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Norm Reeves Toyota Dallas

Dallas, TX

4.8
5,285 Reviews
Are you searching for a vehicle that commands attention across Dallas, Forney, Mesquite, and Garland, TX? The team at Norm Reeves Toyota Dallas is here to provide you with an exciting, reliable vehicle you'll love for years to come. From the moment you arrive, you'll become part of our extended family. Our team is passionate about serving you, fulfilling your automotive needs, and supporting your community. Looking for your next car near Dallas, Fort Worth, or Irving, Texas? Your journey starts with finding the right dealership. While there are many options in Dallas County, only Norm Reeves Toyota Dallas offers Super Prices, Super Selection, and a Super Experience. A Super Selection of Toyota Vehicles Plus, explore HUNDREDS of pre-owned cars from all the top brands! When you visit our showroom, you’ll always find an impressive range of vehicles. We have hundreds of new Toyota models available, from sporty sedans like the Corolla and Camry to rugged SUVs like the Highlander and RAV4, plus versatile trucks like the Tacoma. Don’t forget to check out our extensive inventory of used cars! With pre-owned vehicles from Toyota and other well-known brands, there’s something for everyone.
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9525 E R L Thornton Fwy

Dallas, TX

75228

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Showing 5,285 reviews

June 19, 2025

Shelly is the best. She always ensures that the job is done right and within the time expected. More

by barrywolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2025

Shelley was super helpful and got everything addressed for my Highlander checkup. She also spent time answering my questions. The service took a while so would be nice if scheduling ahead meant an hour- More

by Kw.hill2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Norm Reeves Toyota Dallas responded

Thanks for sharing your thoughts about your experience with Norm Reeves Toyota Dallas. Shelly and our team appreciate your business and hope to see you again soon! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 18, 2025

Mimi, was very helpful and amazing. She, went above and beyond to get me into my new vehicle. Very satisfied and pleased very grateful for her. Definitely will recommend more customers More

by MINERVA75149
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabe Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Norm Reeves Toyota Dallas responded

Thanks for your feedback on your recent visit to Norm Reeves Toyota Dallas. It's great to hear that we were able to assist you and that you had such a positive experience. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 18, 2025

John Pena was very great and nice and explained everything thoroughly to me about the service. More

by Wmarquela28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 18, 2025

Overall, great experience! Sergio was very nice and super helpful. I was able to get in and out without any issues and the customer service was amazing! More

by Miriam De Leon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2025 -

Norm Reeves Toyota Dallas responded

Miriam, we're delighted to hear that Sergio and the team at Norm Reeves Toyota Dallas provided you with an amazing experience. Thank you for sharing your feedback!

June 17, 2025

If it were not for Shelley I would not be servicing my car there! Shelly is absolutely the best! She's attentive and very knowledgeable! She does not try to sell what you don't need. I truly appreciate an More

by brownbomb72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly Jackowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby
Jun 17, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 16, 2025

Could have offered more for my trade. Salesperson could have been more knowledgeable about the vehicle. Seemed like after the sale we were rushed out while asking questions. More

by vrod5ive
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabe Hernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ahmad Almari
4.0
This rating includes all reviews, with more weight given to recent reviews.
Isidro Ramirez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 16, 2025

The wait was longer than expected I waited longer than I was supposed to and my floor mat was stained More

by ayotundeawomolo
Recommend Dealer
No
Employees Worked With
Antonio Holmes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antonio Holmes
Jun 16, 2025 -

Norm Reeves Toyota Dallas responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 15, 2025

The service was done in a timely manner. The service representative was polite and professional. He was concerned for my time. My only complaint was that a part would be ordered and I wou More

by bcgragg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2025 -

Norm Reeves Toyota Dallas responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Norm Reeves Toyota Dallas, we look forward to having you as a valued customer for many years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 15, 2025

What's the point of an appointment if you're going to be put in line behind the drive-ins? Took 4 hours to "diagnose" and perform a recall on my battery tray. Then, it was suggested I needed to fix somethin More

by jnuss2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Antonio Holmes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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