Crabtree Nissan

If you ever wonder how car dealerships get a reputation for being sleazy crooks then just visit the County Line Nissan Dealership in Middlebury, CT. I dealt with Sal, Eric, and to some extent Manny on a tr for being sleazy crooks then just visit the County Line Nissan Dealership in Middlebury, CT. I dealt with Sal, Eric, and to some extent Manny on a transaction. Needless to say it was a horrible all around experience. My main problem was they lied about financing rates and the original owner of the vehicle. Additionaly they refused to furnish a carfax and generally the customer experience was horrible. They also tried to slip in an extra $3k of inexplicable fees on the invoice. They should be going to jail for what they do not receiving commissions. Everybody in town knows these guys are complete dirtballs. Listen to the other reviews on here and do not do business with these lying crooks. More

Bought a new versa in late '08 from this place. I noticed a tiny rattle in the back, but didn't think much of it. I figured it was just a loose part that could wait until my first oil change to check. When I a tiny rattle in the back, but didn't think much of it. I figured it was just a loose part that could wait until my first oil change to check. When I brought it in, the service manager said the rattle was my fault and it would cost $500 to repair. He admitted that the dealership could have done it, but wouldn't do anything for me because I waited too long.Needless to say I was furious. I tried to understand his position that I could have done the damage, but he would not accept any dealer responsibility. I offered to pay his cost since it was not covered under warranty, but he wouldn't budge from the full price. So now I ride around in a brand new car that has a rattle. The other item that galled me about him was his comment on a few other warranty items. his response was that he couldn't find anything wrong, and if he doesn't see it, it doesn't exist. So I guess the customer must be hallucinating since the problem doesn't exist. Whatever happened to the customer is always right philosophy? I will travel a greater distance now rather than go back to this awful dealership.I could add a few more items, but I think I made my point. More

I can not believe how many bad reports are on here for this dealership and I missed.. i feel like such an a**. It is so true what everyone is writting. My husband went to this place to buy a used Mercedes this dealership and I missed.. i feel like such an a**. It is so true what everyone is writting. My husband went to this place to buy a used Mercedes. They gave us this young salesman who claimed to be a wounded war veteran to close the deal.. we fell for it and figured this guy would not lie to us. we winded up buying the car and boy were we wrong! after spending $1000 in repairs and only receiving 1 key that we were promised that the other will be arriving shortly. after several phone call, people and promises they basically dont want to help us. I WOULD NEVER recommend this place.. i have a heart unlike these thieves More

Listen to what others are saying about their sales department! I read the reviews here but decided to give them a shot anyway....wow! My wife and I came in and were met by Danny. We explained we were department! I read the reviews here but decided to give them a shot anyway....wow! My wife and I came in and were met by Danny. We explained we were looking for a new Murano, and asked what he had in stock and if he could give us some numbers. We were told to go out on the lot and look and come back in and tell him what we found. OK, a little unusual, we thought he might come out with us but that's ok. So, we came back in, were offered a seat as we again asked if we could get some numbers. He then disappeared so he could talk to his sales manager(?), after waiting for over 10 minutes, we strolled over to Toyota, just next door, to take a look at the Highlander. We spoke briefly to a gentleman there and wandered back to County Line where Danny was just returning with the keys to a Murano so we could test drive one. We told him we never asked to test drive a vehicle because we had test driven one earlier at a different dealership and were just looking to compare prices. He disappears again! After at least five minutes, he returns and tells us a price. I ask "Is that a base model or does it come with the convience package?" he then states, with an attitute, "You should have asked me that before!" I said "Have a Nice Day!" Unbelievable. Apparently they do not need our business and asking them for a price on a car is too much of a bother. Do you really think I'm going buy a car from them or ever suggest anybody else does? Um....no. What I will suggest is go to Hoffman Nissan. Absolutely no xx! The salemen where very responsive to our requests, did not try to sell us something we didn't ask for and never disappeared to who-knows-where, but actually brought us in to the sales managers office where he turned his computer screen around so we could see all the numbers on the vehicle, what he paid, the cost of options, etc!! Definately an F for County Line Nissan and an A+ for Hoffman. More

On my 04 nissan quest in last year 5 times i took it to service for unusual noise from engine and muffler was loud they would keep my car for about week and every time i call they would say tomorrow,last t service for unusual noise from engine and muffler was loud they would keep my car for about week and every time i call they would say tomorrow,last time my car was there for 10 days and they say maybe is exaust pipe $700 but its ok that rpms go up over 3 and 4, so keep driving they told me now my engine is look like is blown and they want me pay for it because car was build 03 and is not under warranty,but milege are good 46K, and only thing they sey was it was not there problem cuz they didn't change oil and service, i have car almost 2 years and having same problem with noise and power and this service was not able fix it and now they told me they have to call nissan tech somewhere else to ask him about it. please don't bring you car here they are rip off and service is worst and this is not my first problem happen 10 years ago too same guys. More

