
Norm Reeves Toyota Dallas
Dallas, TX
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Shelly is the best. She always ensures that the job is done right and within the time expected. She always ensures that the job is done right and within the time expected. More
Shelley was super helpful and got everything addressed for my Highlander checkup. She also spent time answering my questions. The service took a while so would be nice if scheduling ahead meant an hour- for my Highlander checkup. She also spent time answering my questions. The service took a while so would be nice if scheduling ahead meant an hour-hour 1/2 instead of two+, but good to know it's all done. More
Mimi, was very helpful and amazing. She, went above and beyond to get me into my new vehicle. Very satisfied and pleased very grateful for her. Definitely will recommend more customers She, went above and beyond to get me into my new vehicle. Very satisfied and pleased very grateful for her. Definitely will recommend more customers to her. More
Overall, great experience! Sergio was very nice and super helpful. I was able to get in and out without any issues and the customer service was amazing! Sergio was very nice and super helpful. I was able to get in and out without any issues and the customer service was amazing! More
If it were not for Shelley I would not be servicing my car there! Shelly is absolutely the best! She's attentive and very knowledgeable! She does not try to sell what you don't need. I truly appreciate an car there! Shelly is absolutely the best! She's attentive and very knowledgeable! She does not try to sell what you don't need. I truly appreciate and love her! She makes me feel like I'm her only customer! The driver transportation person I believe his name was Dan also very nice More
Could have offered more for my trade. Salesperson could have been more knowledgeable about the vehicle. Seemed like after the sale we were rushed out while asking questions. Salesperson could have been more knowledgeable about the vehicle. Seemed like after the sale we were rushed out while asking questions. More
The wait was longer than expected I waited longer than I was supposed to and my floor mat was stained was supposed to and my floor mat was stained More
The service was done in a timely manner. The service representative was polite and professional. He was concerned for my time. My only complaint was that a part would be ordered and I wou The service representative was polite and professional. He was concerned for my time. My only complaint was that a part would be ordered and I would be notified when it came in. I have had no notification and so much time has passed I forgot about it. Now I am out of town for a few weeks and am worried that the problem has not been rectified. More
What's the point of an appointment if you're going to be put in line behind the drive-ins? Took 4 hours to "diagnose" and perform a recall on my battery tray. Then, it was suggested I needed to fix somethin put in line behind the drive-ins? Took 4 hours to "diagnose" and perform a recall on my battery tray. Then, it was suggested I needed to fix something about the throttle that wasn't broken "just in case" because I replaced the battery. Auto repair is as big a scam as medical. More