Crain Buick GMC of Conway

They already lost my trust at the beginning even before helping me compare vehicles. I will do my best to keep this short. I am new to how the process works when shopping for cars. They took advantage of m helping me compare vehicles. I will do my best to keep this short. I am new to how the process works when shopping for cars. They took advantage of my lack of knowledge to trick me into applying for a credit application without my consent. I was very clear when I told them that I didn't want my credit to be checked and I said it repeatedly. Somehow without me signing papers, without my verbal and written consent, zero paperwork, zero signiture, they still manage to do a hard pull on my credit. I found out because my phone had a notification. The next day when I ask them if they did checked my credit, they denied it even though at this point, I knew they did and they're lying now. I later let them know that I did in fact had a hard inquiry made by them and I asked them to remove it. They have not taken any action to correct their mistake nor show any remorse. Therefore, I will be taking greater measures to inform the public about their way of doing business. And I will continue doing so until it reaches enough attention to be corrected because I believe I am not the only one they do this to. The current General Manager of this location is named Jason Buchanan. More

Poor communication between staff members. One salesperson told me I could trade 2 vehicles in and the other one said I could not. The vehicle was listed at $23,742 on cars.com as well as the One salesperson told me I could trade 2 vehicles in and the other one said I could not. The vehicle was listed at $23,742 on cars.com as well as the dealerships website. I asked the salesperson what the bottom dollar was for the truck and she told me $29,365. They also lowballed me on my trades so I stopped communicating with them and took my business elsewhere. More

My Son and me went to look at a 2012 Infiniti the Manager would not Budge $1000 .All 4 Wheels had been Curb Checked bad. My Son had $3000 to put down. Bottom line they lost are Business. I highly recommend n would not Budge $1000 .All 4 Wheels had been Curb Checked bad. My Son had $3000 to put down. Bottom line they lost are Business. I highly recommend not to do Business with them. More

We bought a brand new 2022 Yukon in December--- and it has been an absolute NIGHTMARE. Well, I usually don’t blast companies on social media, but it was a lemon. I didn’t even get to put gas in it and t has been an absolute NIGHTMARE. Well, I usually don’t blast companies on social media, but it was a lemon. I didn’t even get to put gas in it and there were 4 things wrong with it. One of the cylinders was broken, the lifts in the engine were broken, and multiple sensors were messed up. It has been over TWO MONTHS. Still in the shop. I’m still making payments on it. Again, it only had 300 miles on it. We were told that Crain Buick GMC in Conway would help us—- and all the promises they made they have broken. Even though we were going to get a truck as a trade and I ordered another Yukon Denali from them that’s being made. Again, I don’t take this lightly. I don’t blast people or companies on social media, but this just isn’t right. You don’t treat customers this way—- especially ones who were going to drop a ridiculous amount of money on 2 vehicles. If you’re in the market for a vehicle— I just highly encourage you to go somewhere else. Because you’re worth more than a situation like this. More

this is not the dealership we started with when they first opened for business. they failed miserly on our 2 GMC trucks which we bought from them and paid cash for both. could not repair even did a bad first opened for business. they failed miserly on our 2 GMC trucks which we bought from them and paid cash for both. could not repair even did a bad gob on oil change. there isnt any one that seems to know what they are doing. do not listen to customer and take it on their own to do un wanted service. also failed to give a military discount. we will not use this dealer . More

Extremely friendly staff and Service is wonderful! Truck was clean and taken very well care of. The advisers are on the ball I’m very informative. Porter was extremely courteous! was clean and taken very well care of. The advisers are on the ball I’m very informative. Porter was extremely courteous! More

I guess my money wasn’t good enough for them? We went there this morning and test drove a vehicle, said we liked it and told them we’d pay cash. Meanwhile they sold it right out from under us. The salesp there this morning and test drove a vehicle, said we liked it and told them we’d pay cash. Meanwhile they sold it right out from under us. The salesperson could barely even face us to tell us what was going on. They claimed the other person was there before us, but that’s because they had the wrong address in the listing and we went to Crain Hyundai of Conway. I even sent texts at 6:30AM and talked to customer service rep who sent me to the wrong address. We walked in there around 9:10 at the latest when they had opened at 9. We even test drive it before this other person who was supposedly there before us. They didn’t tell us that they were just going to sell it to the other person regardless and kept us sitting around there for an hour for no reason. Our sales guy wouldn’t even answer simple questions and was whispering behind his mask, wasn’t very pleasant or helpful. He didn’t even attempt to make the situation better or find us another vehicle. He said, “The other person was here before you so they’re first, so you guys can just leave and I’ll call you if it falls through. I told my sales manager that you weren’t interested in any other vehicles” I never ever said anything like that to him. He barely conversed with us at all. Just left us sitting there wondering why we can’t buy a car with cash. It blows me away that they let money walk out the door. I can’t help but feel they didn’t want to deal with me because they were going to make more money on financing it. If you have cash stay away and to be honest you might stay away regardless. Just a really bad way to do business and no customer service whatsoever. More

This place can not be trusted. Found a truck I wanted online. It was "new" with 2600 miles advertised. Im Ok with that and it was a good price. Started the buying process online on a Sunday. Called firs online. It was "new" with 2600 miles advertised. Im Ok with that and it was a good price. Started the buying process online on a Sunday. Called first thing Monday morning and spoke with James W ( huge mistake if you do shop here avoid him). I agreed to the price online and put a deposit on the truck. He told me a customer used the truck when his truck was in the shop is the reason for the milage ( all in past tense) I sent a message to him Tuesday morning and he didn't respond all day. I just called him about 3:30 and he said he's trying to get the truck back and now it has about 3400 miles. I put a deposit on it why is someone still driving it. I was mislead and lied to by James. At this point I didn't want to go through the hassle of finding something else. I booked a flight ( I live in Texas) and asked james if i can get a ride from the airport and he told me just to use uber. I laughed and then just asked if it could be dropped off at the airport and he agreed. Talked to him Wednesday and he said he was having the truck detailed and oil change. I get in Thursday and it comes to the airport and the truck is very dirty , There was a babies pacifier in the cup holder. It now has 3900 miles. Found scratches on the tailgate and where someone hit a wall or something with the mirror. I drove to the dealership to talk to them in person and James started arguing with me and said Ill just give you your money back, I just flew there and didn't have a way back. They did clean it up and get most of the scratches out after about of 4 hours of me waiting around. All I wanted was the truck they had online and the price they had online. James is just a lier and shouldn't be trusted or at least not buy something from them without looking at it first. More

Job well done. Would recommend for any person wanting a quality experience buying a new or used car. A very nice person to do business with. quality experience buying a new or used car. A very nice person to do business with. More

James W. was patient, informative, and helpful with trade-ins and purchase. James W. responded quickly to concerns with trade-ins, scheduling, and finalizing purchase. trade-ins and purchase. James W. responded quickly to concerns with trade-ins, scheduling, and finalizing purchase. More