Crabtree Nissan

THE WORST CAR BUYING EXPERIENCE EVER! I purchased a Pathfinder from this dealership in 09; it took six visits and a case with consumer protection to fix a recall issue. The service center recommends s Pathfinder from this dealership in 09; it took six visits and a case with consumer protection to fix a recall issue. The service center recommends service that I don't need (I did a Nissan recommended transmission flush 2 months before going there for a oil change, they told me I need one badly, when I showed them the paper that I just did one at another dealership, they said oh we may have made a mistake, RIP OFF!) I paid off the vehicle 1 yr after purchase and have been trying to cancel the gap insurance they sold me ever since. After 4 faxes and 2 personal drop-offs of the payoff letter and formal request, this is still not done and the gap insurance company said the insurance company said the policy can only be cancelled through the purchasing dealership. I am sure this is the worst dealership EVER and I cannot believe they survive doing business like this. I guess I have to file another complaint against them. More

I went to the dealership to look at Rogue. Ithought that salemen were waiting for their next "victim" and would pounce as soon as you got out of your car. I got out, and looked at 3 different cars right o salemen were waiting for their next "victim" and would pounce as soon as you got out of your car. I got out, and looked at 3 different cars right out front - sort of waiting for a salesman to come to me. I actually looked at 2 of the men standing at the top of the stairs watching. Neither one of them moved towards me, and one actually went inside. I was going to get in my car and just leave, but wanted to see the cars, so I walked towards the front door, and asked the one gentlemen "are you looking for a customer!" The sales man was nice and pretty knowledgable about the car and helped me with the test drive. We went over the facts and figures including my trade in value, and they came up with their price for the car - out the door. I asked if this was the best, last and final offer, and was told that the manager has done a great job for me. Coming in $10.00 lower than my max monthly payment. I went to Middletown Nissan 2 days later and worked with Dale Richards and got a great deal and found their whole operation to be miles above Countyline. I am so glad I went there. I was able to get the same car for $35.00 less per month. It is worth the trip down to Middletown for the professionalism and expert treatment that you will recieve there. More

My overall experience at County Line Nissan was exceptional...I was treated very well by their entire staff...they were friendly...courteous...knowledgeable and professional in helping me choose my exceptional...I was treated very well by their entire staff...they were friendly...courteous...knowledgeable and professional in helping me choose my new Nissan Maxima...I would highly recommend this dealership for sales and service. More

I had a terrible experience with this dealership. From the day I purchased my two year old Murano, I smelled burning oil and returned the car again and again (including the DAY after I purchased). They n the day I purchased my two year old Murano, I smelled burning oil and returned the car again and again (including the DAY after I purchased). They never fixed it, and when another dealer finally found the problem they told me my warranty was up. I could have fought them, but who has time in life these days? I traded it in and tell everyone how bad County Line is. I've talked two people into purchasing from another dealer rather than County Line - oh and my salesman only worked there 30 days, so he is long gone. They don't care about their customers. More

Worst experience ever. This dealership is the reason car dealers have a bad reputation. They lured us in with low prices, told us multiple times on the phone that the car was in stock, and then when we dro dealers have a bad reputation. They lured us in with low prices, told us multiple times on the phone that the car was in stock, and then when we drove out of the way to see it, the car was no longer there.DON'T use this dealer. More

If you ever wonder how car dealerships get a reputation for being sleazy crooks then just visit the County Line Nissan Dealership in Middlebury, CT. I dealt with Sal, Eric, and to some extent Manny on a tr for being sleazy crooks then just visit the County Line Nissan Dealership in Middlebury, CT. I dealt with Sal, Eric, and to some extent Manny on a transaction. Needless to say it was a horrible all around experience. My main problem was they lied about financing rates and the original owner of the vehicle. Additionaly they refused to furnish a carfax and generally the customer experience was horrible. They also tried to slip in an extra $3k of inexplicable fees on the invoice. They should be going to jail for what they do not receiving commissions. Everybody in town knows these guys are complete dirtballs. Listen to the other reviews on here and do not do business with these lying crooks. More

