Norm Reeves Toyota Dallas

Appointment was at 8, my advisor showed up at 9. And it took over 2 hours for a tire rotation. Not a good experience at all. I would recommend your services, but I would be totally honest about my g And it took over 2 hours for a tire rotation. Not a good experience at all. I would recommend your services, but I would be totally honest about my good and bad experiences. More

Everyone at this dealership was super helpful. Huge shout out to Zion, he was very patient and respectful with us. If you visit Norm Reeves Toyota (Dallas), make sure to ask for Zion! Huge shout out to Zion, he was very patient and respectful with us. If you visit Norm Reeves Toyota (Dallas), make sure to ask for Zion! More

The vehicle was diagnosed quickly, estimate sent quickly, all questions answered. Doesn't get much better than that. all questions answered. Doesn't get much better than that. More

I want to think Octavio Mendoza for all his great work helping me with my new vehicle. We have incoming to this location for the last 6 to 7 years and we are very pleased with all the service that this de helping me with my new vehicle. We have incoming to this location for the last 6 to 7 years and we are very pleased with all the service that this dealership has to offer the employees are great, very professional. I would not go anywhere else. Service is very excellent if I was to rated one to 10 it would be a 10+. More

John knowledgeable of helping me and what I need to get my car service I will always have my car service here in Norman Reeves Toyota of Dallas I love the way that they record and video any issues or whate my car service I will always have my car service here in Norman Reeves Toyota of Dallas I love the way that they record and video any issues or whatever they are doing to your car and being honest about it. Thank you you More

Mo, A very nice gentleman, very helpful,and made the process of buying a car a pleasant experience, I highly recommend Mo, if you are planning to purchase a vehicle. Thanks Mo. L,Syer process of buying a car a pleasant experience, I highly recommend Mo, if you are planning to purchase a vehicle. Thanks Mo. L,Syer More

This is the worse dealership that I have ever dealt with. The finance department does not understand customer service. They talk down to you and they take their time to pay you on any overpayment. There The finance department does not understand customer service. They talk down to you and they take their time to pay you on any overpayment. There were paid in full and I was told that they will not refund my overpayment for 10+ days. Why does it take them 10+ days to write me a check? My advice to all is NOT to use this dealership! Very dissatisfied with them, especially their finance director. More

Billy and Yaela were very nice during the entire process. Made my time at the dealership very comforting Made my time at the dealership very comforting More

Our sales person was David Ruiz. He was professional and listened to my needs, He showed me both certified pre-owned Rav 4s and photos of 2025 cars that were in production. He never He was professional and listened to my needs, He showed me both certified pre-owned Rav 4s and photos of 2025 cars that were in production. He never pressured me on my decisions. On April 8, I made a deposit on a new RAV4 that was under production and on May 17 I picked up my new car. He took his time helping me set up Toyota Connect and showed me many of the features. I’m a Toyota loyalist and keep cars for many years. I’ve had 3 Camrys since 1985 and have passed those cars onto children. We have 3 Toyotas at home: a Tacoma, a Corolla, and now my RAV4. I would highly recommend this dealership and David to friends and family. More

Carmine was awesome. He was very attentive & worked with my needs. He wasn’t pushy like some can be. I appreciate all that he did for me. On the truck side, there we He was very attentive & worked with my needs. He wasn’t pushy like some can be. I appreciate all that he did for me. On the truck side, there were a few things I feel should’ve been checked, verified or repaired before it was put up for sale. 1. There wasn’t an antenna attached which makes the radio stations not come in clearly or not at all. When they do come in, it’s off & on with a lot of static. Carmine said he will handle that and get an antenna ordered to be installed. I appreciate Carmine handling that. 2. We also couldn’t find the switch to turn on the fog lights that are in the middle of the front guard. I’m still searching for it & checking Google as well. I don’t want to have to go to a shop & pay them to find it. 3. After leaving the dealership later in the day, I noticed the radio controls on the steering wheel don’t work, so you can’t control volume or change stations. 4. My daughter also noticed that on the Pioneer stereo settings, I can’t sync my iPhone to Bluetooth because you can’t delete the 3 Bluetooth devices that are on there from previous owners. When you go to the settings, the Bluetooth function at the bottom of the options is grayed out. Experts online say the solution is to push the parking brake in & the Bluetooth functions should light up. If it doesn’t, they’re saying that the parking brake wiring probably isn’t connected to the Pioneer stereo and/or it’s not grounded. I understand these may seem like small issues to a big dealership, but little details like this mean a lot to me & have a big bearing on if I choose to purchase another vehicle in the future. I get that it’s an older vehicle and sometimes things aren’t top notch, but I don’t think these issues were even checked to see if they were working or not as part of a thorough inspection. Since it’s only been 2 days, I’m hoping other small issues don’t pop up. Thanks again, Steve Dowhy 817-888-2857 More