DO NOT BUY A CAR FROM THESE CROOKS. County Line Nissan on Straits Turnpike in Middlebury, CT. Garbage Dealership! Mid June 07 I purchased a brand new 2007 Nissan Sentra. When I test drove the vehicle, i on Straits Turnpike in Middlebury, CT. Garbage Dealership! Mid June 07 I purchased a brand new 2007 Nissan Sentra. When I test drove the vehicle, it must have been an SE. The salesman Ken Desantis, and the finance manager Manny had a contract written up for that vehicle. I said I want the same car in white. I get all the paperwork filled out, purchase the vehicle and get home and it has no features. The one I test drove had ABS, power mirrors, steering wheel controls and more. I got the old bait and switch. My fault for not checking. I told them I wanted remote entry, they conned me into getting an aftermarket remote starter which I had to come back 2 times to have installed and make a final trip because they only gave me the car back with 1 key. By the way, when I was waiting for my new car to be pulled up, they had a new Nissan Altima out there and I heard about 4 of the salesmen talking around it saying "Oh, I'm gonna jack up the sticker on this one about 2,000 and he wrote an adjusted price on the window sticker. Should have known right then and there to stay away from these unethical salespeople. Within 12 days, I noticed a defect in the paint in the form of what looked like an alien head. I had to bring the car in 4 times before they finally saw and resolved the issue because it could only be seen when the lighting was good enough. The service manager, Greg Perez told me at a point before the flaw was spotted that one night he could possibly stop up my house since lighting in the driveway was optimal to see the flaw, then renegged. Anyways, it was finally found and repainted. Brand new car needed paint. I had trim pieces inside that were loose that needed to be put back together. There was a creaking in the rear when going over bumps. Found out they had to reinsulate part of the car. The seats made noise, had to be re-torqued. I have a noise when reversing and then turning the steering wheel the opposite direction. First they tell me it was my power steering pump, re lubed and had to shave something down. Same problem exists. Then it turned into strut mounts. After being replaced, same issue. Still not resolved. Going through a different dealership to have this any any other issues resolved. My center console is deteriorating very oddly. It's discolored and any idiot can tell that nothing was spilled on it due to the pattern that has formed. Greg Perez tells me that I did something to it and will not warranty it because frankly he doesn't want to pay for it. Nissan will laugh at his claim he says and he doesn't want to take the hit. I had given service a poor rating because that's how I feel about service and their whole company. One of my final times I was there, Greg Perez tried to call me out and tell me he's upset that I gave him a poor service rating. Boo hoo, you give crappy service, you're getting my honest feedback. He told me that I'm angry because I have buyer's remorse and I have a vehicle that i don't want so I'm taking it out on him. The car has been nothing but headaches, I'm not having some sort of transmission issue, lots of lost wages and aggravation sustained due to this poorly built vehicle, and he tells me I have buyers remorse. I told him if he wants me to be satisfied, then help me get out of this vehicle somehow. He tells me to either come up with some extra money or leave the vehicle in Bridgeport. For anyone not familiar with what that means, he was insinuating I leave the vehicle in a city where it will most likely be stolen and then commit insurance fraud. That's a pretty unethical statement if you ask me! He had the nerve to tell me that he wants us to start our relationship over, tries to offer his hand for me to shake it at the same time he's telling me that he wants us to be friends because right now he's at the point where he doesn't want to deal with me, my car, or my frustration. For the amount of xx that I have gone through so far and the fact that I haven't ever yelled or threatened him or anyone at his company, he has no clue how nice of a customer I have been. I find that VERY insulting and Greg Perez in no way shape or form should be a Service Manager. So I disclose all this information to Patrick Bayliss, supposedly the owner or manager of this dump. He tells me he wants to help me. He says the best solution would be a new 09 Sentra. I'm willing to listen to his offer because I'm not unfair or looking to get over on anyone, I just want out of this one particular car. It's a lemon. He has me come back on a Tuesday, this was a Saturday when I gave him my story and he said he couldn't run the numbers and give me an offer until during the week. He tells me he'll try to get me a lower payment and give me as good of a number as he can on a trade in to help me get out of this nightmare of a car. Here's my payment structure currently. I had a 6 year lo More

We had bought a car from them before and had no problems. Then we bought a brand new top of the line Buick Rendezvous. After only a few months of ownership, we had a problem with the emergency brake light co Then we bought a brand new top of the line Buick Rendezvous. After only a few months of ownership, we had a problem with the emergency brake light coming on/off. We brought it in to them, and they told us that we must have been driving with the brake engaged "for days"and had worn out the pads and rotors. They wanted to charge us about $400 to replace them. We refused, telling them that it was under warranty and if the emergency brake was defective, and it ruined the brake pads then GM should fix them. There was no way the brake was fully engaged without us knowing it. They fixed the brake light, but we refused to let them fix the brakes. When we took the car to someone else to have the brakes looked at, they had no idea what we were talking about! The brakes were absolutely fine and did not need any work!! When we called County Line back they said it must have been a "misunderstanding". they totally tried to rip us off for $400 worth of repairs that were totally unnecessary.We refused to deal with them ever again. Recently we went to trade in that same Rendezvous,and discovered that County Line had taken off the original factory aluminum wheels and replaced them with steel wheels. We never realized that aluminum was part of the original package, and didn't realize they had switched them on the lot. We lost $500 dollars on our trade because of the switch. They are just so dishonest!!!The Chevy dealer told us that County Line had a bad reputation with other dealers. STAY AWAY FROM THEM. THEY ARE TOTALLY UNETHICAL IN CONSUMER DEALINGS. More

My wife and i went to county line nissan looking to purchase a used vehicle to replace my truck. We were looking for something more for a family cause my wife is pregnant. So we find a car we like we s purchase a used vehicle to replace my truck. We were looking for something more for a family cause my wife is pregnant. So we find a car we like we said MANY times they we were not interested in buying a car that day and they just kept hounding us with new prices and trying better deals, so they finally knocked off 4000 dollars off the vehicle, so we caved in (which we should have not) and put a deposit down on it. The next day my Brother in-law (who is also a car salesman) looked the car up and found that it was worth 10,000 dollars less then what they wanted to sell it to me for. So we went back to CL trying to get our deposit back (cause the day that we put the deposit down they said they LEGALLY can not keep our deposit)we talked to this arrogant moron bill and he kept trying to sell us a car instead of giving our deposit back, but he would not give it back. I highly recommend not doing business with these xxxxxxxxx. THEY ARE CROOKS More

Just flat out crooks. They don't even try to mask it. Whatever you do if you are looking at one of their vehicles and you want them to try to get you a loan, do not, DO NOT give them any money on deposit Whatever you do if you are looking at one of their vehicles and you want them to try to get you a loan, do not, DO NOT give them any money on deposit and DO NOT sign a purchase order. They will sneak the purchase order in with a couple of other nonsense forms for you to sign and basiclly once you sign it, any deposit you gave them is now theirs regardless if you buy the car or not. They tried to sell me a car they were advertising at $15,995 for $18,995. When I brought in the ad they all played stupid. When I said I was done with them and wanted my deposit back, the finance manager, Manny, told me he would mail it to me. They can keep my $100. I'm just glad I didn't give them the $1000 that Bobby wanted me to put down. I'll caulk it up as a lesson learned. I want to start using some serious profanity to describe these idiots but I'll keep it clean. I wish the worst in life for these xxxxxxxx. Don't waste your time with this dealership. You will only leave there frustrated and probably scammed out of some money. REMEMBER, never sign any kind of Purchase Order. Make sure nothing you sign says NO REFUNDS ON DEPOSITS. I talked to the Dept. of Motor Vehicles Comm. Office and they told me that all dealers have some kind of Purchase Order form that they use. More

My '02 Altima was in for recall services that required disconnecting the battery. I then had electrical problems that were unexplained. ie, the doors would lock when I closed the trunk lid, or sometimes t disconnecting the battery. I then had electrical problems that were unexplained. ie, the doors would lock when I closed the trunk lid, or sometimes the remote would not unlock the doors. Well, after traveling at highway speeds of 75 to 80 mph on a trip to Florida, we pulled into a rest stop, got out and closed the doors. When we came back to the car, the remote would not open the doors, so I entered using a key, but there was no electrical power. I opened the hood and found that the ground strap had popped off the battery when we had closed the door. In other words, when the car was serviced, the mechanic pushed the ground cable back on the battery post but did not tighten it. Since the car had more than one recall requiring disconnecting the battery, I assume this is a common practice with this service department. When I informed Greg Perez that this could have been really serious if the cable popped off after hitting a bad bump at highway speeds, his response was that I could have coasted to a safe stop. My response; How about if his wife was driving when it happened? I don't recommend this dealership! More