Cowboy Chrysler Dodge Jeep Ram

Change oil but no cleaning I have been to several dealerships and have used their service center. This one was just ok. They did the oil change and the tire rotation but they di I have been to several dealerships and have used their service center. This one was just ok. They did the oil change and the tire rotation but they didn't vacuum or clean the vehicle at all. Every other dealership I have been to vacuumed and cleaned my vehicle when I take it for a service appointment. More

Customer service leaves much to be desired. I had my truck broken into while it was there for repairs. I was out about $800 in tools and other work related stuff. My dome light was ripped ou I had my truck broken into while it was there for repairs. I was out about $800 in tools and other work related stuff. My dome light was ripped out while the thief looked for drugs. I called cowboy dodge and how did they take care of their customer? Told me they were not responsible. The first man on the phone seemed to not care at all about my situation. We finally agreed they would fix my dome light. Fix, not completely replace. The next service I had the truck in for, I reminded them of the agreement. They were hesitant at first, but seemed to give in. They had several days of advance notice to my being there and my expectations. When I picked up my truck, they asked for a 9 or a 10 on the survey I would receive... Then I saw my truck, with the dome light still dangling for the ceiling. I mentioned it to them BEFORE they brought me the truck. They still gave it back to me without doing the repair. I couldn’t imagine why I would be unhappy with cowboy dodge. ( the last statement was to be read as infuriated sarcasm.) More

Great Service As I waited in the lounge. I was offered a water. I also was informed that I could change the channel. My wait was fast. I was told what my upcoming n As I waited in the lounge. I was offered a water. I also was informed that I could change the channel. My wait was fast. I was told what my upcoming needs will be. Check out was smooth. All around great experience! More

Helpful employees Jon was very welcoming and helpful throughout the process of buying our new car. He made us feel comfortable and was able to answer all of our questio Jon was very welcoming and helpful throughout the process of buying our new car. He made us feel comfortable and was able to answer all of our questions. More

Awesome service The service was one of the best in salesman the explain to you step by step plus they don’t put pressure on you this is great place The service was one of the best in salesman the explain to you step by step plus they don’t put pressure on you this is great place More

Jeep Grand Cherokee Love the Jeep! The vehicle Needed to be explained better. The fuel was on empty and Karen wasn’t shown how to open the fuel door etc. it was close to Love the Jeep! The vehicle Needed to be explained better. The fuel was on empty and Karen wasn’t shown how to open the fuel door etc. it was close to closing time and mistakes can happen. They have since answered all of our corcerns except one. We were made it very clear before we signed the finale paperwork that the Jeep had to have Sirus on the vehicle. They continued to say it did when it didn’t. We had to go have an add on for this to happen. They did pay for it but this was a two week delay on what should of been addressed at the being. We even said we would take a vehicle with more miles and older to get the radio correctly. We will do business with Cowboy as we like Chrysler products. It is a shame that all of that happened. We did get help from a Terry Copp who was very helpful. No one has been rude and that makes a huge kudos. More

Sales - Zachary Enjoyed working with Zach. He had vehicles ready to test drive and answered all our questions. Only negative was the financing process. Feel Chrysler Enjoyed working with Zach. He had vehicles ready to test drive and answered all our questions. Only negative was the financing process. Feel Chrysler website is misleading with offering a 3.13% interest rate, than ended up with a 4.01% at dealer. If we had known the 3.13% wasn't an actual rate, we would've gotten our own financing. Now we will be refinancing to get a better rate. Sales process was great with Zac, financing with Chrysler not great. More

Awesome Great experience. Everything was smooth and everyone was up front and honest. I would recommend Cowboy Dodge to all of my friends and family if they Great experience. Everything was smooth and everyone was up front and honest. I would recommend Cowboy Dodge to all of my friends and family if they ever needed a car. More

Great Service! Had an amazing experience at this dealership. I worked with Christian and he was very friendly to work with and made this process so easy. He was so h Had an amazing experience at this dealership. I worked with Christian and he was very friendly to work with and made this process so easy. He was so helpful and never made me feel like he was pressuring me into buying something. I am recommending him and this dealership to my family and friends! More

Good experience! Zach was good help and knew the features of the vehicles. He could answer questions and knows his stuff. We appreciate his professionalism and assista Zach was good help and knew the features of the vehicles. He could answer questions and knows his stuff. We appreciate his professionalism and assistance. More