Crabtree Nissan
Middlebury, CT
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121 Reviews of Crabtree Nissan
I purchased my 08 Altima about a year and a half ago from another dealership in Wallingford but had a bad experience with them so i decided to swing up to county line to see what they can offer me. i needed another dealership in Wallingford but had a bad experience with them so i decided to swing up to county line to see what they can offer me. i needed new tires on my altima so I walked in and stumbled upon Jason, a sales representitive who made sure it was his duty to place the order for me for the tires( since they werent in stock). The friendly atmosphere and the courtesy of the salesman prompted me to tell all my friends that have Nissans to definately come check this place out. My only complaint is that the tires were quite pricey but i purchased the goodyears so they will definately last a long time. Plus, kevin the service manager was extremely helpful as well. More
I usually hate going into car dealerships because they are really pushy but my experience at County Line was not like that. My salesmen Kevin was very friendly and knew the answer to every question I had. are really pushy but my experience at County Line was not like that. My salesmen Kevin was very friendly and knew the answer to every question I had. Really helped me make the best decision on what car to buy but and I am extremely happy with my new Sentra. Wasn't pushy but very accommodating and honest! Since I bought my car my mother and sister both bought cars, a Murano and a Lexus from County Line with Kevin and are both also very happy! Will continue to recommend to anyone to go there. More
I called ahead to test drive a used mini cooper and had nothing but trouble with this dealership. At first the car wasn't on the lot and they offered me to honor their Memorial Day sale when it returned. T nothing but trouble with this dealership. At first the car wasn't on the lot and they offered me to honor their Memorial Day sale when it returned. They called to confirm it was present and when I arrived it was off the lot again. Additionally, they had no flexibility in price or had an Memorial Day sale offers for the vehicle. They calls back two days later to let me know that the car would not be coming back to the lot as the owner's daughter was using the car as a demo. Total waste of my time. Just take the car off their site if it's not really for sale. Also, the bathrooms were a disaster, with no paper towels, toilet paper, or soap. When I told the front desk a gentleman said, "don't expect me to do anything about it. Why dont you call management and tell them." I can't imagine a less professional response. My service with John was good. But that's the only saving grace of this awful car buying experience. I don't know why anyone would ever buy from them. More
Worst customer service I've ever experienced. No one will call me back. Once they make the sale they can't be bothered with you. It's been a month, my vehicle isn't registered to me,they had to wait f will call me back. Once they make the sale they can't be bothered with you. It's been a month, my vehicle isn't registered to me,they had to wait for the title from the seller, the so called inspection when they sold me the vehicle didn't find the torn seat belt. Still no registration or seat belt after making multiple calls. At this moment waiting for a call back that was supposed to be in 10 minutes-that was 25 minutes ago. I urge anyone out there to look elsewhere for a vehicle if you're looking for descent customer service. More
Leroy was one of the most kind and helpful individuals I've met while purchasing a car at Countyline in Middlebury. Since this was my first brand new car I was purchasing, Leroy made it extra special. He I've met while purchasing a car at Countyline in Middlebury. Since this was my first brand new car I was purchasing, Leroy made it extra special. He went over everything about the car in detail and I even received an unexpected thank you/congratulations call the next day to ask how everything is. I would recommend everyone to visit the place and hopefully get to have the same wonderful experience I had. More
I have the a okay rating because my experience was bad.I found there inventory lacking in the under 10K range. Had a problem with my salesman. My issue had been rectified to my satisfaction. found there inventory lacking in the under 10K range. Had a problem with my salesman. My issue had been rectified to my satisfaction. More
Joe Mirow was our salesman and he was great. He wasn't like every other salesman that we dealt with. He expressed a true interest in what we were looking for and took the time to listen what we needed. H like every other salesman that we dealt with. He expressed a true interest in what we were looking for and took the time to listen what we needed. He helped us find the perfect car for our family. I never though it could be this easy. The dealerships on the same road made us feel like we should feel grateful that they were even talking to us. If you don't have County line Nissan on your list put it there and go see Joe Mirow! More
Simply the service was outstanding. I felt no sales pressure and all the questions were answered with courtesy and professional demeanor. The sales person spend a significant amount of time to explain pressure and all the questions were answered with courtesy and professional demeanor. The sales person spend a significant amount of time to explain all the features of the car and gave me multiple options to lease/purchase. More
I went to County Line today for my newly purchased Nissan Murano's first scheduled service. I was totally impressed by their service department. I had expected to pull in and have the normal experience whe Murano's first scheduled service. I was totally impressed by their service department. I had expected to pull in and have the normal experience when getting a car serviced. The normal experience would be defined as wait at the front desk, tell them why you are here, leave the keys, and go sit in a stuffy waiting area that offered chairs that were too close together, a coffee machine that is dated with no fresh creamer, and a small 19" TV with CNN on. But that wasn't my experience today. I pulled in and parked my car. As I was going to get out, Bob Bannon came over to me and asked if I am there for service. I said yes and he said pull right in. I pulled up to the garage, the door immediately opened, and I was greeted by Olivia. She looked up my appointment and escorted me to the waiting area. She told me help yourself to bagels, muffins, a latte or coffee. This service center is the bomb!! Tables and chairs everywhere, a huge 3D screen with a movie playing, laptops for everyone's use everywhere, fresh baked goods delivered daily, and an assortment of coffees with fresh creamers. Everyone I interacted was friendly and offered a friendly good morning. They even have daily activities which are free. Todays activity was free manicures. Later in the week was free massages. Are you kidding me?? Did I purchase an exotic car and this is the treatment I am going to receive? When my car was finished, Olivia came out, sat with me and told me the results of the service. She told me the car would be out in a few, which it was, and she was back with the final paperwork. County Line Nissan service department offers Excellent customer service, friendly atmosphere, state of the art facility, and great value. Go there, you will truly be amazed. Great job County Line!! More