Covert Hutto

gone downhill is an understatement. I have been a Covert Ford customer for going on 30 years. First I show up for an appointment. The guy tells me the appointment was only to meet I have been a Covert Ford customer for going on 30 years. First I show up for an appointment. The guy tells me the appointment was only to meet him and set up another time to drive in. They never reached back out to schedule. Next time I was able to get the Truck in and looked at then left it there to get fixed, over a month went by. After that service was done, a noise started up, cannot confirm this was because of the previous service call but none the less. Showed up, but there was noone there to look at the truck so they told me to come back Monday Morning. I asked was this going to take time to fix. They told me that it would be the same day. I jokingly said, that is what you said last time. He stated that was a different scenario, and I agreed. Went back the following Monday as requested by the Service person, and the Foreman was able to test ride and heard the noise I was concerned. Thereafter, i was chcked in and they said they would call me later that day. No call at all. I called in the next day, left a message with this said person to let me know what is going on and why i dont have my truck back. Got a call back several hours later and was told that the truck cannot even be looked at until Thursday, (4 days after I dropped it off) and that is not even talking about the repair. The advisor told me he did not say that, and was calling me a liar without saying I was a liar. Why would i leave a vehicle in their possession if it was not going to be seen for a full 4 days out? What sense does that make? What is an appointment for? These guys need to get their act together. More

This is the worst place ever. They should be required to advertise as "dis-service". I did purchase our last 3 cars (Ford) here because the sales guy was alright. But for the l They should be required to advertise as "dis-service". I did purchase our last 3 cars (Ford) here because the sales guy was alright. But for the last vehicle, the finance people tried to sneak in extra costs - like charging me for putting serial numbers on the windows (something done at the factory). I nearly walked out and scrapped the deal. But the service department is the worst part. They used to be able to do an oil change in an hour (where it takes any other place 15 min). Now it takes them many hours - even with an appointment - and in fact they don't even want you to wait. They want you to drop it so they have all day. Sorry, I don't have all day. We are done. More

The staff its very polite and they really care for his customers. I will come back soon to do business with them.. customers. I will come back soon to do business with them.. More

I shopped online and the car had 3500 miles on it, but it was like new. They delivered it to me and I found no issues with it. Great customer service and worked hard to get the deal I needed. Thanks Kelly was like new. They delivered it to me and I found no issues with it. Great customer service and worked hard to get the deal I needed. Thanks Kelly Mercer and Covert Chev Hutto. More

This place is solid. Buying from Covert was exactly what I wanted when I was looking for a new car. Sales staff was friendly, they helped me get what I wanted at a reason Buying from Covert was exactly what I wanted when I was looking for a new car. Sales staff was friendly, they helped me get what I wanted at a reasonable price, and they didn't push me into something I didn't ask for. Jenna Gill was responsive, knowledgeable, and genuinely fun to work with. I'd buy from them again in a heartbeat. Lorenzo and Josh were also super helpful and made me feel like my questions mattered. Definitely recommend. I'll be back. More

Chris Ingmire service advisor was very helpful and courteous while handling the issue with my 2015 GMC Sierrra. He is very professional and an asset to the dealership. I’m glad I got to meet hi courteous while handling the issue with my 2015 GMC Sierrra. He is very professional and an asset to the dealership. I’m glad I got to meet him and hope to see him again. More

Purchased used 2018 Ford Max on 3/10/2023. Took delivery on 3/24/2023. Remarked that I smell antifreeze, was told it could be residual from repairs that were done. On 3/20 we returned the veh Took delivery on 3/24/2023. Remarked that I smell antifreeze, was told it could be residual from repairs that were done. On 3/20 we returned the vehicle to the dealership for leakes and and antifreeze smell. They looked for AC leaks not antifreeze leaks. We clarified that it was infact antifreeze they should be looking for. They stated no leaks found. They told my wife that the leaking was condensation from the AC and we would have that with the Max. We then went back to the dealership and spoke with another individual who was in management and he said he would get to the bottom of the issue. On Friday 3/17 we picked the vehicle back up and were told no leaks were found. We took it home and I spent about 10 minutes with a flashlight and located the leak and the loose bolt that were part of the issue. I corrected the issue and notified them with photos. We took the vehicle to Corpus Christi and on the way back south east of San Antonio it started acting like it was going to die and was very sluggish. We got it home and I notified the dealership on a group chat that the leak was fixed and told them the new issue. We currently have more issue with the vehicle and I understand we bought used as is but this is unacceptable. The vehicle supposedly went through a rigorous inspection prior to becoming an certified used car for Covert. The current issue appears to be the Cam Phasers going out which Ford is very aware of. Why was this issue passed on to the consumer and not corrected prior to delivery of the vehicle. Not a fan at this time. GRR More

Trade evaluation was criminally low. 7500 dollars lower than their sister store at Cadillac. Also they tried to add 3k in add ons into my deal on a 2 year old pre owned truck with 25k mi 7500 dollars lower than their sister store at Cadillac. Also they tried to add 3k in add ons into my deal on a 2 year old pre owned truck with 25k miles. This place reeks of predatory practices. Will never ever be back. More

Poor experience. Amber gave me higher number for trade with VIN and mileage. Then also discussed for agreement on middle ground which they agreed to consider. When I Amber gave me higher number for trade with VIN and mileage. Then also discussed for agreement on middle ground which they agreed to consider. When I went there - reduced my trade value. When I asked for a reason for lower $ than what was quoted originally, of course they had no reason and tried to get away from my question. Unfortunately Amber I’m a car guy as discussed with you and you and your team had 0 reason to low ball after in person inspection of my vehicle. More

They overpromised. Lied. Led me on to believe stuff they knew they could not deliver. Then would not return text/ phone calls or emails. Service started out ok, then th Lied. Led me on to believe stuff they knew they could not deliver. Then would not return text/ phone calls or emails. Service started out ok, then they were the same. I hear the same from people I don’t even know. More