Bought a new versa in late '08 from this place. I noticed a tiny rattle in the back, but didn't think much of it. I figured it was just a loose part that could wait until my first oil change to check. When I a tiny rattle in the back, but didn't think much of it. I figured it was just a loose part that could wait until my first oil change to check. When I brought it in, the service manager said the rattle was my fault and it would cost $500 to repair. He admitted that the dealership could have done it, but wouldn't do anything for me because I waited too long.Needless to say I was furious. I tried to understand his position that I could have done the damage, but he would not accept any dealer responsibility. I offered to pay his cost since it was not covered under warranty, but he wouldn't budge from the full price. So now I ride around in a brand new car that has a rattle. The other item that galled me about him was his comment on a few other warranty items. his response was that he couldn't find anything wrong, and if he doesn't see it, it doesn't exist. So I guess the customer must be hallucinating since the problem doesn't exist. Whatever happened to the customer is always right philosophy? I will travel a greater distance now rather than go back to this awful dealership.I could add a few more items, but I think I made my point. More

I can not believe how many bad reports are on here for this dealership and I missed.. i feel like such an a**. It is so true what everyone is writting. My husband went to this place to buy a used Mercedes this dealership and I missed.. i feel like such an a**. It is so true what everyone is writting. My husband went to this place to buy a used Mercedes. They gave us this young salesman who claimed to be a wounded war veteran to close the deal.. we fell for it and figured this guy would not lie to us. we winded up buying the car and boy were we wrong! after spending $1000 in repairs and only receiving 1 key that we were promised that the other will be arriving shortly. after several phone call, people and promises they basically dont want to help us. I WOULD NEVER recommend this place.. i have a heart unlike these thieves More

Listen to what others are saying about their sales department! I read the reviews here but decided to give them a shot anyway....wow! My wife and I came in and were met by Danny. We explained we were department! I read the reviews here but decided to give them a shot anyway....wow! My wife and I came in and were met by Danny. We explained we were looking for a new Murano, and asked what he had in stock and if he could give us some numbers. We were told to go out on the lot and look and come back in and tell him what we found. OK, a little unusual, we thought he might come out with us but that's ok. So, we came back in, were offered a seat as we again asked if we could get some numbers. He then disappeared so he could talk to his sales manager(?), after waiting for over 10 minutes, we strolled over to Toyota, just next door, to take a look at the Highlander. We spoke briefly to a gentleman there and wandered back to County Line where Danny was just returning with the keys to a Murano so we could test drive one. We told him we never asked to test drive a vehicle because we had test driven one earlier at a different dealership and were just looking to compare prices. He disappears again! After at least five minutes, he returns and tells us a price. I ask "Is that a base model or does it come with the convience package?" he then states, with an attitute, "You should have asked me that before!" I said "Have a Nice Day!" Unbelievable. Apparently they do not need our business and asking them for a price on a car is too much of a bother. Do you really think I'm going buy a car from them or ever suggest anybody else does? Um....no. What I will suggest is go to Hoffman Nissan. Absolutely no xx! The salemen where very responsive to our requests, did not try to sell us something we didn't ask for and never disappeared to who-knows-where, but actually brought us in to the sales managers office where he turned his computer screen around so we could see all the numbers on the vehicle, what he paid, the cost of options, etc!! Definately an F for County Line Nissan and an A+ for Hoffman. More

On my 04 nissan quest in last year 5 times i took it to service for unusual noise from engine and muffler was loud they would keep my car for about week and every time i call they would say tomorrow,last t service for unusual noise from engine and muffler was loud they would keep my car for about week and every time i call they would say tomorrow,last time my car was there for 10 days and they say maybe is exaust pipe $700 but its ok that rpms go up over 3 and 4, so keep driving they told me now my engine is look like is blown and they want me pay for it because car was build 03 and is not under warranty,but milege are good 46K, and only thing they sey was it was not there problem cuz they didn't change oil and service, i have car almost 2 years and having same problem with noise and power and this service was not able fix it and now they told me they have to call nissan tech somewhere else to ask him about it. please don't bring you car here they are rip off and service is worst and this is not my first problem happen 10 years ago too same guys. More