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Cowboy Kia - Service Center

1.1

10 Lifetime Service Reviews

443 N Fwy Service Rd, Conroe, Texas 77301

10 Reviews of Cowboy Kia - Service Center

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April 28, 2018

"Horrible service"

- Hatecowboykia

Can't get anyone to call us back to make appt for service! I've called and left messages but no calls returned. Worst service.

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Recommend Dealer
No
Employees Worked With
November 29, 2016

"Sorry I ever brought my car to them for service"

- SRS

Took my car in for an oil change. An hour later was told I had a crack in my Turbo Line Feed.. NOW $15 HAS TURNED INTO $410 . ONLY TO FIND OUT LATER, my car not only wasn't serviced properly with synthetic oil as requested , my car was also damaged by the mechanic who failed to mention the damage done to the body of my Optima when it slipped off the lift. Not only was my car properly repaired from damages caused by the dealership, I feel the turbo line problem was caused at the same time. I'm still trying to resolve this horrific event that has now consumed way to much of my energy and time.

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Recommend Dealer
No
Employees Worked With
Lupe, Lauren, Gloria
May 06, 2016

"Worst experience ever"

- Singlemom

This dealership is the reason all car dealerships have a bad reputation. They were rude, unprofessional, and very discourteous. I can't believe I wasted 1 hour there. Not only will I never do it again, I hope this will save someon a rotten experience. While working with me, the sales guy answered a call, then chatted almost 10 minutes, making me wait even longer. And I had an appointment! Sleazy from the minute you drive in.

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Recommend Dealer
No
Employees Worked With
Aricella and a young Hispanic salesman, about 5'5. I don't know his name because he mumbled and rarely said complete sentences.
May 06, 2016 -

Cowboy Kia responded

We are truly sorry you had a negative experience. I would like to help you out with this and get some more information from you in order to take the appropriate action. Please contact me. Bryan Bittick 936-521-2186

April 24, 2016

"TAKE A MECHANIC"

- disappointed

I asked Veronica what kind of engine it had in it and she told me it was a V6.....the vehicle is a V8!! I lost my job and had to trade my vehicle with payments in for vehicle paid for. I was told it had been thru service. Oil was black when checked and when i tried to put fuel in tank, it SPEWED all over the place! DANGEROUS. They had to know these things!! I have been buying cars for over 30 years and i can honestly say i have never felt more cheated or disappointed in a place of business...BEWARE! Update..service dept did their thing so that vehicle cld pass inspection....they were all very nice and made sure the car was safe!!! Very much appreciated! Service center and people helping you are great!

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Recommend Dealer
Yes
Employees Worked With
Shayna, Veronica Hewitt
May 02, 2016 -

Cowboy Kia responded

We appreciate your feedback. I am not sure why your fuel would spew all over you. All of our cars do go through a 100 point inspection. We are truly sorry if we somehow missed a car inspection.

April 06, 2016

"Good service"

- Aaliyah_ya

Absolutely great service , were very attentive, the cars and deals were very reasonable. I would definitely recommend everyone to go to cowboy kia in conroe.

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Recommend Dealer
Yes
Employees Worked With
Rodrick townsend
Apr 07, 2016 -

Cowboy Kia responded

Thank you for your time and business. We really appreciate your recommendations and referrals. Congratulations on your new car.

December 07, 2015

"Awesome place to car shop!"

- happyforteowner

I greatly recommend Cowboy Kia in Conroe to anyone and everyone! My salesman, Kyle McGee's professionalism was what made me drive out with a sweet deal! I'm so happy with my new 2016 Kia Forte. Thank you, Cowboy Kia!

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Recommend Dealer
Yes
Employees Worked With
Kyle McGee, Mike Feeney, Brad Garland, William Moore
Dec 09, 2015 -

Cowboy Kia responded

Thank you for your kind review. We appreciate your business. Cowboy Kia is looking forward to serving you in all your future auto needs. Congratulations on your new car.

