Covina Valley Kia

Liars. Cheaters. After 2 1/2 hours all of a sudden the car I was ready to purchase was "incorrectly" priced. This is after I was told my deal was good to go. They give car dealerships and car salesmen a car I was ready to purchase was "incorrectly" priced. This is after I was told my deal was good to go. They give car dealerships and car salesmen a bad name. More

This dealership is by far the best dealer in SoCal. I won a Kia on a game show and the dealer I was forced to use was as crooked as the day is long. But Covina was excellent in helping me with add ons, and s a Kia on a game show and the dealer I was forced to use was as crooked as the day is long. But Covina was excellent in helping me with add ons, and saving me HUNDREDS of dollars vs. the original dealership. Covina Kia has made a believer out of me, and a lifetime customer. More

I was pleased with the overall service I received. Very professional, friendly and patient with me. I would recommend new buyers to them. Keep up the good work, Covina Kia. professional, friendly and patient with me. I would recommend new buyers to them. Keep up the good work, Covina Kia. More

I was shopping for a new optima and found what I wanted at covina kia after cling and talking to the manager shawn orr he assured me it was there and would be waiting for me when I got there in about an h at covina kia after cling and talking to the manager shawn orr he assured me it was there and would be waiting for me when I got there in about an hour to my surprise it was not only there but yes it was pulled up front just like he said i went in and asked for him and he came out from his desk area and met me and had a salesman take me for a drive since he was not able to but when we got back he took me and my boyfriend into his desk and worked out an amazing deal for the car I have been looking for and in the color I wanted no changing colors no hard negotiations just a nice easy deal I am very happy with THANK YOU shawn for all your help I will send all of my friends to see you for a car. More

Liked working with,the man of his word, Shawn Orr. Never before have we worked with someone so understanding to my wants and needs in a vehicle. I did not like the very first man who said "hi" to us outside before have we worked with someone so understanding to my wants and needs in a vehicle. I did not like the very first man who said "hi" to us outside...Sloppy and not knowledgeable witht he vehicles on the lot.....Shawn on the other hand not only knew the vehicles but got what we wanted within one day. The young man who went on the test drive, Jonathan was fantastic. He gave me indight to the different options the car had. I would highly recommend this dealership and tell them to ask for Shawn Orr. The entire experience was painless and no hassle. Again great place to get the vehicle you want. Kay and Bill Breeden More

Worst Kia Dealership in Southern California!!! The manager at this place Sean/Shawn was disrespectful to me and my family. I originally went in on Saturday, March 24, 2012 to see a Kia sportage. After manager at this place Sean/Shawn was disrespectful to me and my family. I originally went in on Saturday, March 24, 2012 to see a Kia sportage. After some friendly haggling with a salesman, John Weir, we ended up at the price of $24,200 before incentives/rebates/financing. We decided to shop around to see if we could do better at another Kia dealership. On Sunday, I was ready to buy the car at another dealership (Allstar Kia of Pomona) because the deal was better, but I decided to call Covina Valley Kia again to see if they could beat it. I called back and spoke with Sean (John Weir wasn't in) and I told him about the deal that I got at another dealership. I told Sean that I would buy the car from them if they could respect the price ($24,200) before rebates, the rebates (College $750, Kia financing $500), the interest rate (2.90%), and the term (60months). He put me on hold and quickly said that they could do it if I went in that same day. I went in with my family and they began the paperwork. I though it was a done deal until they brought out a sheet with the final price. It appeared as if a 1st grader wrote it (probably to confuse me). Not only did Sean go back on his word, but he had increased the price by over $2000 from the previous agreed number that we discussed with John Weir on Saturday!!! I repeated what we had agreed upon over the phone and Sean said went back to talk to Wess, some other manager. They came out and explained to me why they couldn't give me the deal that I was given over the phone! Sean then proceeded to tell me that I never told him anything about the interest rate!!! I was ready to explode so I stood up, called Sean a "(profanity) liar" and walked out with my family. Long story short, I spent almost 3 hours there just so they could go back on their offer. I would have gone straight to Allstar Kia of Pomona afterwards but it was 9:15 already and they had closed at 9:00. Side note: Vehicles at Covina Valley Kia are about $1000 more expensive than other Kia dealers simply because they force you to purchase their paint-chip warranty which cannot be removed. More

I purchased an Optima from Covina Valley Kia yesterday, 12 Nov 2011 and the found them to be very professional and courteous. I received a very competitive deal and my saleman, Adam Palmer was very p 12 Nov 2011 and the found them to be very professional and courteous. I received a very competitive deal and my saleman, Adam Palmer was very patient and knowlegable about the product that he was selling. In fact, his presentation of the brand quality encouraged me to buy. Job well done. More

Although I worked with John, everyone in the service department are first rate. They were courteous, professional, and aimed to please. They even honored a coupon from another center. Can't ask for m department are first rate. They were courteous, professional, and aimed to please. They even honored a coupon from another center. Can't ask for much more from a service department, that's why I recommend Covina Kia. More

I've purchased several cars in my lifetime but never had as good an experience as when I purchased my new Optima from Covina Valley two weeks ago. They were friendly, treated me with respect, and instead o as good an experience as when I purchased my new Optima from Covina Valley two weeks ago. They were friendly, treated me with respect, and instead of trying to 'sell' me, listened to my needs and concerns and then met them. Later, when I needed information from service, they made me feel like I still mattered. This is a top-notch outfit. More

The service department is great at this kia dealer, they even honored another dealers coupon!! 5 stars to the service guys. I wish I had bought my car here instead of the dealer I used. I will continue to b even honored another dealers coupon!! 5 stars to the service guys. I wish I had bought my car here instead of the dealer I used. I will continue to bring my Kia here. great place they just need to get the word out about their service. More