"Customer buying experience "
I bought an f150 from Covert today, and I want to brag on Lad the sales manager and Brad the finance manager. They went above and beyond to provide me with the truck that I wanted. They even delivered it to my house. I highly recommend them!!!
"Multiple vehicle customer"
Our last four purchases have been Chevrolet and we have had great experiences each time. We have purchased our last two from Covert and we will purchase our next one from them as well.
"Best vehicle buying experience ever."
My wife and I went to Covert Chevrolet to investigate a 2017 Traverse 2LT and ended up buying a 2017 Chevrolet Traverse Premier because the pricing was unbelievable. We traded in a 2013 Traverse 2LT and with no hassle got exactly what we wanted for trade-in value.
Lad Bartosh and Haley Sokolowski were so easy to work with, it was almost like family. Great folks to work with all the way around.
"Interested in quality improvement and relationship building"
- Tony P
This is hands down one of the worst car buying experiences I have ever had.
The car buying experience:
First of all when we were in the process of buying a car I was told that this company was interested in long term relationships and transparency. This is not true, when we bought a used car we were informed that the second set of keys was potentially at the other dealership and that they would get them to us once they got them. I stated that I wanted two sets of keys at closing since we were giving them three sets of keys for the trade in. Our salesman high tailed it out of there before we were even off the lot. So we waited to see when we would get the second set of keys, we were informed by an employee to check in "later". So we did a few days later and were informed that we would not get a second set of keys since there was only one set. So I called the manager (Lad) who stated that they would set me up with a set of keys in a few days. So we waited and a few days past so I called and there was no response so I drove in. That's when I got to talk to the Jason another manager at that time that informed me that since it was not in writing that I had screwed up (not true in Texas contracts can be oral or written) and that in a condescending tone he might help me out. He then went on for about 15minutes about how I was messing up their bottom line since they were going to have to create a key for me and that I was manipulative since I would not take no for an answer. If he would have talked to Lad he would have found out that the key was promised, he also covered for Lad saying he was on vacation and that is why I never got a call back. Of course they had to do it in the wrong brand of key to match the car but who cares. So, I chalked it up to a very bad experience. How about long term relationships?
So when you buy a car you should check into their service department, I mean $9 oil changes sign me up! Nope, you get what you pay for. The first time we went to get our oil changed it took them over 2 hours. I mean I am not a mechanic and I can change the oil in my car in under 45 minutes but I cannot do it for $9. So yet again they messed up and they gave us a $10 voucher for our next visit. A few months go by and we need an oil change so we sign up online a week before. We receive no notification and knew it was on labor day. Just before we get ready to go we called, no answer, finally we get a recording that states they were closed. So, we tried the online service again and follow up with a phone call the next day. They tell us there is no appointment in the time that we scheduled. But they can make us one, we would just have to wait until the mechanics get back from lunch. Oh and it may take a few hours. Don't use their online service to get an oil change.
More like short term and deceptive. Don't buy your car here, go to another dealership. We have had nothing but bad experiences and a lot of wasted time. I would love to discuss this with anyone at cover and hopefully do a follow up section in this review, but at this point I will being going to another dealership who hopefully takes care of their customers. Their finance guy Brad is amazing, and was the only reason why we did not cancel the transaction in the first place!
Following this review, Covert Hutto responded and was interested to hear my side of the story. I was put into contact with the owner Dan Covert. He listened to what I had say and is going to discuss this situation with his staff to see what happened on their end. I would like to add Dan to the list of reasons why I would go back to this location and would advise anyone who has a bad experience to reach out to the owner to discuss the situation. Since my review I have found out that the sales person who helped us no longer works there. I hope this helps out.
"TPMS sensor programming"
Received an error for Tire Pressure monitor system. Jason took it in and had it back working in a very short time. I have never had a bad service experience with Jason.
Other Employees Tagged:
"Lad and Jason worked to get us a deal with no pressure..."
Lad and Jason worked to get us a deal with no pressure and a great price. These guys go the extra mile to make you feel that they want your business and have time to serve you. When we finalized the deal Lad stayed super late to help us. Covert is #1 in my book!
"This is the second car I have purchased from Lad with..."
This is the second car I have purchased from Lad with Covert Chevrolet. Both experiences have been excellent. All service has been the very best and I have found that I am treated with respect and all of my concerns have been addressed. I would certainly recommend this dealership and Lad to any friends or family interested in buying a vehicle.
"Our service with Covert has always been very positive. ..."
Our service with Covert has always been very positive. The salesman Lad Bartosh was very informative, professional and did an excellent job of providing the answers to all our questions and concerns. We will not hesitate to recommend Covert and Lad to our friends and family.
"It's a rare thing to feel completely at ease buying a..."
It's a rare thing to feel completely at ease buying a new car. Having complete trust that the dealer is doing everything he can to get the best deal for you is a great feeling. Lad is honest and does everything he can to find the right vehicle for you. Great experience. My friends and family go back because of lad's professionalism and service.
"Lad did an excellent job. True professional, and I would..."
Lad did an excellent job. True professional, and I would say I got a better deal than I was expecting. I did a 2010 silverado purchase thru Covert Hutto with Lad Bartosh as my agent. He is why I came back to your dealership..
Other Employees Tagged: