7 GMC Dealers near 72032near 72032

Great experience with the service writer, Stan, who is - MYAZZAUSC

Great experience with the service writer, Stan, who is always upbeat and great to deal with. I enjoyed my visit to the service department.

Extremely friendly staff and Service is wonderful! Truck... - Leeanna

Extremely friendly staff and Service is wonderful! Truck was clean and taken very well care of. The advisers are on the ball I’m very informative. Porter was extremely courteous!

Dustin was considerate, professional, and incredibly - schultzjanice

Dustin was considerate, professional, and incredibly knowledgeable about the vehicles I was interested in. He took the time to understand my situation and what I was looking for, which made the entire process feel comfortable and personalized. His guidance was clear, his communication was excellent, and I never felt rushed or pressured. I truly appreciated his patience and expertise. I’m very happy with my purchase and would highly recommend working with Dustin.

Internet purchase. - Rocky

Internet purchase. Drove 500 miles. No surprises. Vehicle was as promised. Great friendly salesman. In and out within 30 mins.

★☆☆☆☆ I’ve given Gwatney Buick GMC on Landers Road - Ram Driver

★☆☆☆☆ I’ve given Gwatney Buick GMC on Landers Road chance after chance, and the only reason I keep coming back is because I want my maintenance history recorded with a GM dealership. If it weren’t for that, I would have stopped coming here long ago. Every visit has been an exercise in frustration. Every service advisor I’ve dealt with has projected the same thing: confusion, inconsistency, and a shocking lack of knowledge about basic GM customer programs. The biggest recurring issue? Redeeming GM Rewards points from my GMC Rewards Mastercard. Something that should take a few minutes somehow becomes an ordeal every single time. Instead of knowledgeable staff who understand the program, I’m met with blank stares, conflicting explanations, and employees who seem to be figuring it out as they go. Eventually, I’ve simply given up and paid another way because nobody appears to know how their own system works. Today’s visit was the final straw. I specifically came in intending to redeem the GM email offer advertising an $89.99 oil change using my GM Rewards points. Any reasonable customer would expect that to translate to approximately 8,999 points. Instead, service advisor Natasha Johnston attempted to explain what she repeatedly described as a “weird process,” pointing in different directions while mumbling something about advertising, accounting, and how “it goes through here…then up here.” The explanation was incoherent, and somehow the result was 15,000 points being charged for an $89.99 oil change. If your own employees cannot clearly explain how customers are being charged, that’s a serious customer service failure. This dealership has always had an uncomfortable, disorganized atmosphere. Instead of leaving with confidence that your vehicle was serviced professionally, you leave wondering whether you received accurate information or simply accepted whatever explanation happened to be given that day. A service department should inspire confidence. Customers shouldn’t have to educate employees on GM Rewards, decipher confusing explanations, or question why the numbers don’t add up. Gwatney Buick GMC needs to invest in training its service advisors so they thoroughly understand GM’s rewards programs, promotional offers, and customer billing. Right now, the experience feels disorganized, unprofessional, and far below the standard one should expect from a GM dealership. Do yourself a favor and consider another dealership if you value transparency, competent customer service, and a straightforward service experience. I kept giving this place another chance because I wanted my service history documented with GM. After today’s experience, I can no longer recommend it.