October 12, 2015

"problem with back-up camera problems"

- unhappy

After purchasing a Kia Optima I had problems with the back-up camera being blurry, black, and wavy. The problem was intermittent. It would be having the problem when I would take it in but of course would never do it according to the service department when they had it. Now that it is out of warranty and still having the problem, they do not have all the records of where we had it in when it was under warranty and will not fix it. I will never use this dealership again.

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Recommend Dealer
No
Employees Worked With
service department
March 13, 2014

"Been waiting for two hours for an oil change and I called..."

- stuartw84

Been waiting for two hours for an oil change and I called ahead to get an appointment!! What's the point of mandating that all Kias are serviced only by a dealership if you don't have enough capacity to service people in a responsible time frame. Plus the car wash included in any service package is a waste of time considering they only vacuum the front two floor boards of the inside. If this is the case why are you taking an hour to run a water hose over the outside, which doesn't mean your giving me a car wash!!

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Recommend Dealer
No
Employees Worked With
Garrett
February 01, 2014

"So, I bought my 2012 Kia Soul in September of 2011 which..."

- amezbryan

So, I bought my 2012 Kia Soul in September of 2011 which I thought was a good deal, come to find out I spent WAYYYY too much money. Which is my fault everything went smoothly I just paid too much. But the service department is horrible, Im always in for my service check ups but when i needed a new transmission system replaced at just 2 years of course it wasn't covered by the warranty, but when I read my warranty guide it didin't need a transmission flush yet. Thats neither here nor there, 2 weeks ago Tuesday I was in a car accident so I sent my car to Kia thinking they would have it fixed in a timely manner. The wonderful Garrett who is always running around having no clue about anything, never organized and not even pleasant to have to talk to on the phone never has a clue told me they were towing my car back to my work mind you I had it towed from spring to Conroe and he wanted to turn around and have it towed back to spring which would have been around ($400) So Forrest who is always pretty helpful just a bit grumpy took care of me and outsourced me to a collision shop and had them do what they needed to fix and kia was going to replace my bumper. The car his been there since Jan 21, its Feb 1, the car was supposed to be ready on Thursday Jan 30 Its Sat Feb 1 and nobody seems to know where my vehicle is. Its quite frustrating how do you just not know where you sent someones car. And they just say oh it may be ready monday we don't know? Kia in general has been the most frustrating company to deal with.

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Recommend Dealer
No
Employees Worked With
All of SERVICE
July 18, 2012

"I have a 2005 KIA Sorento Ex that has visited Cowboy Kia..."

- Disgusted Kia

I have a 2005 KIA Sorento Ex that has visited Cowboy Kia every year for the last 3 years for repairs of $1500 every year that seem to always fall "Not under warranty" that I purchased additionally. Up until the last visit, I was extremely happy and had referred people to Cowboy Kia. When I showed up on last visit, all those "familiar faces" were no where in sight. My original complaint was "I had fuel system serviced 3 weeks ago and has steadily gotten worse mpgs along with heavy shimming intermittently" to which Nathan proceeds to go to my car and start diagramming scratches dings and dents on the exterior of my car...I know not how exterior appearance has ANYTHING to do with mechanical problems...but OKkkkkk. Then he proceeds to try to thrust a $600 tune up on me when I DO mention that I have never had spark plugs changed since I've bought the car. ($600 "tune up pkg" does NOT include spark plug replacement...so I needed this WHY?) So I told him, "no I've had all those things done recently I would like spark plugs replaced and find out why its running so bad since last visit 3 weeks ago". He then said it would be $218 to which I asked "why so much?" and he broke down all pricing to which by then the mechanic found that I needed to replace the alternator belt, another $200. So I "ok'ed" the $418 repairs and left to later return to after standing there 30 minutes while they entered all my repairs into the computer with them telling me I owed $661.72. Yeah after another perfect stranger customer backed me up, they finally dropped the additional charges. Long story short, I WAS going to trade in the Sorento for the new Sportage..now the thought of owning another KIA makes me want to vomit! So recommend to a friend? Em no not even an enemy.

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Recommend Dealer
No
Employees Worked With
Nathan Springer
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