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Crabtree Nissan

Middlebury, CT

4.8
121 Reviews

2191 Straits Turnpike

Middlebury, CT

06762

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121 Reviews of Crabtree Nissan

December 08, 2012

I purchased my 08 Altima about a year and a half ago from another dealership in Wallingford but had a bad experience with them so i decided to swing up to county line to see what they can offer me. i needed More

by BobandBill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
November 18, 2012

The only thing I would change is you need to put the price of the car. This way the buyer isn't wasting your time or yours. More

by Kzadora
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gus I'm not sure of his last name
June 24, 2012

I usually hate going into car dealerships because they are really pushy but my experience at County Line was not like that. My salesmen Kevin was very friendly and knew the answer to every question I had. More

by NYGiants024
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whipkey Jr.
June 05, 2012

I called ahead to test drive a used mini cooper and had nothing but trouble with this dealership. At first the car wasn't on the lot and they offered me to honor their Memorial Day sale when it returned. T More

by Axh6877
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Torres
May 29, 2012

Worst customer service I've ever experienced. No one will call me back. Once they make the sale they can't be bothered with you. It's been a month, my vehicle isn't registered to me,they had to wait f More

by ftrickett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael Bianci, Sam Asman, Joe Mirow
Jun 13, 2012 -

ftrickett responded

I have finally received the service I wish I would have gotten weeks ago. The seat belt was fixed, the extra key I was told I would have to pay for was given to me at no charge along with the remote, the seats and the outside of the vehicle were cleaned and they filled up my gas tank. I'm only sorry it took a bad review and 6 weeks to finally conclude the sale. One other observation/warning: READ the bill of sale, if you're told you get free road side service, its actually free for $137. I didn't need it, want it, or ask for it. I've been a member of AAA since 1982 and is/was very satisified with their service. My fault . . .I should have read all the paperwork that was being put in front of me - and believe me, there was a lot of it. I was asked if I would consider resubmitting my review once everything was done so here it is, for bette or for worse. You be the judge.

May 15, 2012

Leroy was one of the most kind and helpful individuals I've met while purchasing a car at Countyline in Middlebury. Since this was my first brand new car I was purchasing, Leroy made it extra special. He More

by JTrzaski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leroy
May 13, 2012

I have the a okay rating because my experience was bad.I found there inventory lacking in the under 10K range. Had a problem with my salesman. My issue had been rectified to my satisfaction. More

by hatecountyline
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gus
May 29, 2012 -

Crabtree Nissan responded

County Line Mitsubishi - Suzuki has processed a refund request for Mr. Joseph C. Crudup and strongly refutes his slanderous review. As a company with over 40 years experience in the community, we take immense pride in handling every customer properly and we are especially proud of the respect we show our customers like Mr. Crudup that participate in our credit rehabilitation program. County Line provided several different options to Mr. Crudup and each had varying restrictions based only on his ability to borrow and not on County Line's refusal to help. County Line acts only as a conduit to lenders and finance rates and bank fees are based on customer's credit ratings and not an arbitrary decision by the dealership. County Line would never want any consumer to purchase a vehicle they are not pleased with or at a price with which they are not satisfied. We contend that Mr. Crudup's statements are out of frustration from his limited borrowing power due to his delinquent credit history and that he has tried to make our dealership that thrives philanthropically and at the highest levels of customer satisfaction a convenient and undeserving scapegoat. We stand willing to assist Mr. Crudup at any time, but expect the same level of respect we have offered him. Mr. Crudup's deposit was refunded and handled with swift efficiency despite his threats of blackmail and continued slander. Despite the fact that we did no wrong to Mr. Crudup, and his word that he would remove all the slanderous reviews he wrote of us online, he has not lived up to his end of the bargain. We wish him luck in the future securing any sort of financing.

April 05, 2012

Joe Mirow was our salesman and he was great. He wasn't like every other salesman that we dealt with. He expressed a true interest in what we were looking for and took the time to listen what we needed. H More

by daviddenis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Mirow, Joe Mirow
February 27, 2012

Simply the service was outstanding. I felt no sales pressure and all the questions were answered with courtesy and professional demeanor. The sales person spend a significant amount of time to explain More

by jrtorrent
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erol Ferhad, Erol Ferhad
February 22, 2012

I went to County Line today for my newly purchased Nissan Murano's first scheduled service. I was totally impressed by their service department. I had expected to pull in and have the normal experience whe More

by jrapril327
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Olivia Nelmes, Olivia Nelmes
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