicle. More

Transmission went out after 3 months I bought a brand new Cherokee in November and within days expressed my concern that I wasn't happy with the purchase. The salesman didn't get back to I bought a brand new Cherokee in November and within days expressed my concern that I wasn't happy with the purchase. The salesman didn't get back to me I had to contact him a couple times and I still heard nothing back. I finally went back to the dealership and realized he hadn't bothered looking into my concern or how to get me out of the car note. And to add insult to injury I had to get the car towed 3 months after I bought it because the transmission went out. I'm in a rental that smells like cigarette smoke for an undetermined time. I've called to find out the status of the vehicle and nobody has returned my messages. More